Pat Peck Honda

From the general manager, Marvin Bodin to the finance manager, Scot Surla, the customer service is very poor. The general manager not helpful at all. He could care less. To date, he has not owned up to t manager, Scot Surla, the customer service is very poor. The general manager not helpful at all. He could care less. To date, he has not owned up to the many problems that his dealership has caused. Very unprofessional! The salesman that sold the car is no longer at the dealership and the other finance manager whom assisted in the deal is also gone. I will not recommend this dealership to anyone. More

My husband and I came to this location hoping to get a better idea of what type of vehicle we wanted to purchase. Our choice depended on price, trade in value of my old car and monthly payments. We had be better idea of what type of vehicle we wanted to purchase. Our choice depended on price, trade in value of my old car and monthly payments. We had been to Pat Peck Honda a year before and spoke to Lee Morgan, they offered us the highest rate for our trade in we had ever been offered. But purchasing a new car wasn't in our budget at the time. We decided to go by Pat Peck to see again about trading in for a brand new car, we were immediately greeted on the lot by salesman, Carl .K. He asked what we were interested in and after telling him we went inside to discuss prices. We again were offered a very fair trade in value and test drove both the 2013 accord and the 2013 civic. Carl was very friendly, very polite. And since I've been burned before at a dealership I was very cautious and timid about price, monthly payments and any negative equity on my old car. Unlike my bad experience at another dealership, Carl was very understanding about what we could and couldn't afford. And I felt that he didn't try to up the price here and there or try to convince us that we could afford more than what we stated or try to convince us that we needed something we really didn't. We were there for quite sometime (as buying a car can be time consuming) we had our three year old with us and he brought her toys, got us something to drink and popcorn. I was very pleased with the way Carl treated us and how friendly he was and how knowledgeable he was in his department! We will be asking for him when we buy again and definitely recommending him and Pat Peck to our friends!!! Next we headed to the room with the person in finance (I cannot remember his name but he was middle aged, dark hair and had an accent) we sat down to start signing papers and were pleasantly surprised when our monthly payment was $40 less than we thought it would be. He went over all of the extra warranties we could purchase but did not pressure us when we declined. He was also very friendly. We signed our papers, got the keys and drove away in our very first brand new 2013 Honda civic. Very satisfied Pat Peck Honda customers, thanks Carl!!! More

Very nice people, willing to work with you on prices, very helpful and sincere, would buy another car and be back to this dealership because of how nice and sincere Mr. Taylor acted! I had a wonderful ex very helpful and sincere, would buy another car and be back to this dealership because of how nice and sincere Mr. Taylor acted! I had a wonderful experience and will definitely be back in future for other car purchases. More

