Passport Nissan of Alexandria

Terrible Liars! I called them and told them I've got a price from another dealer for the Murano. They told me they could beat the price! I asked for out the door and I called them and told them I've got a price from another dealer for the Murano. They told me they could beat the price! I asked for out the door and said I want the 0% and will be tagged in MD. I got a text that confirms the price that both parties agreed to! They (Tom, new Sales guy and Eric, Sales Manager) asked that I drive down the same day. I did that and filled out everything just to sit in front of finance to be given another price! That's when it went south! Showed finance the price that was negotiated prior to my visit on text and what did they do - they didn't want to honor it! Wasted my time to drive to their dealership and my two hours at that place just waiting around! On top of that the vehicle had 400 miles on it as a brand new vehicle! They failed to tell me that before I came in as well. Terrible service! They had all sorts of excuses - like oh they forgot that I wanted it tagged in MD when I told them that over the phone and they asked for the zip code! And all my information on the application is for MD address. Then they said their owner said no but then why say you can do the deal if you have to clear it with your owner? Why get me down there to xxxxxxxx me? Just terrible! Anyway - I won't be doing any business with this dealership ever! More

car shopping fun and easy To anyone who is looking to buy a car, I would highly recommend you go see Vanessa Wick. She's very knowledgeable and patient when it comes to showing To anyone who is looking to buy a car, I would highly recommend you go see Vanessa Wick. She's very knowledgeable and patient when it comes to showing the different features, which really helped me make my decision. Plus she's funny! It almost felt like I was car shopping with a friend. Fantastic experience! More

Best car buying experience I'm super excited about my new Sentra that I bought from Vanessa at Passport Nissan. It even has heated seats! Vanessa did a great job showing me how I'm super excited about my new Sentra that I bought from Vanessa at Passport Nissan. It even has heated seats! Vanessa did a great job showing me how everything works. More

Excellent! I bought a Sentra here from Vanessa and had an excellent experience. She was very helpful in finding the right car to fit my budget. I would highly re I bought a Sentra here from Vanessa and had an excellent experience. She was very helpful in finding the right car to fit my budget. I would highly recommend her and the finance manager, Oscar Pena! They are great to work with; very courteous and professional. You can tell that they care and love what they are doing. Thank you! More

Vanessa Wick deserves 6 stars! As a German I do not like to be pushed into buying a car after only a few minutes, which, unfortunately, happened to me in the US more than once. But As a German I do not like to be pushed into buying a car after only a few minutes, which, unfortunately, happened to me in the US more than once. But not at Passport Nissan. There I got an extremely friendly, competent consultation as well as AAA+++ service beyond the actual sale. Vanessa is still taking care of all our questions and requests. Bottom line: Extremely recommendable dealer - and ask for Vanessa! More

Vanessa Wick , just excellent!!!! With Ms Wick I received excellent Customer Service!!! No pressure, no talking me into anything!! She made sure that all my questions were answered in With Ms Wick I received excellent Customer Service!!! No pressure, no talking me into anything!! She made sure that all my questions were answered in a warm and professional matter . I will definitely recommend her to my friends and family members!!! Thank you so much Ms Wick Best regards ...Kelly Pearson More

CUSTOMER SERVICE I wanted to say how much of a great experience I had working with JD Pittman at the dealership. He showed great customer service . He took all the I wanted to say how much of a great experience I had working with JD Pittman at the dealership. He showed great customer service . He took all the time needed in the world to ensure I was comfortable and answered all my questions . He spent time with me explaining everything to me about the vehicles I was interested. I wanted to drive several vehicles and he ensured I was able to do that . I was very happy with the service he provided to me . More

Great Person JD Pittman was my sales person, and right from the beginning made me fell at home ,there was no pressure from him to sell me a car, He listened to wha JD Pittman was my sales person, and right from the beginning made me fell at home ,there was no pressure from him to sell me a car, He listened to what I was looking and made suggestions and from which then he showed me several choices. I decided on the Altima because he fit all the criteria's I was looking for in a new vehicle including price. JD explained the car's many functions during and after the test drive....I was sold Thanks to him I have a great car my family loves it and I didn't leave the dealership feeling like I had been "robbed" The whole process was not what I had expected, having dealt with other dealers thru the years, Thank you this was a breeze, More

Best Car Buying Experience Ever with Diaz Kunia! Mr. Kunia brought car buying to a whole new level – a pleasurable experience! His demeanor is truly professional – confident, courteous, not pushy, e Mr. Kunia brought car buying to a whole new level – a pleasurable experience! His demeanor is truly professional – confident, courteous, not pushy, extremely knowledgeable and very thorough. I serviced my Nissan Versa there before buying my first car in December 2016. I am impressed with the impeccable service and attention Passport provides their customers. I highly recommend Passport Nissan. More

Vanessa Wick Rocks!!! Ms. Wick made sure I received excellent customer service. She never pressured me and made sure I received adequate financing to buy a brand new Nissa Ms. Wick made sure I received excellent customer service. She never pressured me and made sure I received adequate financing to buy a brand new Nissan Versa Note, my dream car. I will recommend her to all of my friends and family. She's really excellent! Ryan Poole secured good financing for me even with some blemishes on my credit. Big thanks to all of them! More