Patrick Hyundai - Service Center

Very BAD experience at the service ,went there because i had noise when turning steering wheel ,my car still under warranty , first they ask me to pay for it , when i say im not the one to be play with ca had noise when turning steering wheel ,my car still under warranty , first they ask me to pay for it , when i say im not the one to be play with car is under warranty ,service manager Jim gruman told me part is on order and it could take days weeks or months to get it Excuse me months to get it , what is this , and im driving new car with noise in wheel . is it safe nobody knows they dont care , They havent call me since , STAY OUT FROM THIS DEALERSHIP THEY NOT FOR PEOPLE THEY ARE FOR MONEY !!! More

Service was a joke, waste of time, waste of gas, and no effort on there part on getting the problem resolved on a timely manner. Buyer beware on sales, especially the SERVICE PART!!! Check you’re vehicles, effort on there part on getting the problem resolved on a timely manner. Buyer beware on sales, especially the SERVICE PART!!! Check you’re vehicles, and make sure it’s being serviced and parts are being changed. This dealership is a rip off, the managers are clueless. Take you’re money and who cares after…they get you’re money. very disappointed in this dealership More

Service department starting with manager do not understand customer service. Brought car in 3 times in 2 month span for the same reason and received 3 different diagnoses. Ended up with new battery understand customer service. Brought car in 3 times in 2 month span for the same reason and received 3 different diagnoses. Ended up with new battery over $200, new key fob $400 and no working radio. Spent way more than necessary to resolve the issue. TERRIBLE communication from manager to workers to customer. Requested a part that was removed to be left in the car, but it was not returned to us. Phone calls were never returned either throughout the whole process. Whenever we were able to make contact, multiple staff ranged from unfriendly to borderline rude. Will do whatever is necessary to avoid coming here for service in the future. More

Do not recommend service at this location. A major part was put on upside down by this shop. A private shop found the problem and rectified. My insurance paid for all the work done at Patrick. Patrick was put on upside down by this shop. A private shop found the problem and rectified. My insurance paid for all the work done at Patrick. Patrick also put on a frame that was damaged (provided by insurance company) They should have refused to put that on. Again another shop was able to get new parts put on. In the future if insurance company demands you put on used parts, please check to see they are not damaged. This could have resulted in a tragedy. Sorry to say I will not be setting foot in your shop again. More

This Dealership Does Not Care About You Worst dealership I have ever been to, I repeat worst dealership I have ever been to. Not only will they not listen to you, but they chose to disrespec Worst dealership I have ever been to, I repeat worst dealership I have ever been to. Not only will they not listen to you, but they chose to disrespect you when you disagree with them. If GUS is your seervice advisor ask for another one immediately because he charged us for something we didn't ask him to fix and wouldn't fix the issue that we brought up. On top of a disrespectful service advisor, the service desk associate, Aubrey, was just as rude and disrespectful to me. Overall, I had one of the worst dealership experiences of my life and I would have rather gone to a local mechanic shop then go to Patrick Hyundai and work with Gus and Aubrey. I am now selling my Hyundai and buying a Tesla so I can work with people WHO ACTUALLY CARE ABOUT ME. More

Rude manager. No follow up from customer service. The parts manager was rude and condescending. I have reached out a number of times and been told someone would follow up and it has not happened. I tr The parts manager was rude and condescending. I have reached out a number of times and been told someone would follow up and it has not happened. I tried to give the sales person I worked with an opportunity to follow up and he has not either. More

Scam "VIP" oil change program. I tried to use my $11.95 lifetime VIP oil change coupon and they wouldn't let me. They said there is a limit. This is the second car I've purchased from these people and this lifetime VIP oil change coupon and they wouldn't let me. They said there is a limit. This is the second car I've purchased from these people and this has NEVER been enforced or explained. Used to be a good dealer, now it's kind of scammy. I hope the extra $25 of service revenue was worth losing a customer. More

Maintenance and oil change for 2 cars My husband and I brought both of are cars in without an appointment and Gus was so helpful and polite about taking care of us that very day. Gus expla My husband and I brought both of are cars in without an appointment and Gus was so helpful and polite about taking care of us that very day. Gus explained the maintenance needed along with oil changes and everything was taken care of in a very timely matter. Gus also kept us informed of the progress while we were waiting. We have purchased 3 cars from Patrick Hyundai/Schaumburg and our experience with sales (Manny) and service has been exceptional. Thanks for always taking time to talk or be of service. More

Recall problems I own a hyndai sonata there was a recal on my car. When i made a apt they said they will gove a loaner vehical and when i got there they refused. I wo I own a hyndai sonata there was a recal on my car. When i made a apt they said they will gove a loaner vehical and when i got there they refused. I would not recommend this dealership to anyone. More