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106 Reviews of Pat Milliken Ford - Service Center
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December 11, 2024
Took vehicle in for warranty work and oil change. Warranty work seemed to be completed correctly. For the oil change a bolt and nut didn’t get put back on an oil filter access cover and lug nuts we Warranty work seemed to be completed correctly. For the oil change a bolt and nut didn’t get put back on an oil filter access cover and lug nuts were never tightened down and one lug nut fell off and almost lost two others, all 24 lug nuts were loose. Service manager got me new lug nuts and the other bolt and nut that was lost, so they resolved the issue. I’ve been dealing with Pat Milliken’s service department for 9 years and I will not any more. EVERY TIME I take my vehicle it’s damaged in some way or poor work that I correct because why would I think the people that did the poor work the first time would do better the second time. Damage includes chipped paint, scratches on the interior, work not done when problem was very obvious. Some service writers are programmed to say NO regardless. The collision department isn’t much better. I’m had poor work done there every time I’ve been there, but that poor work doesn’t show up until later. Things like windows leak after reinstalled, plastic parts with die flashing on it painted over instead of removing before painting. Great Sales Department but Service and Collision SUCK! More
by Jef
Employees Worked With
October 12, 2024
Great service, friendly and fast it’s always a pleasure to bring my car there thank you again for the great service to bring my car there thank you again for the great service More
by mwilliams
Employees Worked With
October 09, 2024
Their very professional and do an absolutely fantastic job. I will be using them for my future visits. job. I will be using them for my future visits. More
by Kimfaye63
September 25, 2024
This is the first dealership that I have made an appointment for service to be told by 2 employees that the appointment only puts me in line to have the car looked at and that might take 1 or 2 or 3 appointment for service to be told by 2 employees that the appointment only puts me in line to have the car looked at and that might take 1 or 2 or 3 days depending on the backlog of service work they have. Poor customer service huh,,,,,, poor scheduling huh,,,,I called a few more dealerships in area and was told vehicle would be looked day of appointment. Must be hard to be a service advisor to disappoint your customers like this. Would like to have service manager call me to explain customer service and overbooking. I bet after making an appointment for his doctor he would no want to wait a couple days in the office till the doctor had time for him. Never tell a customer an excuse, your problem should not be thiers. More
by John s
September 18, 2024
I have been coming here since Brian Holiday moved locations and have had nothing less than exceptional service. Everyone from Brian and Mike to Daryl in the service department are so welcoming and ma locations and have had nothing less than exceptional service. Everyone from Brian and Mike to Daryl in the service department are so welcoming and make sure each time is better than the last. More
by Alexa
September 13, 2024
Juliet was awesome. I was Informed through the Entire Process and it was so easy to Use my Ford Pass points I was Informed through the Entire Process and it was so easy to Use my Ford Pass points More
by VRV
Employees Worked With
August 09, 2024
Pat Milliken Ford is the best dealership. I’ve been leasing my vehicles from them for 16 years and will continue to do so. They always go above and beyond and never disappoint. I’ve been leasing my vehicles from them for 16 years and will continue to do so. They always go above and beyond and never disappoint. More
by Dawn
