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Pat Milliken Ford - Service Center

Redford, MI

4.4
112 Reviews

112 Reviews of Pat Milliken Ford - Service Center

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July 14, 2025

They charged an outrageous price to fix my wipers, but I kinda got roped into it because they broke my windshield while diagnosing the issue. So, I had to leave it overnight for them to replace the windshi More

by sbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daryl Blannon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2025 -

Pat Milliken Ford responded

Thank you for taking the time to share your experience. We’re sorry to hear that your visit didn’t meet expectations. While we did provide a loaner vehicle and applied a labor discount during your service, it’s clear you left feeling dissatisfied — especially regarding the condition of the vehicle upon return. That’s not the level of quality or attention to detail we strive for, and we apologize for any inconvenience that caused. We appreciate you acknowledging our advisor’s professionalism, and we’ll be using your feedback to help ensure a cleaner, more polished experience for future visits.

June 19, 2025

No nonsense buying my used certified car from them. And good experience with my first service appointment. They even took me to work and picked me up! More

by Qnetso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Vermette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Garner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Pat Milliken Ford responded

Thanks for sharing your kind words about both our sales and service departments! We appreciate your business and look forward to working with you again!

May 22, 2025

Fantastic smile to greet you at the door and quick to help. Very attentive and a good listener. Highly recommended! More

by Brent Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Anderle
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Pat Milliken Ford responded

Thanks Brent! We appreciate your kind words about Samantha Anderle!

May 19, 2025

It's very convenient that the dealer comes out to due simple recalls and maintains vehicles at your home now. No more blocking out a day or two to get something done on a vehicle. More

by Bluegztimmyaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daryl Blannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Pat Milliken Ford responded

Thanks for sharing your thoughts on our Mobile Service option. We greatly appreciate your business and your kind words!

May 13, 2025

Tim was the best, he helped in every way he could I most definitely give him 5 stars More

by lovealwys89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Pat Milliken Ford responded

We are very happy to hear about your 5-star experience with Tim Shea! Thank you for your kind words!

March 21, 2025

Great friendly service. Quality work done. Especially like the pick up and delivery service option. I will definitely return for my future services. More

by droman1244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daryl Blannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Pat Milliken Ford responded

Thank you for sharing your experience with us! We are happy to hear that our Pick-Up and Delivery service worked great for you. We look forward to working with you again in the future!

December 11, 2024

Took vehicle in for warranty work and oil change. Warranty work seemed to be completed correctly. For the oil change a bolt and nut didn’t get put back on an oil filter access cover and lug nuts we More

by Jef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wes Ellis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Pat Milliken Ford responded

Jef, we are truly sorry that this happened to you. This is not an issue that we take lightly and the proper steps have been taken to ensure that this doesn’t happen again in the future. If there is anything else that you need please reach back out to our Service Manager, Wes Ellis at (313) 387-7362

November 19, 2024

Great customer service! Vehicle service was great and they took great care of the customer More

by KINGPEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ANGELICA MOTA JAMES
Nov 19, 2024 -

KINGPEN responded

Angelica and the Team provided great Customer and Car Service. I have always been provided great care at PM Ford.

October 12, 2024

Great service, friendly and fast it’s always a pleasure to bring my car there thank you again for the great service More

by mwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juliet Guertin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Pat Milliken Ford responded

Thank you for your kind words about our service department! We appreciate your business and you taking the time to share your experience with Pat Milliken Ford!

October 09, 2024

Their very professional and do an absolutely fantastic job. I will be using them for my future visits. More

by Kimfaye63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Polczynski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lorie Gardner
Oct 10, 2024 -

Pat Milliken Ford responded

Thanks for sharing your kind words about your experience with us. We look forward to working with you again!

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