Patrick Hyundai - Service Center

Very Friendly, Efficient and Helpful I was in on 12/06/16 for a recall on my 2012 Sonata. Nader was my service consultant. He explained the recall work and it was done quickly. I also had I was in on 12/06/16 for a recall on my 2012 Sonata. Nader was my service consultant. He explained the recall work and it was done quickly. I also had a question/problem with my phone connectivity to my Bluetooth. I was pretty sure it was "user" related. I needed someone to show me what I was doing wrong. Nader was more than helpful. He took time to go out to my car with me look at it and walk me through the steps to get my phone re set up and working the way it should. I have not had a problem since. I have dealt with Nader in the past and he is positively a valuable asset to your dealership. Everyone in service is friendly and helpful and it's always a good experience when I visit. More

Awful On July 13th of this year (2016), I came in to get an oil change and to also have my brakes looked at as my car was making a high pitched squealing no On July 13th of this year (2016), I came in to get an oil change and to also have my brakes looked at as my car was making a high pitched squealing noise that I was pretty sure was the brakes going bad. I was fairly certain that they'd need to be replaced, and I was prepared to do so at that time. As most of the other times I've come in, Ivan was assisting me in my service and said he'd take a look into the situation as I specifically told him about the issue I was having, and asked if they could take a look. He assured me this was no issue, and that he'd do just that. After about 35 minutes in the waiting room, to my surprise, Ivan came and told me my brakes were just fine, and that the squealing I was hearing was due to possibly a small pebble or rock being lodged in between my brake pad and rotor which is fairly common he said. He told me that they could take the brakes completely apart and clean it if I wanted, but that my pads and rotors were in good condition and no service was needed. I'd never heard of such a thing happening before, and it sounded completely off the wall, but seeing as I'm not a mechanic, I trusted him and went on my way. Yesterday, November 21st, I came in for service again for an oil change. The service invoice says I dealt with someone named Nader, who informed me that my brakes were bad and needed replacing. This came as a bit of a shock to me considering just a few months prior, I was told I had 6mm on my pads, and now I'm down to 2mm, and in one rotor, next to nothing. He said one of my rear pads is "stuck." I asked him how this is possible to have next to nothing left on my pads when just a few months ago my brakes were perfectly fine. He said that unless you asked a technician to look at your brakes, they wont. I told him I did, that that's the reason I had come in last time. He asked me who I spoke to, at the time I couldn't recall because that was nearly 4 months ago. He stated that it sounded like Sam, or possible Saul, that I had spoken with, and that "he doesn't do his job." I was floored by this comment as you should NEVER tell a customer that your people aren't doing what the customers ask of them, or place blame on on other employees. It just looks bad. I didn't respond to that comment as I wanted to hear what my tech had to tell me. He said that I needed new pads, and possibly rotors all the way around, and he even joked that this was about the time most customers trade in their vehicles when they're faced with costly repairs. I told him I'd think on it and decide what to do. Let me start off by saying that I'm shocked that one tech would tell a customer that another tech wasn't doing their job. I'm also thinking that I wasn't told about the real issue with my pads months ago in order to have the problem escalate further, and the repair be more costly as my rotors are probably now no good. Maybe it's because I'm a young woman who comes in by myself all the time, and someone just assumed I wouldn't push back on this? As a customer, I trusted this dealership in good faith to take care of my vehicle, especially if it were becoming unsafe to drive, to tell me what needed to be done. Especially when I specifically inquire about an issue. Since I keep ALL of my service records, I pulled out my service record from my last visit which clearly states that "front and rear brakes at 6MM and 5MM still have plenty of padding." Considering my brakes were BRAND NEW a year ago (had all new pads and rotors replaced in November of 2015), this is unbelievable. I gave Patrick Hyundai the chance to rectify the situation by offering some type of discount in service as they failed to do anything in my first visit, but they refused. I even supplied my documentation of both service records. I will NEVER buy a Hyundai again. More

