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Pat Milliken Ford

Redford, MI

4.9
1,269 Reviews
Pat Milliken Ford has been family owned and operated since 1959. We are proud to be one of the largest Ford dealers in the nation, which means you will always find a huge selection of new and pre-owned vehicles on our lot. But more importantly, we know that customer satisfaction is the key to our success. Pat Milliken Ford has been awarded the President's Award for excellence in customer satisfaction by Ford Motor Company for the last 27 years in a row! We are the only dealer in the State of Michigan to achieve this designation and we are proud of our entire sales and service team for their efforts.
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9600 Telegraph Rd

Redford, MI

48239

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Showing 1,269 reviews

October 01, 2024

Tim is amazing, he was very helpful first and foremost. He took the time to listen to my needs and provided expert advice without any pressure. His extensive knowledge of the vehicles made it easy for me t More

by KM22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Pat Milliken Ford responded

Thanks you for this wonderful review about your experience with Tim Shea! We appreciate your taking the time to share your kind words.

October 01, 2024

Great dealership with great salesman! We are always well taken care of. Highly recommend the Pat Miliken dealership and Brian Holliday! More

by rissa.anne1991
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Holiday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Pat Milliken Ford responded

Thank you so much! We appreciate your kind words and recommendation!

October 01, 2024

Tim Shae was great he knows his profession very well very informative, Quick, all around great salesman and he got me into the car that I wanted. He's a great asset to have on your team. More

by MARK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Pat Milliken Ford responded

Thanks Mark! We are very happy to hear that you had such a wonderful experience with Tim Shea!

September 27, 2024

Mark Hollar was great to work with, there was zero pressure and I drove there to purchase a certified blue used 2021 F150 from Mercer, Pa. Before I made the drive Mark answered every question I had ab More

by Ckraus459
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Hollars
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Pat Milliken Ford responded

Thanks for trusting us to make the trip up from Pennsylvania! We appreciate the opportunity to earn your business and this glowing review of Mark Hollars and Pat Milliken Ford! Enjoy your new F-150!

September 26, 2024

Tim Shea provided exceptional service during a challenging time for me. After recently being discharged from bankruptcy, I was worried about my ability to get a new vehicle. Initially, I wanted to More

by Nylahomar1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Pat Milliken Ford responded

Thanks so much for this wonderful review of your experience with Tim Shea! We appreciate the opportunity to assist you and look forward to working with you again.

September 26, 2024

Tim Shae was quick very informative and he got the job done! I told him what I wanted and that’s what I got! The best dealership I’ve ever been too More

by Saadiatrammell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Pat Milliken Ford responded

Thanks for this great review of Tim Shea!

September 25, 2024

This is the first dealership that I have made an appointment for service to be told by 2 employees that the appointment only puts me in line to have the car looked at and that might take 1 or 2 or 3 More

by John s
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Pat Lyons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Polczynski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Pat Milliken Ford responded

John, we understand that your experience did not meet your expectations and we apologize for that. While our scheduling process is intended to allow a technician to look at a vehicle the day it comes in, occasionally factors arise that cause delays in this process. When that does happen we do our best to be transparent with the customer as to what is causing the delay and what the expected timeline will be. In your case it certainly sounds like this could have been communicated better. Please call our service manager, Wes Ellis at 313-387-7362 and we can discuss this further.

Sep 30, 2024 -

John s responded

I waited for a month for that appointment how many non appointments were squeezed in . You need to figure out a better way to manage your work so you can meet customer expectations.

September 20, 2024

I had a great experience at the four Car Lot Tim say made my day. I am so grateful for him. Where is can express if you looking for a car or truck make sure to get in contact with Ford dealership on telegrap More

by Martez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim shea
Sep 23, 2024 -

Pat Milliken Ford responded

Thanks for giving us the opportunity to earn your business and thanks for your kind words about your experience with Tim Shea!

September 18, 2024

I've purchased my last three leases from Pat Milliken Ford. Robb Roberts is a top tier automotive consultant. His knowledge and experience in cars and what the best fit for his customers is impressive. More

by Todd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robb Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Pat Milliken Ford responded

Thanks for your continued loyalty and trust in both Robb Roberts and Pat Milliken Ford! We appreciate your kind words and are glad to here you're enjoying your hybrid F-150! We look forward to working with you for many years to come.

September 18, 2024

A very clean and friendly atmosphere. The employees all appear to enjoy helping the customers. The dealership maintains a very extensive inventory of new and used vehicles. More

by rriddell9356
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Holiday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Pat Milliken Ford responded

Thank you for sharing your experience with Pat Milliken Ford!

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