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Pat Peck Honda

Gulfport, MS

4.7
598 Reviews

11151 Highway 49

Gulfport, MS

39503

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Showing 598 reviews

July 21, 2024

Emani provided excellent customer service and information from the mechanics. I will request this specific technician on subsequent visits. More

by Rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emani
Jul 22, 2024 -

Pat Peck Honda responded

Hi Rod, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 21, 2024

Always a two hour wait for an oil change even with an appointment. My attendant was very helpful and patient with me. More

by kymyona.walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emani, Lee Morgan, Dexter Hooks, Chris Forbes, Melissa Mott, Shane Beardsly
Sep 06, 2024 -

Pat Peck Honda responded

I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Shane Beardsly General Manager sbeardsly@patpeck.com

July 20, 2024

Very professional, not pushy, snacks, water and even coffee provided. Comfortable, plentiful seating provided. Well organized. Only negative was the amount of time I waited for a scheduled oil change. T More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared K, Joe J, Rueben B
Jul 20, 2024 -

Pat Peck Honda responded

Hello Mike, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 18, 2024

The young lady that meet me and took car of me and my Pilot did a wonderful job! They had my oil change and rotating of my tire in no time! I rate her an A++ More

by jebooth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Do not remember
Jul 18, 2024 -

Pat Peck Honda responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 14, 2024

Service Manager, Tammie Spears, is the most friendly and professional service manager I have ever had the pleasure meet. More

by 2ToFly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammie Spears
Jul 15, 2024 -

Pat Peck Honda responded

Hello, we're happy you found Tammie to be so supportive during your experience here at Pat Peck Honda. We do hope we can be of assistance in the future. Take care!

July 13, 2024

Very professional and was so great at keeping me updated on my vehicle’s repairs. More

by lawola53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Beardsly
Jul 14, 2024 -

Pat Peck Honda responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 12, 2024

Katrina was very helpful It would have been nice to know what was missing like a spare tire and jack, screws for the license plate but I realize it’s not sales person job to point out deficiencies More

by htebbe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katrina
Jul 14, 2024 -

Pat Peck Honda responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 11, 2024

Well first of all, they said 255. 00 dollars to put my starter in my car. When I picked it up 495.00 dollars. 39.00 for shop expense . How are you going to fix a vehicle without being More

by sweettkent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember there names
Jul 19, 2024 -

Pat Peck Honda responded

sweettkent, We sincerely apologize for the unexpected increase in the cost of your starter replacement and for the inconvenience this caused. We understand your frustration and disappointment. Our goal is to provide transparent pricing and excellent customer service. It appears we fell short in this instance. To better understand what happened and how we can improve, please contact me at sbeardsly@patpeck.com. If you would like to discuss this matter further and find a resolution that meets your expectations. Thank you for bringing this to our attention. Shane Beardsly General Manager sbeardsly@patpeck.com

July 08, 2024

This place is like no other dealership. Quick and easy. I just can’t believe how crappy services have gotten at other places. This place is ran well and I give all the praises to the manage More

by macywasilenko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thin blonde woman at the service desk.
Jul 10, 2024 -

Pat Peck Honda responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 05, 2024

They have a pleasant staff, but they have a mediocre customer “lounge” (preciously, it was tucked near the service area. Now it is in the showroom). Easy to schedule an appointment . More

by katlad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Beardsly
Jul 07, 2024 -

Pat Peck Honda responded

Hi Katlad, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

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