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Pat Milliken Ford
Redford, MI
1,275 Reviews
Pat Milliken Ford has been family owned and operated since 1959. We are proud to be one of the largest Ford dealers in the nation, which means you will always find a huge selection of new and pre-owned vehicles on our lot. But more importantly, we know that customer satisfaction is the key to our success. Pat Milliken Ford has been awarded the President's Award for excellence in customer satisfaction by Ford Motor Company for the last 27 years in a row! We are the only dealer in the State of Michigan to achieve this designation and we are proud of our entire sales and service team for their efforts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,275 reviews
February 28, 2024
My vehicle was pick up at 10 am and returned all fix at about 12:20 noon.I love this I didn't have to wait in the waiting room. The pick up person was very nice and the returned person was nice also. about 12:20 noon.I love this I didn't have to wait in the waiting room. The pick up person was very nice and the returned person was nice also. More
by lorrainechap
February 26, 2024
Update: I had to contact an attorney today since it’s been 4 months and we still can’t register the truck because Pat Milikin Ford has not submitted the paperwork to the state. They have refused to exten been 4 months and we still can’t register the truck because Pat Milikin Ford has not submitted the paperwork to the state. They have refused to extend the temporary tags, stated that I signed a paper stating that they wouldn’t have to give an extension or additional temporary tag, conveniently that paper is no where in my paperwork. This truck has been sitting since December of last year costing me over $1000 per month. Whose fault is it?? Mine according to them. Unbelievable!!! Our original salesman Mark Hollars does nothing but put ALL the blame on me and the sales manager Kevin is completely useless. 1. Rude salesman 2. Don’t complain about working 55hrs a week most especially to someone who works 90+ hours a week. 3. Truck broke down exactly 2 hours after purchase. Zero help from dealer sense they are closed all weekend long. 4. We fixed the truck on our own dime (starter). 5. The truck is broke down again, this time with turbo issues. It’s truly hard to fathom that this is the best dealership in MI. If I wasn’t in such a dire situation I would have left within the first 2 minutes of dealing with that salesman. I called today to talk to someone about this situation and I sat on hold forever just to be sent to a voicemail. I’ve purchased some 20 vehicles in the past 1 1/2 years and this is hands down the worst experience in ALL of my 35 years of buying vehicles. I would stay away from this dealership at all costs. There are amazing dealerships out there that can ship vehicles for cheap. More
by anjelica.crites
Employees Worked With
February 23, 2024
James Dillion my sales person really listened to me and found the 2023 F 150 that I had my mind set on I'm am very pleased with Pat Milliken dealership. found the 2023 F 150 that I had my mind set on I'm am very pleased with Pat Milliken dealership. More
by Douglas
February 23, 2024
Mark is a great dude who hooked me up super quick and answered all my questions and then some! answered all my questions and then some! More
by adamtpoll
February 22, 2024
Friendly, caring, understanding . Willing to work with all your interests. No pressuring from the dealer Willing to work with all your interests. No pressuring from the dealer More
by Kandy
Employees Worked With
February 20, 2024
My relationship with Joe Balhorn is outstanding, I like the dealership but Joe is what keeps me coming back. Joe is thorough, has answers to the many questions I have and they have varied from lease to le the dealership but Joe is what keeps me coming back. Joe is thorough, has answers to the many questions I have and they have varied from lease to lease. I always feel, after getting a new vehicle, that Joe always has my best interest at heart, and in this day and age, where most service industries are crap, Joe is a breath of fresh air. Keep up the great work, Joe. Your a credit Pat Milliken Ford. Looking forward to doing business with you in two years when my current lease is up. Thanks Sincerely, Chris M More
by cmcclain55
Employees Worked With
February 16, 2024
Great service department Juliet is the best worked in my time frame and kept me updated time frame and kept me updated More
by Nancy
Employees Worked With
February 16, 2024
Pat Milliken Ford has always taken care of me and my family. They are always trying to do their best for us and I really appreciate that! family. They are always trying to do their best for us and I really appreciate that! More
by mitc2795
February 16, 2024
My boyfriend called and made an appointment to bring my truck in to have new tires put on. He told them he wanted a specific brand etc. Whoever he spoke with said o.k.. My boyfriend arrived early to the truck in to have new tires put on. He told them he wanted a specific brand etc. Whoever he spoke with said o.k.. My boyfriend arrived early to the dealership to find out the Did NOT have that specific tire there.!!! So he basically got up early, to arrive there early for NOTHING. I really feel like this is one of those deals where they just figure once you're inside the door, and you made the trip anyways, they're going to be able to sell you something. That's a really sad statement, but unfortunately I feel like that happens a lot nowadays. That does not make for happy customers, it makes for very angry and frustrated ones. It also makes it very likely that those customers won't be bringing their business back there. I just wanted to put this out there to let other people know. Just be aware of what you're told over the phone it's not always the truth! 😔 More
by annettemcqueen23@gmail.com
Employees Worked With
Don't know
