Patrick Hyundai

This dealership is the worst, we least a Hyundai from another dealership decided to purchase an extended warranty when we purchased the vehicle after the lease was over, they told us the warranty wasn't another dealership decided to purchase an extended warranty when we purchased the vehicle after the lease was over, they told us the warranty wasn't good it was only good for that dealership so we had to cancel it and buy a more expensive one. We found out later this was not true, then they gave us coupons for an oil change as part of convincing us to purchase the vehicle at their dealership then they say they're under new management and they no longer accept the coupons and we have to pay full price, I would never recommend nor go to this dealership ever again. Stay away they are con artist. Today I talked to the manager there and they said they had no clue what I was talking about with the warranty that the warranty should be good at any dealership so basically the manager of the dealership let us know how we got screwed. More

Great experience. Jonathan was a pleasure to work with. He made sure all of our needs were met and sold us the right car for our family. Jonathan was a pleasure to work with. He made sure all of our needs were met and sold us the right car for our family. More

I called & spoke to Gabby to inquire about a car on the website. They offered to have it waiting for me at front entrance immediately. Showroom was VERY busy when I arrived Client associate (salesman) Tom website. They offered to have it waiting for me at front entrance immediately. Showroom was VERY busy when I arrived Client associate (salesman) Tom Scimeca was waiting to help me immediately. We went for a test drive , The car was exactly as described & just what I was looking for. Tom was great. We negotiated a great price along w/my trade in w/used car Sales mgr.Jose’ & completed everything promptly. I had done my homework on the vehicle in all competing dealerships in market place. Tom & Jose’ were complete professionals & pleasure to do business with. Ketyra handled all the documentation accurately & immediately The entire experience was outstanding. I would recommend them highly . More

I went from leasing to a purchase , very happy with my salesman Manny Diaz. I just purchased the beautiful 2024 Kona and I love everything about my day spent with them at Patrick Hyundai. salesman Manny Diaz. I just purchased the beautiful 2024 Kona and I love everything about my day spent with them at Patrick Hyundai. More

There should be a zero start rating for the service I received.Service agent gave me his business card so I could contact him with any issues with the service I received. My numerous calls went unanswer received.Service agent gave me his business card so I could contact him with any issues with the service I received. My numerous calls went unanswered and there was no voice mail set up to leave a message about how my problem was not fixed. Made numerous calls to the main # and was promised a call back that never came. It took me 4 days to get an appointment set up.My Tuscon has been consuming oil and I'm in the first stage of their prolonged oil consumption test. The oil issue has caused my catalytic to be clogged. Patrick wanted $4000 to replace the catalytic converter even though the problem was caused by the oil consumption issue. More

We have had our 2023 sante fe to the service department 5 times for same issue. Towed in today. Just called and was told it was fixed and reset… find that hard to believe again! Problem happened over 25 times for same issue. Towed in today. Just called and was told it was fixed and reset… find that hard to believe again! Problem happened over 25 times but eventually went into gear. Missed work, missed social gatherings. this is our only vehicle. Now we need to find a ride it Uber out to dealer to pick up car. So frustrating….can’t count on this car. More

What terrible experience. We made an appointment to test drive a specific Genesis GV80 and drove almost 100 miles to Patrick Hyundai. Our salesman was pretty good but the pl We made an appointment to test drive a specific Genesis GV80 and drove almost 100 miles to Patrick Hyundai. Our salesman was pretty good but the place was under construction and mess. We even had to jump in a car and move it out of the way so we could get through the parking lot. The biggest issue was that the car we test drove wasn't prepped. We noticed a horrible moldy odor as soon as we got in the car and there were french fries on the floor. Instead of prepping the car someone put scent blocks under each of the front seats. The salesman committed to getting the vehicle prepped and call us back. Unfortunately, he won't even return our calls. I purchased a BMW from Patrick several years ago and everything was great. This was my first experience with Genesis and is was extremely disappointing. More

Daughter was leasing a 2019 Santa Fe. Lease had come due, and she ended up buying the vehicle. Came by the house, and I was finishing up an oil change, and rotation on the wifes car. I s Lease had come due, and she ended up buying the vehicle. Came by the house, and I was finishing up an oil change, and rotation on the wifes car. I said let me look it over. Said she just had an oil change 2-3 weeks ago at the dealer. Ok, so I open the hood, and the first thing I notice is the coolant resevoir is bone dry. Pull the dipstick, and the oil is coal black, and is shearing on the dipstick. Brake fluid is about 2" low in the master cylinder. Told my daughter all this, and she could not believe it! I told her no more dealer, as long as I can do it. Topped everything off, and has been good. Just changed oil yesterday, rotated tires, of which she will need 2 new tires, because they never rotated them at all, with 41,000 on the odometer. Also, she needs a set of brakes, which I will install myself. That is why the master was so low. After an inspection yesterday, brakes tomorrow! Going to this dealer, and give the service manager a piece of my mind! Told my daughter if you had kept taking that car there, you would NOT have a car in less than a year! I can't believe the neglect on the dealers part!! More

this is the worst dealer i have ever been in my entire life, ii am 47 yo. my car was in their service for 2 months. they are thieves, they told me they changed my brake rotors. i paid 856$ to find out t life, ii am 47 yo. my car was in their service for 2 months. they are thieves, they told me they changed my brake rotors. i paid 856$ to find out that they did not even surface them. liars, thieves do not buy or service your car with this dealer with these people. they also stole the manual and a bottle of cologne from my glove box. I am most likely going to sue this dealer. they never return your call like they say worst customer service ever More