Pat O'Brien Chevrolet West

Misleading We were purchasing a car for our son and over the phone, the salesperson (Sam) said they would match the price of the car we had seen at another deale We were purchasing a car for our son and over the phone, the salesperson (Sam) said they would match the price of the car we had seen at another dealership. I was sitting next to my husband listening to the phone conversation. Later, when speaking with the Manager, Tony, he informed us that Sam reported that he did not say this. He had reported that their dealership was worth the difference in price. Tony did offer my son free oil changes for a year. When we reminded Sam about this when we went in to purchase the vehicle, he said he would speak with Tony about the offer he made on oil changes. He also did some quick talking about how it would be a complimentary oil change one time. Regardless, he never said another word about it. At that point, we were just done. Although we purchased a used vehicle from this dealership, we would hope not to do so again, nor would we recommend this dealership. Kamal could not have been nicer. More

Damaged battery The battery tray and terminal was damaged by leaking corrosion and needed to be replaced. The tray was ordered and a new battery and terminal was inst The battery tray and terminal was damaged by leaking corrosion and needed to be replaced. The tray was ordered and a new battery and terminal was installed the following day. More

Great business services Rob and Jason Took their time and put one great deal together for me then Kalmal got me a great rate I recommend to all Thanks Ed Rob and Jason Took their time and put one great deal together for me then Kalmal got me a great rate I recommend to all Thanks Ed More

Buying a new car Alexis Durdil was the sales person I worked within purchasing my new Cruze LT. she was just wonderful in helping me find the car that I wanted with a Alexis Durdil was the sales person I worked within purchasing my new Cruze LT. she was just wonderful in helping me find the car that I wanted with a sunroof. It was a very pleasant experience and I would definitely recommend her to all my family and friends. Pat O’Brien has a huge inventory of cars available and they had exactly the car that I wanted with all the features available. More

Great customer service I cannot express how much I appreciate the great customer service at Pat O’Brien Chevrolet. William, our CSR, was very personable and knowedgable. Tha I cannot express how much I appreciate the great customer service at Pat O’Brien Chevrolet. William, our CSR, was very personable and knowedgable. Thanks. More

Service visit. There was some confusion when I made an appointment as I thought I was speaking with the Westlake dealership but apparently had been connected to the There was some confusion when I made an appointment as I thought I was speaking with the Westlake dealership but apparently had been connected to the Willoughby dealer. When I arrived at Westlake they couldn't find my appointment and then we figured out what had happened. They were very accommodating and took my car in right away. I had a nail on the inside wall of one of my Michelin tires on my new Equinox and needed a new tire that day. They got me new tire and also did a complimentary oil change that I had not been scheduled for. They even washed my car for me. Excellent service. More

Service - check engine light The service manager and mechanic Kevin, were very nice, informative and professional. The service manager greeted me immediately, did his inspection The service manager and mechanic Kevin, were very nice, informative and professional. The service manager greeted me immediately, did his inspection and processed paperwork in a timely fashion. The mechanic came into the waiting area and explained the work he had completed. More

Best Car Buying Experience Ever I had the best experience ever. Sales manager made a customized video of the car I was interested in and posted it on YouTube. Super friendly and know I had the best experience ever. Sales manager made a customized video of the car I was interested in and posted it on YouTube. Super friendly and knowledgeable staff. Good up front pricing. Personalized service. Everyone was super professional and helpful. More

My experience Everyone was very nice. The service manager was extremely nice however I do not remember his name. I was very pleased with the whole experience. Everyone was very nice. The service manager was extremely nice however I do not remember his name. I was very pleased with the whole experience. More

Great Thank you ryan you went over and above to get my truck fixed. Melissa in service is a sweetheart she undestood my problem and did want she could to he Thank you ryan you went over and above to get my truck fixed. Melissa in service is a sweetheart she undestood my problem and did want she could to help. The service manager was also great in resarching the problem with chevy. All and all everything is good. I would highly recommend obrien in westlake. Again thanks again. More