Passport Nissan of Alexandria

Incompetent Not happy with the dragging out of getting the title processed, should not take a month! They sent papers to us twice for the title that they forgot t Not happy with the dragging out of getting the title processed, should not take a month! They sent papers to us twice for the title that they forgot to get us to sign. Still have not received my new tags and my 30 day tags run out on Dec.3rd. If I don't have them by then, I will most definitely update this! More

Amazing service by sales: Anthony Taylor I walked in to the dealership one week ago, thinking that I would look into Sentra for purchasing. However, when I walked in, I was greeted by Anthony I walked in to the dealership one week ago, thinking that I would look into Sentra for purchasing. However, when I walked in, I was greeted by Anthony, one of the sales persons, and was promptly walked through the options. He introduced me the aggressive discounts they were having on Altima and suggested that the adjusted price might work for my budget after all. Afterward, he was very prompt with test drives and getting the estimates for the car. He was very friendly, imformative, and understanding through out the process. He followed up with me through phone calls on my process with research afterwards and kindly set down again to talk over the financing when I returned a week later. I really appreciated Anthony's service and he would be the main reason to go back to Passport Nissan in the future. More

Great car buying experience! Thank you Steve Solomon I had the pleasure of working with Steve Solomon, at Passport Nissan, in Alexandria, to purchase my 2018 Nissan Kicks. I did not have such a great exp I had the pleasure of working with Steve Solomon, at Passport Nissan, in Alexandria, to purchase my 2018 Nissan Kicks. I did not have such a great experience with another Nissan dealership, in Tysons...and from the “go”, Steve was extremely helpful, knowledgeable, and very patient. Also, very impressed with the dealership greeter, at the door. Keep up the great work Steve! and Passport Nissan, customer service is extremely important and keeps the business going! More

Perfect 10 Service I took my Nissan Altima in for an oil change and as I was waiting to check out I noticed a board with reviews about Passport Nissan Alexandria on it. I took my Nissan Altima in for an oil change and as I was waiting to check out I noticed a board with reviews about Passport Nissan Alexandria on it. The reviews were so awesome it made me think about the service I’ve been getting for years there (which was consistently always great). I paid for my oil change and made my way over to the sales side to inquire about trading in my other car. Anthony was the amazing sales rep that helped me. Long story short he was so nice, so warm, so welcoming and never pressured me to do anything. I told him about my previous car buying experience at another dealership and how awful it was and he treated me so kind it was as if he was making up for an experience he had nothing to do with. I will buy my cars from Passport Nissan of Alexandria forever. More

Excellent service We were shopping for a small SUV. Rowell helped us through our options and we found a great ride within our budget. Perfect! Thank you! We were shopping for a small SUV. Rowell helped us through our options and we found a great ride within our budget. Perfect! Thank you! More

Outstanding Customer Service!!! I recently purchased a Nissan Titan from Anthony C Taylor from Passport Nissan in Alexandria, VA and had a wonderful experience! Anthony was very prof I recently purchased a Nissan Titan from Anthony C Taylor from Passport Nissan in Alexandria, VA and had a wonderful experience! Anthony was very professional, courteous, and prompt with communication. I would definitely buy more vehicles from him in the future! More

Worst experience of my life Working with Passport Nissan in Alexandria has been the worst experience working with any company in any category ever. They are rude, incompetent, un Working with Passport Nissan in Alexandria has been the worst experience working with any company in any category ever. They are rude, incompetent, unprofessional, disorganized, dishonest, deceitful and useless. They said they would call me when my tags were ready, and they never did, my temporary tags expired, and they still never called. My husband and I called and left them half a dozen messages, still no one called, we texted them, no one responded. When we finally managed to get someone on the phone he was soooo rude and unprofessional and instead of apologizing was telling me that it’s my fault. Spoke to several people after and they were all completely useless and unprofessional. Do not purchase from them even if your life depended on it! I More

Not the same deal Supposed to get the same deal as my friend but I was lied to Go see Alan(sales manger) Alan thinks the he is saying the truth because the numbers a Supposed to get the same deal as my friend but I was lied to Go see Alan(sales manger) Alan thinks the he is saying the truth because the numbers are lying on paper! More

Excellent Sales Experience JD Pittman was our sales manager. Highly recommend JD to make your car buying experience “Flawless” and “Top Notch”! Love my new 2017 Maxima! GodBless JD Pittman was our sales manager. Highly recommend JD to make your car buying experience “Flawless” and “Top Notch”! Love my new 2017 Maxima! GodBless More

Smooth and easy Definitely ask for Camilo!! He made our experience so smooth and easy. My husband and I had our young daughter with us and I was 9 months pregnant so Definitely ask for Camilo!! He made our experience so smooth and easy. My husband and I had our young daughter with us and I was 9 months pregnant so we had no patience for any kind of haggling. There was zero haggling. We were in and out in the car we loved in a couple hours. More