Pat Milliken Ford - Service Center

My vehicle was pick up at 10 am and returned all fix at about 12:20 noon.I love this I didn't have to wait in the waiting room. The pick up person was very nice and the returned person was nice also. about 12:20 noon.I love this I didn't have to wait in the waiting room. The pick up person was very nice and the returned person was nice also. More

My boyfriend called and made an appointment to bring my truck in to have new tires put on. He told them he wanted a specific brand etc. Whoever he spoke with said o.k.. My boyfriend arrived early to the truck in to have new tires put on. He told them he wanted a specific brand etc. Whoever he spoke with said o.k.. My boyfriend arrived early to the dealership to find out the Did NOT have that specific tire there.!!! So he basically got up early, to arrive there early for NOTHING. I really feel like this is one of those deals where they just figure once you're inside the door, and you made the trip anyways, they're going to be able to sell you something. That's a really sad statement, but unfortunately I feel like that happens a lot nowadays. That does not make for happy customers, it makes for very angry and frustrated ones. It also makes it very likely that those customers won't be bringing their business back there. I just wanted to put this out there to let other people know. Just be aware of what you're told over the phone it's not always the truth! 😔 More

Great service department Juliet is the best worked in my time frame and kept me updated time frame and kept me updated More

I came in to the dealership to get my transmission fixed. While it says on the internet that it still should be under extended warranty, the dealership denied that and said that it is not covered. I definite While it says on the internet that it still should be under extended warranty, the dealership denied that and said that it is not covered. I definitely would never ever buy, lease any Ford Vehicle from now on. I am a Teacher and this transmission problem is way over my Head if I wanna get it fixed out of my pocket. Definitely disappointed by the dealership and by Ford explorer. More

Great service and very fast. My service advisor was very knowledgeable and had me in and out in no time. My service advisor was very knowledgeable and had me in and out in no time. More

I was happy with the service, and I was told it would take two days but actually, it only took four hours take two days but actually, it only took four hours More

Quick but very thorough and very very nice people ! I have bought more new vehicles then the average person and at all other dealerships 3 off the top of my head ..all till Pat Milliken made me regret I have bought more new vehicles then the average person and at all other dealerships 3 off the top of my head ..all till Pat Milliken made me regret going to the dealer even with warranty! Now because of my last two vehicles I have a all new respect for dealers Pat Milliken most of my experience is from service....and that is where you easily can loose a customer! Spending in my case in 2012 a vehicle that was just under 64000.thousand dollars you never want to hear ( Well that's all we can do ) this dealer has not only never said that but fixed it every time and a few times they have said it will be a few days take this vehicle and go home and we will contact you ......Mr.Godfrey and Mr.Lyons and all the write up crew outstanding....I tell everyone and I have a friend that is (retired now ) service Manger that that was nice but Pat Milliken goes way past the just what tge book says ..... More

Spent 3 days waiting for service, after waiting 3+ weeks for an apt. In the end, nothing was found wrong of the 2 issues raised. However, the rear seat motor now works? I guess it was a miracle, as the sea for an apt. In the end, nothing was found wrong of the 2 issues raised. However, the rear seat motor now works? I guess it was a miracle, as the seat did not work when I brought it in. I was happy to get the car back after 3 days of "weak" communication. I was promised a car drop off, but that too never happened. Asst. Service Manager, Drew, was sympatric, and offered to look at the car later, if I could bring it back in. but I was again disappointed waiting 3 days for someone to get to my car, and I did not want to tie up any additional time unless a problem reappeared. More

First time using the pick up truck at my house for oil change. They were timely and informative. I loved it and will use it in the future. change. They were timely and informative. I loved it and will use it in the future. More

w e n t t o g e t m y c a r fixed More