On October 23, 2012, I traded in my 2008 Nissan Altima for a 2007 Suzuki XL7 SUV at Pat Peck Honda in Gulfport MS, 39503. Upon test driving the car I noticed a check engine light on as well as the servic for a 2007 Suzuki XL7 SUV at Pat Peck Honda in Gulfport MS, 39503. Upon test driving the car I noticed a check engine light on as well as the service tire monitor system light. I asked the sales rep about the lights and he responded by saying all their vehicles are serviced and have to meet an 24point inspection before we can sell them. He also insured us that the lights were coming on for minior issues and that they will fix them. On the same day we purchase the car, they claim that all issues with the vehicle were fix and that we should not have any problems. Sense I originally purchased the Nissan Altima with Pat Peck several years ago and got good service I trusted them and took them on they word. Three days later the check engine light came back on, the stability warning light came on, the traction control light came on, and the ABS light came on as well. I also noticed that a taping sound coming from the engine and the Suzuki was hard to crank back up after refueling. I took the car back to the dealership to see if it can be fix. After all day at the dealership, their service department did not know what the problem was so they sent me to a service center that specialize in imported vehicles. At this time I had the Suzuki only one week and and informed the sales rep. that if the Suzuki cannot be fix I no longer want it and would like to have another vehicle and he agreed. After several attempts the imported service center worked on the car and replaced the purge control valve. Three days later the check engine light came back on as well as all the service lights I mentioned prior. At this point I only had the car two 1/2 weeks. My wife and I brought it to Pat Peck's Honda attention that we belived something is seriously wrong with the Suzuki and that it is a lemon and we would like for them to swap it out for another vehicle. They agreed to do so if we can find a vehicle in the Pat Peck Auto Group for almost the same value. Even the bank that we financed the Suzuki threw said they can do it but it has to go threw the dealership. Five days later we came back to the Pat Peck Honda and they told us that they cannot swap the vehicle out the only way they can take the vehicle back is to retrade it in. Which will increase our payments by a large amount. I even offered to drive the vehicle to the next state over, Louisana, to the closest Suzuki Dealership to have the car properly serviced. Of course it was declined as well. We also spoken to their Finance Mgr, he basically told us we got what we paid for. Even at this point Pat Peck Honda still wants to fix the vehicle after many attempts done to do so already. I only had the vehicle 28 days and I dont see this vehicle going long term with the condition that its in now. At this rate I'm afraid that I will owe money for a car that I can no longer drive. More

Prior to purchasing my 2012 Honda Accord I received a notice telling me if I purchased a Honda CRV I would receive a $1,000 gas card. I did not purchase the CRV but I did purchase a Honda Accord. On t notice telling me if I purchased a Honda CRV I would receive a $1,000 gas card. I did not purchase the CRV but I did purchase a Honda Accord. On the day I was to pick up my new vehicle I received the same notice again but this time it said if I purchased "any new Honda" I would receive a $1,000 gas card. I brought the notice with me when I went to pick up my new Honda but was told this "ad" was not totally truthful. I was told that if I told them beforehand they would have added a $1,000 to the price of the vehicle but since I received a really "good deal" I didn't qualify for the gas card. Needless to say I felt like I had been dealing with a bunch of 'used' car dealers. It has taken me this long to find a way to vent my frustration. I don't think Honda has to use underhanded tactics to sell their vehicles. Thanks for allowing me to 'state' my case. Mary Donlin More

This was my third Honda purchased from Pat Peck. I Purchased "Honda Care" on my 2012 Accord. Had vehicle serviced in Aug, Cathy Soland was extremely rude because I did not "tell" her I had Honda Care. Purchased "Honda Care" on my 2012 Accord. Had vehicle serviced in Aug, Cathy Soland was extremely rude because I did not "tell" her I had Honda Care....yet, it was on their computer. Why should I the customer tell her beforehand? I felt like she was going to short change me on service because I had Honda Care (I had similar problems with my other two Hondas when I presented coupons after having my vehicle serviced.) Why do they have this attitude? Makes me very leary dealing with them My husband purchased a Toyota Tundra in 2011 and has been treated with the utmost respect. (He did not purchase this vehicle from the dealer that is doing his service....and at this time it is 'free'. I had to pay to be treated badly. Mary Donlin More

I came in Monday aftertoon and talked to Lee Morgan about a vehicle that was taken in Saturday. Vehicle still needed to be cleaned and wasn't on the lot yet so I couldn't test drive. Told him I was bringin a vehicle that was taken in Saturday. Vehicle still needed to be cleaned and wasn't on the lot yet so I couldn't test drive. Told him I was bringing my wife in to look and test drive then vehicle was sold that night and he did not bother to call me and tell me. I showed up Tuesday around 2, after I took the afternoon off, with my wife and 2 little ones. He came out told me the vehicle was sold then pawned us off on another salesman who was not interested in helping us at all. I will never go back to this dealership again and will not recommend them to anyone looking for a car. The day before all they talked about was trying to earn my business, well thats not how you do it. This is by far the worst experience I have ever had at a dealer, and it could have all been avoided with a simple phone call. More