Pat Armstrong Ford Lincoln

Service Had a great experience, Bailey and crew repair timing cover leak and replaced plugs and belts. Did a fine job. Being comfortable driving my truck aft Had a great experience, Bailey and crew repair timing cover leak and replaced plugs and belts. Did a fine job. Being comfortable driving my truck after a repair is a big deal with me. Knowing that my service shop is the dealer I bought my truck from gives me that comfort. More

I will go back They were very reasonable to me. I Appreciate their knowledge and their ability to find and fix the issue.I plan on going back to them. They were very reasonable to me. I Appreciate their knowledge and their ability to find and fix the issue.I plan on going back to them. More

Fast, easy, and done well. I called to schedule an oil change and they got me in right away for the following day. When I called the day of the appointment to see if I could cha I called to schedule an oil change and they got me in right away for the following day. When I called the day of the appointment to see if I could change my time to later, they took care of it quickly. More

Buy somewhere else! Avoid town Ford lincoln. At first it seems like a professional sales enviroment but after the experience of buying a lincoln mkz it was the worst sales experience I've ever en At first it seems like a professional sales enviroment but after the experience of buying a lincoln mkz it was the worst sales experience I've ever encountered. I'll probably never buy a ford or Lincoln again and will make sure to deter others from buying one unless they can rectify the situation. You feel pressured to buy and to the point that it seems you're being manipulated to buy. I asked multiple times if they had any used Lincoln mkz from 2013 on and the sales rep told me no, only to find out they had two hidden in the lot after the purchase. I was told it had heated steering wheel as well. I felt excited at the time and they used that to their advantage to pressure me to buy. They even made it sound like i was getting a good deal, only to find out i could've gotten a used car or even new one for a lot less. I have considered legal action buy in the end may just return the car and take the credit hit for a few years than give money to a greedy dealership. I liked where Lincoln and ford is going but the sales experience as me looking else where to buy. Never buy here, look at other dealerships and you'll pay a whole lot less. More

Bought a new escape , was the most simple transaction ever. Had shopped other stores and did not receive the quality of service anywhere compared to them. Go in regular for lifetime oil change and they t ever. Had shopped other stores and did not receive the quality of service anywhere compared to them. Go in regular for lifetime oil change and they take great care of me More

Since we were expecting a baby in a few months, we decided to purchase a safe, reliable crossover SUV. We decided to go with the Edge after test driving several different makes models. We wanted a n decided to purchase a safe, reliable crossover SUV. We decided to go with the Edge after test driving several different makes models. We wanted a new vehicle so that we were sure we weren't inheriting the previous owner's issues. Here are the things we were not happy with: 1. Poor selection on the lot 2. The “new” Edge they found for us supposedly 150 miles away came to us with 1200 miles on it 3. The “new” Edge came to us filthy dirty, with scratches a dent and sticky purple goo (probably from a popsicle) in the back seat/floor 4. We had issues after several oil changes from this dealership: after one, the windshield wiper squirters no longer worked, after the other, the power train light came on. (they did resolve both issues but, makes me wonder what else is going to go wrong due to their negligence) 5. Car has other warranty issues they the service department can never reproduce (breaks and transmission related). I’m considering bringing the car to an independent auto mechanic to have it checked out. All in all, their staff is not friendly, you have to haggle hard to even get a somewhat decent price, the customer service leaves much to be desired and their technical service is alarming. I would definitely NOT recommend Town Ford! More