Disrespectful and Negligent Associates I have to admit, I was pretty happy with my purchase of a brand new 2013 Sonata. The car ran great, the service was always pretty quick and hassle fre I have to admit, I was pretty happy with my purchase of a brand new 2013 Sonata. The car ran great, the service was always pretty quick and hassle free. My only complaint was that the management team was very cold and unwilling to work with you when it came down to making the deal. But that's how most dealerships are, right? They have to make money. On the service side, this is where we run in to issues. Recently my engine seized due to the fault noted in the law suit against Hyundai. This was the first time that Hyundai put me in a dangerous vehicle, didn't take responsibility for it, and continued to lie to me. During the time it took to get my car fixed, they provided an uninspected loaner vehicle, took my credit card information, and had me sign a form that was never filled out or explained. The side wall of the tire ruptured (something that is covered by manufacturer's warranty) on a straight road which threw me against a curb and caused damage to the back tire as well as the rims. This is now the second time that Hyundai, specifically the staff at Patrick, put me in a dangerous car. Their negligence is unbelievable. What's worse is that the service manager's attitude and customer service is reprehensible. He shouted over the phone after finally responding to my seventh phone call, blaming me for the damage and saying it was my responsibility. He took it upon himself to harass my insurance company and charging my credit card without ever providing me a bill or letting me know when and why he was charging me. When I asked, he would just shout more, lie to me that he was the highest manager in the chain of command, and state that he was sending me to collections. The culture at Patrick Hyundai is toxic. They lie when they know they can get away with it, refuse to listen to client needs, and simply don't care. When I finally got my car back, which I'm never taking back to them again, there were parts in the backseat. To this day my car still doesn't run the same and the charges are still on my credit card for a loaner car that could have killed me had I been at the wrong place in the wrong time. I would never recommend doing business with them, especially when I attempt to call the general manager and he would not answer my calls. More

Excellent I have always gotten excellent service when I bring my 2007 Hyundai Tucson to Patrick and my last visit was the same. I hadn't been in for service f I have always gotten excellent service when I bring my 2007 Hyundai Tucson to Patrick and my last visit was the same. I hadn't been in for service for awhile and I needed plenty done. I needed new front and rear brakes; oil change; tires and a timing belt. My service writer was extremely helpful. I appreciated the loaner since I would have to leave the car overnight. Picked up my Tucson which has over 161,000 miles and it is running like a champ. I totally recommend their service department to anyone who needs an oil change to major repairs. More

Great service department Thanks to Patrick's knowledgeable and customer oriented service manager, Randy Greene, my Hyundai Azera received top notch care. Having dealt with Ra Thanks to Patrick's knowledgeable and customer oriented service manager, Randy Greene, my Hyundai Azera received top notch care. Having dealt with Randy on several occasions, I have always found him to be fair, honest and responsive to the customer's needs. I trust Randy and Patrick Hyundai to always do a great job when servicing my Azera. More

Free 31 Point Inspection Card/and verify Recall letter The service person was friendly, provided complete information on the items found that needed service and provided a written estimate of the cost. Si The service person was friendly, provided complete information on the items found that needed service and provided a written estimate of the cost. Since the fix was not required immediately he suggested the items be completed at the time of the next oil change, washed my car and had me on my way. Very happy with the service More

Service Department- Randy Greene We have (2) 2013 Hyundai's purchased from Patrick. One is a Elantra and the other a Genesis 2.0t coupe. All service on both cars has been at Patrick. We have (2) 2013 Hyundai's purchased from Patrick. One is a Elantra and the other a Genesis 2.0t coupe. All service on both cars has been at Patrick. Working with Randy Greene, the Service Manager makes my life easier! Most recent visit, was this week for a transmission problem with the Genesis. Randy had the tech reset the ECU to hopefully correct some shifting problems. pcullman More

Very friendly customer service! I always take my car for maintenance service to Patrick Hyundai on Golf Road. Easy to schedule appointment online, friendly customer service and fast I always take my car for maintenance service to Patrick Hyundai on Golf Road. Easy to schedule appointment online, friendly customer service and fast repairs. More