Patrick Hyundai

Very poor customer service. The mechanics purposely had me wait for four hours because they ordered the wrong tires. Avoid this dealership like the plague! My experience with Pa The mechanics purposely had me wait for four hours because they ordered the wrong tires. Avoid this dealership like the plague! My experience with Patrick Hyundai was horrible! The management did absolutely nothing with my complaint. More

I had my 2022 Tucson Hybrid serviced here at the end of March. I brought in my Tucson in for it's 1st "complimentary service" well I wish I would have taken elsewhere and if you came here to get you "compl March. I brought in my Tucson in for it's 1st "complimentary service" well I wish I would have taken elsewhere and if you came here to get you "complimentary service" done here you will want to read this and take action as I had to here. After gutting my vehicle back, I was reading the service order and read that 5w30 oil was used instead of the required 0w20 that is stated on the oil cap and user manual. I told the service writer of the mistake and he brought out the service person in charge of the techs, and told me that "Hyundai does not pay us to put 0w20 oil in complimentary service, so we use 5w30". I was shocked at the admission, and told me that they would gladly drain the oil and have me pay for the correct 0w20 oil that is required otherwise they could not do anything about it. I informed of my displeasure and that I would take it up with Hyundai Customer Service, so that I did. On my drive home I contacted Hyundai about what happened and opened a complained case against the dealership for improper service done to my vehicle. After HCS contacting several dealerships regarding this issue with my concerns (including Patrick Hyundai), I was contacted by Patrick Hyundai's Service Manager, Jim Gruman regarding my concerns with the way my vehicle was serviced and what was apparently was done wrong, as he agreed that they messed up and to bring in my vehicle to put correct oil in it. Just last week 4/20/2022 took my vehicle back into Patrick Hyundai to re-do the oil change with correct oil 0w20. Be warned if you have gotten "complimentary service" done here please look at your work order it will state what weight oil was used, verify that the correct one was used if not please call Hyundai Customer Service (800-633-5151) and state your concerns. If nothing is said nothing will be done to correct the problem. More

Called and was told I have to make an appointment for a oil change. Ok 2 weeks in advance I make the appointment. I am the 1st customer in line. The 3rd customer pulls in and the service person asks if he oil change. Ok 2 weeks in advance I make the appointment. I am the 1st customer in line. The 3rd customer pulls in and the service person asks if he has a appointment. He says no. The service person says I will not be able to do it today as I have 70 oil changes to do. The customer says we will see about that. I went to the waiting room and that customer gets his paperwork 15 minutes ahead of me and leaves. So I inquire with the service manager. He told me the that was a friend of mine and they go first. I told him I had an appointment and he did not. He told me I run my service dept the way I want. Your car will be done shortly. More

Hello Patrick Hyundai,I know you guys have been "busy Hello Patrick Hyundai, I know you guys have been "busy with other customers" for the last four days (when I call this answer every time). I call yo Hello Patrick Hyundai, I know you guys have been "busy with other customers" for the last four days (when I call this answer every time). I call you guys every day to talk to your service department and service manager about my car update. I think you all forgot that my car is still in your fast and best service center (what I was thinking but its not true) for the last 1 month. Yes, thank you for giving me an alternate car with a FREE cigarette smoky smell(sometimes having headaches bcoz I m not a smoker, but that's fine; I don't have any choice). So, kindly accept my humble request and repair my Santafe 2021 ASAP. Thank you, Jatin More

They double dealed AFTER SIGNING AND TAKING A DEPOSIT.I They double dealed AFTER SIGNING AND TAKING A DEPOSIT. I went to the dealer and sincerely negotiated a price for a car. We agreed to the price of They double dealed AFTER SIGNING AND TAKING A DEPOSIT. I went to the dealer and sincerely negotiated a price for a car. We agreed to the price of the car and the trade in, SIGNED A CONTRACT AND EVEN PUT DOWN A DEPOSIT. They had to have the car prepped and inspected, so a few days later I was on my way to trade the cars and finish the paperwork and THEY THEN CALL ME BACK AND CHANGE THE PRICE OF THE DEAL BY $6,000!!! The excuse was a BS, "we made a mistake and gave you too good of a price". What is the point of a negotiation if the price i literally signed an agreement on and put a deposit on is not worth anything. I have done hundreds of negotiations in my life, but I have never dealt with a more dishonest institution. I live in the area and in the past purchased 2 cars from Patrick and recommended many friends to do the same. I would now highly recommend against dealing with Patrick. More