Patrick Hyundai

This dealerdhip is HORRIBLE!! Went in to buy a car I had already chosen online, waited 4 hours before anyone helped. Had to come back two other times before the car was "mine". They even went as far as to s already chosen online, waited 4 hours before anyone helped. Had to come back two other times before the car was "mine". They even went as far as to switch the paperwork I agreed on for purchase price & bumped it $3,000!! Then the battery went out after 2 months!! Do they not check what they sell?? I tried to get the to refund me after all the fustration I have delt with them and have called at least 20 TIMES! Joe the used sales manager then decides to hang up on me. More

In my many years of car buying, this purchase of my new 2012 Hyundai Sonata Limited was was the BEST car purchase experience I have ever had. The internet quote(lowest price of 4 other dealers)the response 2012 Hyundai Sonata Limited was was the BEST car purchase experience I have ever had. The internet quote(lowest price of 4 other dealers)the response time, detail and information provided by the internet department team Kristin Fritz and Zach Blang was exceptional. Shortly after I received the internet quote I recieved a very warm email from Ricky Parez the Patrick Hyundai General Sales Manager thanking me for my interest and offering me any assistance to earn my business. I was impressed with this type of personal assurance from management. I went into the Patrick Hyundai store and was greated very warmly. I asked for Zach who appeared very shortly, we met, he was very friendly and introduced me to my terrific sales executive Darrick Triplett. After some friendly discussion I gave Darrick my internet quote and told him lets do the deal and write the order. I was aware that few dealers had much inventory if any of 2012 Sonata Limited's, especially in black with a black interior. I told Darrick I was willing to wait knowing the 2012's are just starting to be delivered. Darrick wrote the order per the internet quote, I put down my deposit and Ricky Perez General Sales Manager approved the deal. Darrick assured me he would keep on top of my order watching the weekly dealer allocation list and keep me advised. I left this dealership feeling very good about my entire experience. Absolutely NO pressure, no attempt to sell me anything else, no attempt to up the price. Finally last week a black 2012 Hyundai Sonata Limited came in but it had a grey interior and I wanted black. While I was offered that car, Darrick said he had located one with a black interior at another dealer 100 miles away. He said if I agreeed they would make a trade with the dealer, he would personally go and pick up the car I wanted at NO additional cost. I doubt many other dealers would provide that level of customer service. I agreed and within a few days My car was deliverd as wanted, absolutely NO hassels. I can't say enough about how satisfied I am with the exceptional attention to detail and level of customer service I received from the entire Patrick Hyundai dealership team. Darrick was so very accomidating spending several hours showing me the many details of the cars operation, and setting up my cell phone to work with the cars built in Bluetooth system and setting up the car garage door opener. I know I can call Darrick anytime for his assitance about my car. If you want to deal with an exceptional great honest car dealership team go to Patrick Hyundai, get your internet quote, and ask for Darrick to handle your purchase. I have only had the car a few days, the car is beautiful, everything appears to work, the car drives and handles like a dream. It's really fun to drive. The Panoramic sunroof is great, the sound system is wonderful and the voice recognition hands free Bluetooth system is unbelievable. I love this car! THANKS Patrick Hyundai Team! More

The service was very good, had a new car for me to use The service was very good, had a new car for me to use and fit me to their busy sch. They repaired a possible hard to find item. The service was very good, had a new car for me to use and fit me to their busy sch. They repaired a possible hard to find item. More

This dealership goes the extra mile in customer service. From our sales person, Carl, to the service department they are exceptional. I wish that all companies were as good as they are. From our sales person, Carl, to the service department they are exceptional. I wish that all companies were as good as they are. More

Randy Greene and his service guys are amazing!! I'd driven my daughter's Sonata to IL on a Saturday and had an unforeseen problem. I called the nearest Hyundai dealer, Patrick, got Randy and couldn't driven my daughter's Sonata to IL on a Saturday and had an unforeseen problem. I called the nearest Hyundai dealer, Patrick, got Randy and couldn't believe how friendly and accommodating he was saying he'd do what he could to get me in for service and safely back to Milwaukee. I could see they were really busy, but he got me in and even though the car has over 100K miles, he got one of the issues covered at no cost. Randy and his team truly provide great customer service - I wish all dealerships had people like Randy. More

The service department at Patrick Hyundai is terrific. The staff is friendly, courteous and professional. I've been using them exclusively for ten years without a single complaint. Highly recommend them. The staff is friendly, courteous and professional. I've been using them exclusively for ten years without a single complaint. Highly recommend them. More

I bought the vehicle here with a side mirror that wouldn't adjust and they said they'd fix it. Well they had to order the part and it took me two months to get ahold of the manager to set up this app wouldn't adjust and they said they'd fix it. Well they had to order the part and it took me two months to get ahold of the manager to set up this appointment. I got a call telling me the part was in and drove 45 minutes only to find out the part was not in and that they refuse to fix the mirror. I will never be coming back to this dealer! More

The Manager is extremely unprofessional. I went there to purchase a pre owned vehicle and instead of trying to negotiate he told me to in so many words to leave. I will never recommend this place or look at purchase a pre owned vehicle and instead of trying to negotiate he told me to in so many words to leave. I will never recommend this place or look at cars at this place again! More

Bought 2011 Sonata and had to get the unit that holds the sunglasses was recalled. Service replaced the unit, but it had a big gap on passenger side and cloth was dirty since tech did not wear gloves. Also sunglasses was recalled. Service replaced the unit, but it had a big gap on passenger side and cloth was dirty since tech did not wear gloves. Also found screws and clips under my seat Took it to another dealer and they pointed out that wrong parts(screws) were used by patrick service tech. Second attempt was loose and this was blamed on wiring for homelink, even though original fit great. Third time, Randy fixed it, got more dirt on the cloth, plastic pieces from stripped parts all over my console, some spray residue on rearview mirror. As I was driving away i said I need to find a new place to go for service cause they suck. Randy called me on my cell phone and told me not to come back! SO I WILL NOT, and would NOT recommend anyone to go here for service. More

You did not have protectives for the seat and floor. You did not have protectives for the seat and floor. When we got home we popped the hood and found the battery cap off. Washer fluid had not been fi You did not have protectives for the seat and floor. When we got home we popped the hood and found the battery cap off. Washer fluid had not been filled. We know we were squezzed in on a very busy day, but quality of worked should still be better. More