Pat O'Brien Chevrolet West - Service Center

Excellent service department Took car in for service and had ordered new mats through parts department. Service installed new mats and added parts cost in with service bill. Ex Took car in for service and had ordered new mats through parts department. Service installed new mats and added parts cost in with service bill. Explained what techs found and what we ned to look for in future visits as far as service. More

Brake repair Dependable service staff, job is completed close to the time estimated. Takes the time to make sure that all your questions are answered and you leave Dependable service staff, job is completed close to the time estimated. Takes the time to make sure that all your questions are answered and you leave satisfied. More

Infoentertainment screen A few days before our planned vacation, our information screen for radio, temperature, backup viewing, etc. went completely black. We got an appointme A few days before our planned vacation, our information screen for radio, temperature, backup viewing, etc. went completely black. We got an appointment for the very next day at which time the problem was fixed and the car thoroughly checked for any additional problems. Our service man continually updated us on what was being done and looked after our comfort needs. D.B. More

Prompt service with a smile and personal touch From the initial experience of purchasing my new Malibu to every follow up service update to even replacing my keys due to my swimming with them in my From the initial experience of purchasing my new Malibu to every follow up service update to even replacing my keys due to my swimming with them in my pocket the personnel at this dealership is top notch. More

No Title Service was performed as requested, completed in the time frame quoted by the service rep and the coffee in the waiting room wasn't bad. Service was performed as requested, completed in the time frame quoted by the service rep and the coffee in the waiting room wasn't bad. More

Serve Service Everything was done professionally and I will be coming back for all services. It was done in a very timely manner. The vehicle was cleaned nicely Everything was done professionally and I will be coming back for all services. It was done in a very timely manner. The vehicle was cleaned nicely More

Outstanding Service from Pat O'Brien Chevrolet in Westlake From the day we leased our 2015 Chevrolet Cruze, we have been exceptionally happy with the professionalism, courtesy, kindness and exceptional service From the day we leased our 2015 Chevrolet Cruze, we have been exceptionally happy with the professionalism, courtesy, kindness and exceptional service we have received. This includes when we call to make an appointment, to the Service Reps. we encounter on day of service, to every single person who works there, offering us coffee, water while we wait, asking if we are comfortable or need anything it is exceptional. Even Salesmen who we are not working with stop to say hello and ask if we need anything. I have never in my life experienced such a high quality company, ever, in any facet of life and in any type of business or industry. Our lease is nearly up and we will go no further than Pat O'Brien Chevrolet in Westlake, Ohio. Yes, we have told many friends and colleagues to take their business there because no way anyone cares more about their customers. Thank you all for everything. We look forward to years of continued patronage. More

Excellent experience I'm always extremely pleased with the considerate help from Don Dillenbeck. He goes out of his way to make my experience at the dealership pleasant. I'm always extremely pleased with the considerate help from Don Dillenbeck. He goes out of his way to make my experience at the dealership pleasant. More

service- oil change Pat O'Brien sent a reminder the day before. When I got there, they looked up the history of my car to see if there were any recals ( there were none). Pat O'Brien sent a reminder the day before. When I got there, they looked up the history of my car to see if there were any recals ( there were none). It's good to know I don't have to be the one telling the dealer about a recall like i did with another luxury dealership that will go unnamed. Waiting room was well-maintained and EVERYONE was friendly. Service was fast and they even washed the car for me! Thanks! More

Pat O'Brien Chevrolet I have been a customer of them since 2010. The service department staff is very friendly and attentive to your needs! I would never want to take my I have been a customer of them since 2010. The service department staff is very friendly and attentive to your needs! I would never want to take my vehicle to any other place or dealership! More