
Patrick Mazda
Auburn, MA

Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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First off, they recommended that I replace my cabin filter when they supposedly replaced it 5,000 miles ago on the last service. Luckily the manager recognized that it wasnt replaced the last time that filter when they supposedly replaced it 5,000 miles ago on the last service. Luckily the manager recognized that it wasnt replaced the last time that I actually paid for this service to be done. Secondly, they rifled through my trunk to do a recall and left it a complete mess. If I was aware that they were going to do this I would of cleared out the back for them. Lastly, I received a call from the driver stating that he was going to be at my house to drop off my car and would call when he arrived. One hour later I looked in the driveway and my car was sitting there, unlocked, with the keys in plain site for anyone to take for who knows how long. This is not good service in my eyes. I seem to have an issue every time I do service there. If it wasn't part of the buying agreement I wouldn't even bother. More
The purchase of this vehicle was a seedless process which was appreciated because of the difficult circumstances under which it happened due to a prior purchase at another dealer of a vehicle with many probl was appreciated because of the difficult circumstances under which it happened due to a prior purchase at another dealer of a vehicle with many problems and the fact that I needed a vehicle in a hurry. More
Great service and very knowledgeable, I highly recommend using Henry K, he was very easy to work with. There was zero pressure to make a deal right away. using Henry K, he was very easy to work with. There was zero pressure to make a deal right away. More
Recently moved to MA and was looking to purchase a new compact SUV with AWD to handle the New England winters. Shopped between a few dealers by me and I’m glad I happened to find Patrick Mazda. Ran into s compact SUV with AWD to handle the New England winters. Shopped between a few dealers by me and I’m glad I happened to find Patrick Mazda. Ran into some issues that would’ve postponed me getting a new car but Troy and Adam somehow managed to completely work around them and get me into the car I’ve always wanted. They also managed to get me a great deal and dealing them was pleasant overall and they never hesitated to answer any of my questions. Although Chris, the finance manager spoke pretty fast while explaining everything, he also did an excellent job addressing my concerns. Awesome dealership! Only thing I wasn’t a fan of was their location because they share parking with a Chik Fil A that’s always busy but they’ll be opening up a new location soon anyways! More
Sales process was smooth and the communications throughout have been excellent. Bob was great to work with and helped us put together a nice transaction. Looking forward to taking delivery soon. throughout have been excellent. Bob was great to work with and helped us put together a nice transaction. Looking forward to taking delivery soon. More
I had a very enjoyable experience at Patrick Mazda. They made the process very easy and they were very knowledgeable and answered all my questions along the way. made the process very easy and they were very knowledgeable and answered all my questions along the way. More
Scheduled a maintenance appt. came in they took it right away and was done a few earlier than expected. Very nice & prompt service! thank you! away and was done a few earlier than expected. Very nice & prompt service! thank you! More
The salesperson that I dealt with, Nicholas Plouffe, was professional and made the process hassle-free. The process of negotiating price and giving him my vehicle preferences was easy. Nick also kept me inf professional and made the process hassle-free. The process of negotiating price and giving him my vehicle preferences was easy. Nick also kept me informed throughout the process on the status of my vehicle and the registration process. Nick was professional and friendly and made my first car purchase an easy process. I would recommend both him and Patrick Mazda to my friends and family and would definitely consider purchasing from them again in the future. More
Prompt efficient service, gave me new information about my care, well informed staff, liked the video of the service. This form requires too many words my care, well informed staff, liked the video of the service. This form requires too many words More
Easy and no pressure sales where all aspects of the deal were explored and explained in plain language. Excellent customer service with frequent communication about what was happening and when car would be were explored and explained in plain language. Excellent customer service with frequent communication about what was happening and when car would be available. Knowledgeable staff was able to show the vehicle and explain the functions easily. More