Patrick Hyundai

Car trunk on new car not working Went to dealership test drove new 2017 Elantra. Tested out vehicle, opened trunk with remote and then truck would not close on brand new car. Told sal Went to dealership test drove new 2017 Elantra. Tested out vehicle, opened trunk with remote and then truck would not close on brand new car. Told salesman wanted different car, did not trust this car. Salesman took into service and said it was just a piece of new plastic in it. But that was not the case. Took car home and now trunk would not latch. Was told it was just a piece of plastic stuck and now it was removed. Will work great now. Had to used string now to hold my trunk closed on brand new 2017 car. Should of choose new car. Feel I was misled to get the sale. Now can't have trust in the dealership to recommend or buy another vehicle from. Even though dealership replaced the locking mechanism after bought and complained to dealership. The problem should of been fixed before sale and not misled coustomer. More

Disrespectful and Negligent Associates I have to admit, I was pretty happy with my purchase of a brand new 2013 Sonata. The car ran great, the service was always pretty quick and hassle fre I have to admit, I was pretty happy with my purchase of a brand new 2013 Sonata. The car ran great, the service was always pretty quick and hassle free. My only complaint was that the management team was very cold and unwilling to work with you when it came down to making the deal. But that's how most dealerships are, right? They have to make money. On the service side, this is where we run in to issues. Recently my engine seized due to the fault noted in the law suit against Hyundai. This was the first time that Hyundai put me in a dangerous vehicle, didn't take responsibility for it, and continued to lie to me. During the time it took to get my car fixed, they provided an uninspected loaner vehicle, took my credit card information, and had me sign a form that was never filled out or explained. The side wall of the tire ruptured (something that is covered by manufacturer's warranty) on a straight road which threw me against a curb and caused damage to the back tire as well as the rims. This is now the second time that Hyundai, specifically the staff at Patrick, put me in a dangerous car. Their negligence is unbelievable. What's worse is that the service manager's attitude and customer service is reprehensible. He shouted over the phone after finally responding to my seventh phone call, blaming me for the damage and saying it was my responsibility. He took it upon himself to harass my insurance company and charging my credit card without ever providing me a bill or letting me know when and why he was charging me. When I asked, he would just shout more, lie to me that he was the highest manager in the chain of command, and state that he was sending me to collections. The culture at Patrick Hyundai is toxic. They lie when they know they can get away with it, refuse to listen to client needs, and simply don't care. When I finally got my car back, which I'm never taking back to them again, there were parts in the backseat. To this day my car still doesn't run the same and the charges are still on my credit card for a loaner car that could have killed me had I been at the wrong place in the wrong time. I would never recommend doing business with them, especially when I attempt to call the general manager and he would not answer my calls. More

Patrick Survey Excellent public relations! I would definitely refer people to Patrick. Everyone is very courteous and does not pressure like many cat dealership per Excellent public relations! I would definitely refer people to Patrick. Everyone is very courteous and does not pressure like many cat dealership personnel. I like that. More

2017 Santa Fe MRD This was a new experience for me as I had never purchased a vehicle without my spouse, who was in the car business for 50 years. I truly appreciated This was a new experience for me as I had never purchased a vehicle without my spouse, who was in the car business for 50 years. I truly appreciated the professionalism of the staff and their helping to educate me on the finer points of my new Santa Fe. More

Representation I appreciate the combined efforts of the entire staff to make my purchase a very simple procedure. From Service to Sales to Finance, and more, it real I appreciate the combined efforts of the entire staff to make my purchase a very simple procedure. From Service to Sales to Finance, and more, it really felt like I had an entire team of representation and support to make my purchase. Much appreciated. More

Great Salesperson but no room to negotiate with GM My only complaint is with regards to my financing, I had to challenge the manager to a lower rate from another lender for him to grant me a lower fina My only complaint is with regards to my financing, I had to challenge the manager to a lower rate from another lender for him to grant me a lower finance fee. I feel that if he had given us from the beginning the lowest interest rate then I would have not been troubled with coming in twice to resign the contracts after we informed them of the lower rate available elsewhere. More

Santa Fe Sport T From start to finish I felt as though I was a valued customer. The process was very friendly and I never felt any high pressure sales tactics. My sale From start to finish I felt as though I was a valued customer. The process was very friendly and I never felt any high pressure sales tactics. My sales person was excellent and I will recommend him to my friends who are looking for a Hyundai to buy. More

Hyundia top notch dealer! Went to another dealership and had a really horrible sinking feeling to my stomach experience. Then my wife and I went to Patrick Hyundia and had a co Went to another dealership and had a really horrible sinking feeling to my stomach experience. Then my wife and I went to Patrick Hyundia and had a completely opposite experience. Manny and Theresa were outstanding I would recommend this dealership to everyone! We left this dealership confident in our purchase and without any doubts. We will definitley do business with Patrick Hynudai again!!! More

Excellent Most important part about Manny was he did not rush me with the sale. Took his time and made me feel easy with the test drive and everything. Looking Most important part about Manny was he did not rush me with the sale. Took his time and made me feel easy with the test drive and everything. Looking forward for my future business and / or similar recommendations. More

Great Customer Service Second time at this dealership. Manny is very professional. Not pushy, Very satisfied with my car and the finance process. Also the gentleman I belie Second time at this dealership. Manny is very professional. Not pushy, Very satisfied with my car and the finance process. Also the gentleman I believe was from service department who made sure I had the car mats before I left the dealership. More