Patrick Hyundai

EXPERIENCES AT PATRICK HYUNDAI Everyone is so nice EXPERIENCES AT PATRICK HYUNDAI Everyone is so nice when you are buying a new vehicle, yet when you need something done after the purchase, no one i EXPERIENCES AT PATRICK HYUNDAI Everyone is so nice when you are buying a new vehicle, yet when you need something done after the purchase, no one is around to assist. Between myself and my wife, we have purchased a total of 3 vehicles from Patrick Hyundai. Our salesperson for the last two purchases was Mario Medina, and he was a pleasure to deal with. I have two separate issues to report. And low and behold, both issues happened after the sales were made. Back in July 2010, we purchased a 2011 Hyundai Sonata. We had such a good experience with that purchase, we decided to buy a 2012 Hyundai Santa Fe from Patrick Hyundai. I was able to secure financing thru my local credit union, so the purchase process was very smooth. However, during that time, I also refinanced the 2011 Hyundai Sonata with that same credit union. When GAP coverage is purchased, it follows the loan. So I made a request to cancel the GAP coverage from the original loan with Mike Momon @ Patrick Hyundai. Mike was unresponsive after numerous phone calls. Around that time, I received a request to submit a survey about my car buying experience. Because I never received a response to my GAP cancellation request, I gave a bad review of the dealership. The very next day, i received a phone call from the dealership apologizing. I received the GAP refund check in 5 days. I wonder how long I would have waited had I not submitted a negative review. In August 2012, I decided to purchase a new vehicle. I really like Hyundai vehicles, but because of my bad experience at Patrick, I decided to buy a 2012 Honda Accord @ McGrath Honda. My experience was night and day compared to Patrick. Since I no longer had the Hyundai Sonata, I wanted to cancel the Extended Warranty coverage I purchased at Patrick. I contacted the warranty company (Tech Serv) and was advised that the dealership had to process the cancellation. On August 21, 2012, I spoke with Jesse Jaramillo, who said he would take care of the warranty cancellation for me. He was nice enough to email me the warranty cancellation form. I completed the application and emailed it with an odometer statement to Jesse on 8-21-12. On September 5, I called Tech Serv to see if Patrick Hyundai sent the paperwork. I was advised that nothing was sent in. I sent another email to Jesse asking for the status. I never received a reply. I should mention that Jesse does have an iPhone (saw it on his email signature when he sent the blank paperwork). So I know he read the email, he just chose not to deal with it. I called TechServ today to see if Patrick sent the cancellation request in. They haven't received a thing. And whenever I called the dealership to speak with Jesse, he is conveniently away from his desk. I should advise that the refund is in the $1,200 range, so we are not talking about a few dollars here). As a result of these issues, Patrick has permanently lost my business (and since 2008, we have purchased 4 vehicles). We loved our salesperson Mario and would have loved to buy all of our future vehicles from him. But from my experience, the dealership does not want to deal with customers once the sale is made. It's a shame because our salesperson was top notch. More

After a horrific experience at Gregory Hyundai, I was pleased with the service here. My rep was a little scattered but hung true to the out-the-door price he gave me. I was wary of some processing fee pleased with the service here. My rep was a little scattered but hung true to the out-the-door price he gave me. I was wary of some processing fee or other ridiculous 11th hour cash grab, but in fact the dealership rounded my monthly payment in my favor and threw in floor mats. Straightforward and without pressure. Darrick will be the first call I make if I buy another Hyundai. More

We bought a Hyundai, Tuson from Mario Medina at Patrick Hyundai in Schaumburg 3 years ago. Mario, our sales person was wonderful to work with 3 years ago, and since we have been receiving emails from him a Hyundai in Schaumburg 3 years ago. Mario, our sales person was wonderful to work with 3 years ago, and since we have been receiving emails from him about deals, etc. these past 3 years and because we felt we received a really good deal on our first Hyundai, we decided to buy a car from Mario again. We have a Hyundai dealership 2 blocks from our house in Elgin but because of Mario and how we were treated by everyone we had contact with at Patrick Hyundai, we went to buy our car there instead. I did not feel like I was working with a "car salesman" but with someone who was actually interested in getting us what we wanted for the best deal. My father was a General Manager for Warren Buick in Chicago many years ago, and owned a Buick dealership in Lake Geneva, Wisconsin for several years. I know how car dealerships work because of this, so to work with someone who made us feel very comfortable, was not pushy, had a great sense of humor and made the car buying experience fun instead of stressful makes me want to recommend buying a car from Mario Medina at Patrick Hyundai. We bought a Hyundai, Santa Fe this time and absolutely love how it drives, the size of the vehicle and all the convieniences that the car has to offer. We especially loved the deal we got, buying a more expensive car and paying less than we were paying on our first Hyundai. We will return in several years and buy a car from Mario and the Patrick Hyndai. Sincerely, Donna and Myles Joyce Elgin, Illinoi Mario Medina was More

