Patrick Hyundai | Page 5

Easy-peasy! Guido greeted us for our appointment time to see a pre-driven vehicle, and was polite and ready with our CarFax, without us even asking for it! Withi Guido greeted us for our appointment time to see a pre-driven vehicle, and was polite and ready with our CarFax, without us even asking for it! Within a very short time we were test-driving on our own. We returned with a few questions and within 10 minutes we had a trade-in value and a deal! Each step of the process was truly flawless. The package for the undercoating and fabric shield/sealant and paint was greatly discounted (optional) and the finance person (John) was able to work with us to finance our extended warranty for a very reasonable monthly cost. We plan to drive our beautiful SUV for as many years as the last one (2008). We are now on our 2nd generation of Hyundai’s! Three in the driveway, my eldest son owns and Elantra, and my parents bought a second one a few years ago. Love, love, love the product and service! HIGHLY recommend working with Guido, he is so kind and informative and NOT PUSHY in any way. Awesome experience: great job folks! Janice & Keith, Crystal Lake More

If I could give no stars I would have. Terrible customer service/ not sure they wanted to sell a car to brown people🤔. (Normally I would never say such a thing, but they actually made me feel this!!!) I as service/ not sure they wanted to sell a car to brown people🤔. (Normally I would never say such a thing, but they actually made me feel this!!!) I asked them I was looking for a specific configuration car in the afternoon, they said they have it and gave me the appointment for the evening. However when my husband and me went there they said they don't have it anymore. Not so good customer service when they made us come all the way and didn't have anything to show.. This is not my first car I was going to buy. Its not like shopping for clothes, that someone picked it out from the rack and took it. It takes million paper work and lots of work to handover the car. So they saying that they sold the car in less than 3 hours and don't have anything to show me was ridiculous!!! They could have just called me and said not to come if they didn't have the car, but I think they decided to do that when they saw which race I belong too!! More

Pushy sales, poor follow up, uncaring management Purchased a vehicle on 11/28/19. Had to ask for something to drink after we had been there nearly two hours (directed to the coffee and water to fill Purchased a vehicle on 11/28/19. Had to ask for something to drink after we had been there nearly two hours (directed to the coffee and water to fill up a cup ourselves). We were pushed into completing the sale that night despite how clear we were about wanting to return in two days, despite assurances from the salesman that returning would be fine, and despite our screaming, exhausted baby. This was just one example of what looked like a culture of deliberate deception disguised as poor internal communication. In between their smoke breaks, other salesmen stood around right next to us loudly talking about how excited they were about all the sales incentives going on the following month. You really can't find another way to chat about all the money you're about to make gauging your customers? We purchased one of the clear-coat packages with a remote starter but were unable to have them take care of these modifications right away (because of how late it was). We were never contacted about scheduling this change, and trying to do so ourselves took weeks of run around and dropped calls. We were given absolutely zero instruction on how to use any of the car's features. Had another issue that needed to be addressed promptly. After the first message I left was tossed in the garbage, I sent out an email and copied the General Sales Manager. No response for going on two weeks. More

Rude manager. No follow up from customer service. The parts manager was rude and condescending. I have reached out a number of times and been told someone would follow up and it has not happened. I tr The parts manager was rude and condescending. I have reached out a number of times and been told someone would follow up and it has not happened. I tried to give the sales person I worked with an opportunity to follow up and he has not either. More

Scam "VIP" oil change program. I tried to use my $11.95 lifetime VIP oil change coupon and they wouldn't let me. They said there is a limit. This is the second car I've purchased from these people and this lifetime VIP oil change coupon and they wouldn't let me. They said there is a limit. This is the second car I've purchased from these people and this has NEVER been enforced or explained. Used to be a good dealer, now it's kind of scammy. I hope the extra $25 of service revenue was worth losing a customer. More

Worst Experience Ever!!!!!!!!!!! I would give no stars if I could. This was my worst car buying experience in 48 years. I have been negotiating online over the last two days to buy I would give no stars if I could. This was my worst car buying experience in 48 years. I have been negotiating online over the last two days to buy a Genesis. This morning we agreed on a price and they invited me out to test drive. I told them it would take me about 75 min to get to the dealer. Upon arrival, they said they couldn't find the keys. Then came over and told me the sold the car the day before me. I talked with them before I left and they said they would have the car ready for me. Turns out they were trying to sell me a car they didn't have. Next, they tried to sell me a car that was $1,900 more than the one I was there to buy. I looked Inat the car and it was dirty on the inside dash and doors and had a rubber window seal hanging from the back window. The Car was $26,900 and this is how they prep it for sale? In the end, I offered them $400 less than they wanted and they wouldn't come down. I shared my bewilderment as to how they would not come down one dollar when I had driven quite some time to buy a Genesis. Ultimately, they said sorry, it's full price or no deal. No Deal it is! I will never go to Patrick Hyundai again. More

