Pat Peck Honda

I'm a disabled Marine vet, which is kinda obvious from the USMC hat I wear and the handicap sticker on my Honda Pilot. The check engine lights came on while wintering here in Biloxi from Ohio. Took it to the USMC hat I wear and the handicap sticker on my Honda Pilot. The check engine lights came on while wintering here in Biloxi from Ohio. Took it to Peck for diagnosis. They charged a $185 diagnostic fee and removed the spark plugs to tell me they are fouled out and need replaced. That and other recommended repairs would have been over $7k, nearly twice the value of the vehicle. I declined. They put the fouled out plugs back in my vehicle and sent me on my way. Had I been the service rep and since plugs were already out, I would have offered a discounted rate to put new plugs back in (which would have been no extra work), thanked the vet for his/her service and made a positive impression. The service rep did neither. While the service delivered was not "bad", they made zero effort to help a military veteran. I'm no worse off having gone there, but I won't go back. More

Excellent service as always! Mrs. Alina Blett listened to what I needed, offered suggestions and followed up to be sure I was happy with the work they did. The work was done in a Mrs. Alina Blett listened to what I needed, offered suggestions and followed up to be sure I was happy with the work they did. The work was done in a timely manner as I was kept up to date when recommendations were made from the mechanics. I feel confident anytime I bring in my car, Mrs. Blett will see that the services needed at that time will be completed with excellence! More

JC. Is a kind,informative salesman with a great sense of humor. You must be very proud to have him on your team. My experience with everyone who helped m Is a kind,informative salesman with a great sense of humor. You must be very proud to have him on your team. My experience with everyone who helped me with my purchase was very positive. I will share my experience with friends and recommend your dealership to friends and family. I hope my experience with service will be as satisfactory as my sales experience. Have a wonderful, blessed day . Thank you, Mary Anne Barkley More

I can't say anything positive about my experiences with the service department. 3 out of 4 visits have been terrible. The service advisors hardly seem to know what's going on and the mechanics aren't thoro the service department. 3 out of 4 visits have been terrible. The service advisors hardly seem to know what's going on and the mechanics aren't thorough. For example, they don't clear the codes out and expect you to get in your car and drive away with warning lights lit up. They do test drives, so why is this still a problem? This is just one instance out of many. They have dropped the ball several different times, it's impossible to list everything. The attitudes are obvious, the employees are just there to collect a paycheck and leave the second the clock strikes 6pm. I never write bad reviews, but it's unavoidable at this point. I won't be back. Do not give them your business unless you want to be highly inconvenienced and waste your money/ time. More

They did what they said in a reasonable amount of time, and.was attentive to my concerns and.was attentive to my concerns More

Great services as always would recommend to anyone that going to this dealership. A+ customer service too going to this dealership. A+ customer service too More

Good service, timely, Very happy that could get an appointment that day. I don’t understand why the battery only lasts 3 1/2 years. However service was good. appointment that day. I don’t understand why the battery only lasts 3 1/2 years. However service was good. More

Excellent service from the beginning to the end! ! Would definitely recommend Pat Peck Honda to friends and family. ! Would definitely recommend Pat Peck Honda to friends and family. More

Excellent service on recall notice. Only complaint was service employee who accepted my crv said 2/3 hrs. I had been told approx 1 hr originally. Thanks to Jason and team for accomplish Only complaint was service employee who accepted my crv said 2/3 hrs. I had been told approx 1 hr originally. Thanks to Jason and team for accomplishing in 59 minutes. More

They diagnosed my issue 3 weeks ago. Still waiting for the part. It's the infotainment computer. It's a brand new car, it would be nice if they felt a little more urgency to fulfill Still waiting for the part. It's the infotainment computer. It's a brand new car, it would be nice if they felt a little more urgency to fulfill full enjoyment of the product. More