INTERNET BUYERS BEWARE. I spoke with a Jenny Rosson from the internet sales team very briefly, and she was very sweet and seemed like a genuinely nice person, but I then dealt with a Jose Guzman (he was the the internet sales team very briefly, and she was very sweet and seemed like a genuinely nice person, but I then dealt with a Jose Guzman (he was the opposite, defintiely don't trust this guy)and a Zach Blang for the credit application, and the organization of the sales paperwork. I gave these people a lot of sensitive information such as my military ID, my military pay stub, both my husband and my social security numbers, so things could be expedited. At one point my husband was hung up on by Zach Blang, and my father was also hung up by some other people working at the dealership when he was asking them some questions for me since I was in a situation at work and couldn't get to the phone. I should have known then to stop dealing with them, but I didn't. Anyway, they said we had good credit, and everything was great and blah blah blah. We then had a semi-deal worked out and we gave Jose our credit card number so as to put a deposit on the car ("I'm taking the keys right now and putting them in the back and putting a sign in the car indicating that it is sold to you guys"-Jose), then the next day they were about to email me the paperwork for us to sign when Jenny Rosson called us to say the car was sold! I understand dealership's need to be competive, but why ding both of our credits by running them, then have our credit card info (which they never ran it and so the deposit was never made), if it was for no reason, and you were already in the process of selling the car to someone else? I know car dealerships have a reputation for lying and screwing around with potential buyers, but this dealership definitely personifies it to the max. DO NOT DEAL WITH THIS DEALERSHIP IF YOU ARE AN INTERNET BUYER. More

My husband and I went twice to this dealer and business must be good because no one wanted to sell us a car. We were ready to buy a 2012 Sonata and went in around 8:30 PM knowing it was late but willing t must be good because no one wanted to sell us a car. We were ready to buy a 2012 Sonata and went in around 8:30 PM knowing it was late but willing to hold the car until Friday to do the paperwork. No one came into the lot to talk to us, then we went inside and there were about 4 salesmen sitting around, no one got up to help us. We had to ask for help. The salesmen we talked to told us he was leaving at 9:00 and really wasn't interested in helping us. We talked numbers but he wasn't interested in making the sale. I went back on Saturday with the money in hand to purchase and again the same salesman wasn't interested in getting that sale. He left me standing in the parking lot and started helping another customer. I would never ever recommend this dealership to anyone seriously looking to buy a Hyundai. They do not appreciate the business and they must be roling in dough to let good customers walk. We actually bought a new 2013 Sonata instead of a 2012 at another Hyundai dealer and had a very good experience. More

I used this website when looking for a Hyundai dealer, so I figured I would pay it back and write my review. I recently visited Patrick Hyundai after seeing a newspaper advertisement that offered a lease of I figured I would pay it back and write my review. I recently visited Patrick Hyundai after seeing a newspaper advertisement that offered a lease of a 2013 Hyundai Elantra for $0 down, $199/month. Needing a car and being able to afford that, I went in. Dave V. met us at the front and so began our evening. Long story short, we looked at a few Elantras and a Sonata and I decided the Elantra was the one. Dave was not pushy at all and simply was there to show us what was available and answer our questions. We went inside and began the negotiation segment. He originally came back claiming I had to put down $4000. I was shocked! The whole reason I went to Patrick in the first place was because of the $0 down. Now, I know I need to pay taxes, but $4000? No way. I pointed to the figure and questioned why it was that much. He looked confused and went back to talk to his boss. After a few trips back and forth (with a few different figures for us), we finally settled on a fair amount. I found it a little peculiar that he came with two questionably high amounts in the first place, but he eventually got it down to what I wanted. This is the only reason why I give a 4/5 for Quality of Work. I'm not sure if it was a math issue or a customer service issue. Regardless, Dave was able to get me the car I wanted for the price I could afford. They held true to the advertisement in the paper and I walked out a happy customer. He also worked to find the color that I wanted (which was not available at Patrick). Overall, I would definitely recommend going to Patrick. I don't have much to compare them to, but I felt like I was being treated fairly and honestly. I enjoyed working with Dave and drove away in a car that I love! More

I emailed the dealership regarding a car. Received a fantastic email from Zack which prompted me to stop in. I called ahead and he said he would be in all day. Drove in to test drive 2 cars and was t fantastic email from Zack which prompted me to stop in. I called ahead and he said he would be in all day. Drove in to test drive 2 cars and was told he left early. I was set up with another salesman that was waiting for guests to arrive for new car delivery but he made time to give me a test drive. I test drove one car but when I came back his appointment arrived. I waited for 20 minutes to test drive the second car then Bill came on back to say he was almost done. I waited another 25 minutes then got up to leave. Before I left, I checked in the the "secretary" and let her know I couldn't stay as I had been waiting long enough for a second test drive. She didn't offer for an alternative salesman to go on a test drive which was extremely disappointing. The initial experience at the dealership was the first disappointment. What follows was worse. I did not receive a call from the first salesman Zack nor Bill. I did however receive an automated email from the General Manager, Ricky Perez, asking to rate my experience and to contact him if he could be of further assistance. I called him, TWICE. I left a message with the secretary and twice on his voicemail. I was never contacted! I am amazed that I must do the footwork to give someone my money. The car sells itself but to be treated so poorly and with a momentous lack of sincereity is inexcusable. No matter the price of the car nor the added value of discounted oil changes can substitute for professional etiquette which is lacking at Patrick Hyundai. More

