Passport Nissan of Alexandria

Friendly Service My family came in to buyout the Versa Note we had been leasing. The staff was very friendly and helpful. They were okay with us leaving to take care My family came in to buyout the Versa Note we had been leasing. The staff was very friendly and helpful. They were okay with us leaving to take care of things as we needed to and handled us having a rambunctious 5 year old in their office really well. They were friendly to all of us and helped keep the young one happy and entertained. More

Great Service I traded in my 2014 Altima for a Brand New 2016 Altima.. My Salesmen Ikram and Oscar were very knowledgeable and explained everything in full detail.. I traded in my 2014 Altima for a Brand New 2016 Altima.. My Salesmen Ikram and Oscar were very knowledgeable and explained everything in full detail.. I would definitely recommended the dealership to friends and family.. Thanks again!! More

Exceptional I bought a 2016 Murano. The salesperson name was Alonso Alveraz and the finance person was Ozcar Pena both did a wonderful job and were very pleasant I bought a 2016 Murano. The salesperson name was Alonso Alveraz and the finance person was Ozcar Pena both did a wonderful job and were very pleasant to work with. Service was Exceptional! More

Great service I was very happy with the service I received. Our dealers even stayed after hours to make sure that we received exceptional service! I would definitel I was very happy with the service I received. Our dealers even stayed after hours to make sure that we received exceptional service! I would definitely recommend this dealership. More

Exceptional Service I purchased a Nissan Rouge and I am so pleased with the car. It's roomy and handles well. My experience with the staff was exceptional. The profession I purchased a Nissan Rouge and I am so pleased with the car. It's roomy and handles well. My experience with the staff was exceptional. The professionalism, tact and friendly mannerism from the sales person Diaz to the finance person to the service men that do my oil change, was outstanding. When ever any one comments or inquires about my car. I tell them "Go to Passport Nissan in Alexandria" and I say ask for Diaz or I give him a call and tell him I have a client for him. I smile just thinking about my experience. Thank you all. More

They worked with me and I'm satisfied I have no credit, came in there with $1,000. I went in and left with a 2013 Nissan Altima, fully loaded for a great price. They helped me out and I le I have no credit, came in there with $1,000. I went in and left with a 2013 Nissan Altima, fully loaded for a great price. They helped me out and I left with exactly what I wanted. More

Stellar Customer Service After being in a car accident and not looking forward to having to purchase a new car. Passport of Alexandria made my experience so enjoyable. From m After being in a car accident and not looking forward to having to purchase a new car. Passport of Alexandria made my experience so enjoyable. From my first interaction with Brad, the sales consultant who was very patient and knowledgeale to Oscar the Business Manager, who was able to beat my Credit Union offer. This dealership was very attentive to my need and desire of what I wanted and met me with the price that I wanted to spend. More

Alexandria nissian poor communication with sales mainly fina Please anyone buying a car at Nissan in alexandria please I beg you read the fine print they took every thing from me I had a car accident which someo Please anyone buying a car at Nissan in alexandria please I beg you read the fine print they took every thing from me I had a car accident which someone hit me ito was totaled i was covered gieco insurance and gap insurance nissian cancelled my gap and I wind up owing the warranty money that was owed to me they took to I never asked Nissan to cancelled my gap they just did it and I lost everything they told me I have to pay 230 to reopen my gap it's only been 3 weeks Mrs Katherine in finance i promise the world will know what they did to me please do not buy a car there they do not care I'm telling you they don't explain nothing they hang you I was paying almost 38.000 for a 20.000 car please go any where but there More

This Dealer Don't have Respect for Faith based appraisal we were shopping either to buy or Lease the 2016 Nissan Rogue since last week. I can’t not believe to share with you what we went through at one of yo we were shopping either to buy or Lease the 2016 Nissan Rogue since last week. I can’t not believe to share with you what we went through at one of your Nissan Dealer’s Location with on of the Sales Manager his name is SABBIR KHAN, “Nissan of Alexandria 150 S. Pickett Street Alexandria, VA 22304. On Monday instead of buying we decided to Lease the 2016 Nissan Rogue. After we finish discussing with the sales person his name was Jacquise? After all the paper work and hand shake was done with the agreement of 320/month with a $1500 down and 15K/year. Right before the final session about 8:45 pm Mr. Khan came and told us that we have to raise the down payment to a $2000. He did on purpose to give us a pressure and or may be his poor technique to catch desperate customers after we spent 4 hrs sitting. Since he was unprofessional we left the Dealer around 9:00 pm and told him not to give us a call unless he keeps his dignity. The following day Mr. Khan bombarded us with his phone calls and txt messaging saying that please come and take the deal I have talked to the General Manager and the deal has been approved. After we confirm on his txt messages we went to the store yesterday. When we reach at 6:00 PM we asked the approval paper and the Sale’s person (Jacquise) who came from his day-off to process showed us the approval paper. He told us sorry for this confusion, I am glad it’s over. He went and put the Tag and gave the car to be washed. The Car was ready but the paper work doesn’t look it’s ready. Around 8:00 pm we asked what’s going again Mr. Khan came up again and said we have to pay the monthly payment $345. We asked him what kind of deal is this after a documented hand shakes? No answer. Not only us but also his colleagues the sales person and the Finance Lady I believe her name is Tracey expressed her sincer what we went through by this unprofessional employee. She even said please give me time let me talk to the General Manager tomorrow and we will deliver the car to your home per the deal. However, Mr. Khan was keeping on cursing us and to the extent of saying, “Get out of this Dealer store” I don’t think we deserve insulting. His behavior is totally unacceptable. We will pursue delivering this message to all public servants within our jurisdictions for the sake of other people not to experience we went through at this dealership if we didn’t hear actions from this dealership management. In the mean time we would like to thank those honest employees [Jacqui’s - Sales and Tracey-Finance] of that dealer who fought for the truth and kept their dignity. More

Dishonest & rude Sabbir khan is the most unprofessional and dishonest manager. He is not there to help people, he is there to rip off people. If you want buy Nissan, g Sabbir khan is the most unprofessional and dishonest manager. He is not there to help people, he is there to rip off people. If you want buy Nissan, go some where else. Don't go here. More