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Pat Milliken Ford
Redford, MI
1,291 Reviews
Pat Milliken Ford has been family owned and operated since 1959. We are proud to be one of the largest Ford dealers in the nation, which means you will always find a huge selection of new and pre-owned vehicles on our lot. But more importantly, we know that customer satisfaction is the key to our success. Pat Milliken Ford has been awarded the President's Award for excellence in customer satisfaction by Ford Motor Company for the last 27 years in a row! We are the only dealer in the State of Michigan to achieve this designation and we are proud of our entire sales and service team for their efforts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,291 reviews
August 29, 2016
I do not recommend Milliken collision center. I leased my fusion from Pat Milliken Last February with a few hiccups but got a great deal on my lease....my review is specifically of the Collision I leased my fusion from Pat Milliken Last February with a few hiccups but got a great deal on my lease....my review is specifically of the Collision Center: My car was recently stolen end of July and was found a day later with quite a bit of damage (stolen for the wheels/tires, did about $9700 worth of damage). After looking at reviews online and calling a few places I decided to take it to Pat Milliken collision shop thinking they would take care of me. Especially since I leased my first new car from there this year. After 31 days of having my car and my insurance cutting them a check for almost TEN THOUSAND DOLLARS, you think they would have had time to run it through a car wash, or at least vacuum out all the glass from the theft? Think again!! I just picked it up on Friday August the 26th expecting it to look brand new and clean since they had it for 4 weeks but was let down. When I went to pick up car up the collision manager was walking me to my car and states "just so you know, we don't detail or clean cars, we are only obligated to fix the cars". After getting the keys and leaving for an already planned vacation that day I find there are still pretty large broken SHARDS OF GLASS on both of the floor mats, and small pieces on the seat... that and they didn't even take the car through a car wash! I gave 2/5 stars because at least the car drives like new and from afar looks new again, I guess. I am extremely disappointed and would not recommend Milliken to any family or friends. I don't even feel comfortable taking my car in for an oil change at this point. If they think it's OK to leave large shards of glass in a customer’s what else will they skip?? I moved to Redford two years ago and wanted to support a local business but I am starting to regret giving them any of my business, and will not recommend this dealership to any friends or family. More
by khyvari12
Employees Worked With
collison shop manager
August 26, 2016
New Car Purchase I took my 2014 Ford Explorer to Pat Miliken Ford for an oil change and spoke with Shauntice Richmond about an extended warranty. Shauntice listens to I took my 2014 Ford Explorer to Pat Miliken Ford for an oil change and spoke with Shauntice Richmond about an extended warranty. Shauntice listens to the customer! To my surprise she diligently worked out a deal that allowed me to drive home in a 2017 Explorer for a few hundred dollars more than it would have cost to purchase an extended warranty.. Shauntice made the sales experience enjoyable. I would recommend her to anyone looking to buy a new car! More
by Mike
Employees Worked With
August 26, 2016
Great place Bought a fusion from Kevin herring and enjoyed my experience. Straight shooter that will help you no matter what. Will be going back in the future. I Bought a fusion from Kevin herring and enjoyed my experience. Straight shooter that will help you no matter what. Will be going back in the future. I would recommend pat Millikan and Kevin herring my sales person to anyone. More
by Cosimo12
August 26, 2016
Excellent service provided by Rick Dawkins When I decided it was time to trade in my Lincoln MKS, I stopped at Pat Milliken Ford to test drive a beautiful 2014 Ford Taurus I saw at the dealersh When I decided it was time to trade in my Lincoln MKS, I stopped at Pat Milliken Ford to test drive a beautiful 2014 Ford Taurus I saw at the dealership. I was so fortunate to connect with Rick Dawkins. He was extremely professional, courteous, patient with all my questions and made the car buying process a breeze. End result was a very happy customer who purchased a wonderful car. I will happily refer friends, neighbors, co-workers to Rick Dawkins/Pat Milliken Ford. More
by mary0927
Employees Worked With
August 15, 2016
Best dealership I have leased 3 vehicles from Joe Balhorn. Always courteous and willing to work with me. He listens to what I want and need. Thanks I have leased 3 vehicles from Joe Balhorn. Always courteous and willing to work with me. He listens to what I want and need. Thanks More
by Sally
Employees Worked With
August 12, 2016
Great Service! I had a 9 a.m. appointment to have scheduled maintenance on my Escape. I arrived before 9 o'clock and was taken immediately. Scott Duczminski was my I had a 9 a.m. appointment to have scheduled maintenance on my Escape. I arrived before 9 o'clock and was taken immediately. Scott Duczminski was my service advisor. Scott was very helpful and pleasant. All the work was complete and my car was washed and ready to go at 9:45. You can't ask for better service than that. I lease my cars from Pat Milliken because of my salesman Frank Ranko. He knows the type of vehicle I need, the kind I'd like and what I can afford. He's a top notch salesman. More
by sadfd1027
July 25, 2016
wonderful service! I enjoy connecting with Pat Milliken Ford for either leasing vehicles or servicing my vehicles leased through them. I am always respected and apprecia I enjoy connecting with Pat Milliken Ford for either leasing vehicles or servicing my vehicles leased through them. I am always respected and appreciated. I would not go anywhere else. More
by jwq88
Employees Worked With
Scott Duczyminski
July 22, 2016
Top Notch This is my second Escape that I have leased from Pat Milliken Ford. I came to the dealership primarily for service on my 2003 Focus. I come from a F This is my second Escape that I have leased from Pat Milliken Ford. I came to the dealership primarily for service on my 2003 Focus. I come from a Ford family and Pat Milliken was the first dealership who treated me like a "person with a brain" when it came to service. When I was in the market for a new car, Sean Kelly came highly recommended and he has lived up to his incredible reputation. I have never had such an easy, seemless, sales experience. I recommend Sean whenever I can! More
by preebs
Employees Worked With
Sean Kelly, Ian Murphy
July 05, 2016
Service is not a word When all goes well service is easy. But in life problems happen and solving them requires action. All the people at Pat Milliken are action people esp When all goes well service is easy. But in life problems happen and solving them requires action. All the people at Pat Milliken are action people especially Keith Kelly. His attitude is, Its his problem not yours and he makes sure you are informed of the progress. Keith makes buying a car a very pleasant experience. More
by Rugby123
July 04, 2016
IMpressed with attention to detail. I entered the dealership and was greeted by Patrick who asked to help me. I explained my needs - very limited budget and was offered several options I entered the dealership and was greeted by Patrick who asked to help me. I explained my needs - very limited budget and was offered several options = all of which meet my financial limits but not my desire for a Ford product. Patrick then Identified .the CMax Hybred which proved to be perfect in lease price and in low operating cost. He arranged the three year lease that day and I picked the car up the day it arrived - totally sastisfied with price and sevice. More
by LFL
Employees Worked With
Patrick Leaman