Do NOT buy here. Buying a vehicle is a huge commitment and let's not get into the debt you get yourself into. You would hope that the customer service would balance ou Buying a vehicle is a huge commitment and let's not get into the debt you get yourself into. You would hope that the customer service would balance out the stress but this dealership made buying a vehicle such a burden. They have horrible customer service. They only care about the sale and after that you're on your own. It is almost impossible to get a hold of the finance department. I have called and called and I just don't get anyone to call me back. I have been waiting on a refund of a large dollar amount and I can't even speak to anyone about it. Do yourself a favor and go to a different dealership!!! More

Got yelled at by Scott June (New Car Manager/Sales) Got yelled at and insuted by "New Car Manager/Sales" Scott June. So to say it was a bad experience would be an understatement, he not only insulted us Got yelled at and insuted by "New Car Manager/Sales" Scott June. So to say it was a bad experience would be an understatement, he not only insulted us in the showroom but even chased us down when we left to sit in our car to come and insult and yell at us again. I have a lease with Patrick Hyundai which I got in 2017, its a 2017 Sante Fe Sport. I told my friend about it and he liked the deal that I have and was interested in the same deal, so I took him to Patrick Hyundai even though many people have told me that Patrick Hyundai is the worst place of all. We walk in and sales reps are walking by and no one asked if we are looking for a car even though there were sales reps walking on the floor and talking to each other, no big deal. Then we go up to the counter and say we are looking for a lease so can someone help us. They bring the sales rep, we ask for the car which is listed as a new car, only to find that the car we wanted to test drive might have 5K miles on it if we want to lease it, he brings a similar car out, we test drive it and now comes the time to talk numbers. My 2017 Santa fe was about the same price as the car we test drove. When the sales rep came back with a number which was about $220 higher than what I am paying monthly, we asked to give us the same deal we have on my 2017. He went back and now comes SCOTT JUNE. He walks in, does not introduce himself, no nothing, and says the following "MATH DOES NOT CHANGE" not sure what that means. He told us that for every $1000 on the price there is about $30 on the lease, we politely say, its ok if you dont have this deal its ok. SCOTT does not like what we said, so as he is walking he now starts implying that we are lying about the deal that we have. And now he goes to his friends infront of us and is insulting us by practically calling us liars that we pay this much on our 2017 Santa fe. When I tell him that he is being rude he keeps on repeating "MATH DOES NOT CHANGE" "MATH DOES NOT CHANGE". I told him he does not have to be rude, instead he can just say that the deal is no longer available. BUT NO how could he, He then challenges me by asking my information so he can pull up my record and prove how I am lying. So I give him my info and he pulls it up, and guess what he is wrong, the deal we were asking is the deal we have right now. So now SCOTT decides to give us some random numbers which have nothing to do with the monthly payment. Now that we have proven him to be wrong, we decide to leave because now we are getting angry, as we sit in our car to leave, SCOTT decides to come out knock on our window and say "your address has changed too, MATH DOES NOT CHANGE" so as per SCOTT who is apparently in Sales thinks that $220 increase in the lease is because the address has changed, when we know that the increase is about $30. Needless to Say Scott June is in the wrong business, and Patrick Hyundai is the worst place to shop for cars. If they have this attitude when you are trying to lease from them, imagine how they would treat you when you have their car. Also I have previously wrote my experiences with oil changes and service with Patrick Hyundai and it has always been bad. So after my lease ends, I am never going back to Patrick Hyundai. More

amazing experiance Great experience throughout the whole entire purchase! The sales team was amazing and the service department has been delightful to work with . They h Great experience throughout the whole entire purchase! The sales team was amazing and the service department has been delightful to work with . They have brand new cars for service loaners, no one else in town is offering that! More

Pleasant Experience We had a pleasant experience purchasing a used car from Patrick Hyundai. The Salesman was very professional and personable. The finance team worked wi We had a pleasant experience purchasing a used car from Patrick Hyundai. The Salesman was very professional and personable. The finance team worked with us to come to the monthly payment we were comfortable with. Would definitely recommend. More