Regarding the whole experience at Patrick Hyundai: I Regarding the whole experience at Patrick Hyundai: I assessed the overall transaction to be "OK" because we did end with a sale in which I was sati Regarding the whole experience at Patrick Hyundai: I assessed the overall transaction to be "OK" because we did end with a sale in which I was satisfied. There were though, some high and low points. 1. My experience with Michael Stringini was very positive. He was quite pleasant and forthright. In our first meeting we discussed their car, my car and numbers. I committed to come back to finalize the sale, but Michael was skeptical of my return. 2. I returned the next day and it was Michael's day off so I meet with and closed the sale with Dave Taub. This was not so pleasant in that I was disappointed that the numbers for fees changed, were added, taken away, etc. The old, "here's the number, what is yours' and back to the manager & so on, and so on, was a bit taxing. I asked that he let Michael know I was in and I asked about the commission & was told it would be split. Fine. 3. I got a call from Michael the following day that he wanted to still talk about the car sale. That he was NOT told by a co-worker / peer that I was in, was unacceptable. If you do not treat your peers with respect and not keep them informed, how do you treat the customers? Did Dave keep the whole sale regardless of the time spent by Michael? He really did make the sale the first day. With all car dealers there is a "trust" issue. Unless you do the homework, the odds are the house wins. Dan Anderson More

My wife and I stopped by to look at a car. We liked it, but then the fun began. They ran our credit and inspected our trade in. Our credit scores came back 40 points lower than they were on the web (li but then the fun began. They ran our credit and inspected our trade in. Our credit scores came back 40 points lower than they were on the web (live on the web on our cell phones). The sales guy tried to tell us that they run a "special" credit check, an auto credit check... never heard of it SCAM!! They tried to screw us on $6500 on our trade in, when I questioned them they said they don't go by a KBB. I told them I did and was leaving. They wouldn't let me leave, after an hour of excuses, we're sorrys, and please don't leave upset. My wife and I finally left with the sales manager in the parking lot trying to calm me down. In the end I found the exact car with 5K miles on it for $5K cheaper, my credit was run right, and my trade in was fair at another dealer so... More

Okay, so I came in here to get a used car I saw online, and at first this place seemed like a god send. The car was a smooth ride for it being a pretty old car and seemed to be a steal for the price. The s and at first this place seemed like a god send. The car was a smooth ride for it being a pretty old car and seemed to be a steal for the price. The salesman sat with me and worked with my budget to make the buy as easy as it could be, and he got me a loan for an '03 car which rarely happens. He cleaned the car and put gas in the car and I was in and out on a Saturday morning in less than two hours. For about a month the car was a dream, sun roof, electric windows, locks, everything. THEN the problems started, I drive out to Target one morning and my whole A/C compressor blows out which is attached to the whole engine and can't simply be re routed, the things needed to be replaced. $700 to get that fixed PLUS the straightening on the steering wheel because is was off by 15 degrees to the right. Three weeks later my Fiancee get's sick while driving home from Lincoln Park and admits she hates me car because she gets sick in it EVERY time we drive more than a few miles. I asked around and got some advice and went to get the shop to get it checked yet again and sure enough, the front flex pipe is rusted to complete garbage and spraying exhaust and carbon monoxide into the passenger side of the cab, which explains why my fiancee was getting sick. So I buy the piece myself and end up having to drop $250 to get it welded on and replaced. All the while they performed a safety check on the car and said that the front tires have absolutely NO tread and also have a huge bubble on the inside of the side wall. The back tires are barely making it through with hardly any tread left at all, and all the tires are tearing along the edge of all four tires. So that's another who knows how much I need to drop to get the tires replaced... My concern is, how was a car sold to a dealer and not at least inspected? Between an engine component blowing out, possible carbon monoxide poisoning, and tires that look like they've been around since the 80's, how was the car even put up for sale? Do they have any standards AT ALL to at least check their vehicles to make sure they're at least somewhat safe? I'm not expecting immaculate condition on a 2003 car that have 80k+ miles, but for god's sake! AVOID AT ALL COSTS IF BUYING A USED VEHICLE, ALL THEY WANT IS YOUR MONEY AND OBVIOUSLY DO NOT EVEN CHECK THE CARS FOR ANY SAFETY ISSUES!!!!! More