Pat O'Brien Chevrolet West - Service Center

Service I took my car in for an oil change dropping it off the night before the service was scheduled. Brian was getting ready to leave for the day but took t I took my car in for an oil change dropping it off the night before the service was scheduled. Brian was getting ready to leave for the day but took the time to check me in. Love Brian he is great! More

Had car fixed for last time I like how professional everyone is there.Brian is always knowledgeable and keeps me updated when my car is in for service. I will eventually trade my I like how professional everyone is there.Brian is always knowledgeable and keeps me updated when my car is in for service. I will eventually trade my car in and get a new/used car from them. More

Excellent service Brian always does a fabulous job. I have been a customer for many years. Thanks for the great work. The shuttle service has been wonderful as well. Brian always does a fabulous job. I have been a customer for many years. Thanks for the great work. The shuttle service has been wonderful as well. More

Attention to detail Always a positive experience. Easy access is a plus. Convenient to my location. Personal assistance as always. I plan on staying with Pat O’Briens Always a positive experience. Easy access is a plus. Convenient to my location. Personal assistance as always. I plan on staying with Pat O’Briens More

They take service to the next level! If you have to take your car in, this is the place to go. They are very customer friendly, the waiting area is comfortable, coffee and water and a la If you have to take your car in, this is the place to go. They are very customer friendly, the waiting area is comfortable, coffee and water and a large screen TV to keep you happy while you wait. More

No Customer Service! Always a bad experience here. We bought one car here, and they made a mistake on the financing and we had to come back. Total inconvenience. I swore w Always a bad experience here. We bought one car here, and they made a mistake on the financing and we had to come back. Total inconvenience. I swore we would never buy another car from Pat O’Brien Westlake. We gave them another chance on a second car, again more mistakes. There will be no third time. We were there recently for a recall item and figured we’d get an oil change while we were there. It took them 30 minutes just to check us in! Some employees were standing around doing nothing! The employees are so RUDE there! The cashier from Avon Lake with the crew cut didn’t even say thank you! She must not realize that WE are her paycheck! They completely LACK customer service! They have done away with complimentary car washes (unless your car is being serviced) and wouldn’t even accept a Chevy Dealership $5 coupon on an oil change! Our daughter got an email saying her car needed service. My husband called about it. They put him through to a voicemail. No one had the courtesy to even return his call. No customer service. At all! I hope I don’t get any more recalls! If we do, we will definitely go to another dealership! More

Duplicate I already sent in a review which was excellent. I sent it in about 2 weeks ago. Melissa Burgess is the rep who helped me and you are lucky to have I already sent in a review which was excellent. I sent it in about 2 weeks ago. Melissa Burgess is the rep who helped me and you are lucky to have her on your team. More

Had oilchange and tire rotation I have used this dealership for the past 7 years. Never had a bad experience, sales and service are the best. I will be back again. I have used this dealership for the past 7 years. Never had a bad experience, sales and service are the best. I will be back again. More

Damaged battery The battery tray and terminal was damaged by leaking corrosion and needed to be replaced. The tray was ordered and a new battery and terminal was inst The battery tray and terminal was damaged by leaking corrosion and needed to be replaced. The tray was ordered and a new battery and terminal was installed the following day. More

Great customer service I cannot express how much I appreciate the great customer service at Pat O’Brien Chevrolet. William, our CSR, was very personable and knowedgable. Tha I cannot express how much I appreciate the great customer service at Pat O’Brien Chevrolet. William, our CSR, was very personable and knowedgable. Thanks. More