Passport Nissan of Alexandria

I had a horrible experience this afternoon with Richard Stenzel at Passport Nissan in Alexandria, VA. He was rude and condescending and the entire service experience lacked customer service. He denied ever Stenzel at Passport Nissan in Alexandria, VA. He was rude and condescending and the entire service experience lacked customer service. He denied everything that I informed him I had previously confirmed with the service and parts agents prior to my arrival for my appointment. His engagement and interaction with me was deplorable and when I asked to speak to his manager, they dismissed his actions by saying he was trying to finish for the day because he was headed to his vacation. Everything I stated I was told via phone was in fact true and the work was done well, however I will never return to this dealership for service. I am not sure why he engaged me the way that he did, but it doesn’t matter because they will never get a chance to service my vehicle again. Regardless of how many times they said “this is not how we do business”... apparently it is. When I told Richard that I couldn’t believe he had a job because of the way he was treating me, he responded “I still have a job because I don’t deal with people like you”... Thank you Nissan for failing to uphold your company promise and standards of service during such a difficult time. More

Great service on my Pick-up Truck for 12 Straight Years I bought my 2008 Nissan Titan in Sept 2007. Richard Stenzel handled all the servicing of the vehicle from the first service to the final one completed I bought my 2008 Nissan Titan in Sept 2007. Richard Stenzel handled all the servicing of the vehicle from the first service to the final one completed in Dec 2019. In the 12.5 years I owned the truck, Richard was clear and honest on the trucks' service and repair issues encountered. There were many occasions where he advised me on the best option for a repair or other truck related issue while looking to keep repair costs to a reasonable minimum level to me the customer, and that was much appreciated. While waiting for the truck to be serviced at dealership, Richard kept me informed on the service progress via mobile text and personally let me know If a repair was needed for decision or when service was completed. Its one of many reasons I brought the truck back to the dealership for service after service- Trust and Confidence on a job well done. When I traded the truck in, it was in excellent operating condition and was sold several days later. Thanks Richard and all the Best! More

Awful Experience I bought a used 2012 FIAT 500 from Passport Nissan of Alexandria on Monday, December 30th 2019. The process took a bit long but I was quite excited a I bought a used 2012 FIAT 500 from Passport Nissan of Alexandria on Monday, December 30th 2019. The process took a bit long but I was quite excited about the purchase since I had read raving reviews about this place and the sales team seemed to be nice and personable (of course, they are trying to sell you a car!). We settled on the car since it seemed to be in good condition with fairly low mileage and the car history didn't show anything concerning. Edgar had me electronically signing what seemed an endless amount of papers (which he explained has made the process a lot faster but I appreciated it more for environmental reasons) but he assured me I would be getting a copy of all the documents within 3 days. Fast-forward a week later and I had not received anything. The sale was completed after about 3 hours but the car wasn't ready because they had sent it for a wash and detailing. Since we couldn't get an accurate estimate on the wait we decided to come home and return later to pick it up. We picked up the car about an hour before they closed, came home, had some dinner and later decided to go to the supermarket for some drinks. When we got back in the car the engine light came on. I called Renato, the agent who helped us with the sale first thing the next morning (Dec. 31st) and explained what had happened. He urged me to bring the car in as soon as we could but didn't seem too concerned and explained that perhaps something had moved during the detailing and just needed to be put back in place. Unfortunately, we were unable to bring in the car that same day because our dog was scheduled for surgery in Richmond. We brought it in at 11AM the next morning, January 1st and haven’t heard much ever since. We haven’t received the car back yet and if we don’t reach out for information they don’t volunteer to keep us updated. On their website they claim to offer loaner cars but when we asked for a provisional car we were told that they “usually don’t” but if the car wasn't fixed by today Tuesday, January 7th the manager would work something out for us. No one has reached out to us. Last time we checked in we were told that it was a loose sensor but the car would be ready by the end of the day (Jan. 4th). End of the day comes and we’re told that the engine light came back on and that they were going to replace the sensor instead. They asked us to grant them 3 more days and that that was an over-estimate that the car would probably be ready before then. It’s the third day today and nothing has happened. Very disappointed with this whole experience. Passport Nissan of Alexandria seems to work very quick to make a sale but when it comes to fixing a problem they are very inefficient. I don’t even think that assembling a brand new car takes this long! A whole week to fix/replace a sensor?!? Unacceptable! First and last time doing business with them! Extremely unprofessional! More

Salesman was very pleasant to work with. I bought a $30000 used truck. As I drove it off the lot I realized they the windshield was cracked. Frustrating that they would sell an expensive vehicle with $30000 used truck. As I drove it off the lot I realized they the windshield was cracked. Frustrating that they would sell an expensive vehicle with a cracked windshield. I tried to contact them twice about it but they are no longer responding to me. More

Awesome Service J. Connor Jon Connor provided TOP NOTCH services. It was a nice change of pace, he was upfront and explained everything that needed to be done and why. He calle Jon Connor provided TOP NOTCH services. It was a nice change of pace, he was upfront and explained everything that needed to be done and why. He called when he said he would, great communication! I will definitely be returning here. More

#1 Advisors I have always been a bit leery of dealership service but Jon Connor at Nissan of alexandria has changed all that. He is extremely attentive to making I have always been a bit leery of dealership service but Jon Connor at Nissan of alexandria has changed all that. He is extremely attentive to making sure my questions were answered and that I got the service I needed for my car problem. I did not feel pressured to buying more nor things that were not needed. Jon is very pleasant to work with, I recommend seeing him to anyone. More

Honest Service Jon Connor was honest and very polite. He explained to me what was needed and did not try to sell me things I did not need. He is very trustworthy and Jon Connor was honest and very polite. He explained to me what was needed and did not try to sell me things I did not need. He is very trustworthy and I will be returning to see him! Thanks Jon! More

Have called 15 times and I don't even own a car from them They have called me nonstop for about 4 months and I've asked them to stop. I've also blocked their numbers but they seem to have more than the four i They have called me nonstop for about 4 months and I've asked them to stop. I've also blocked their numbers but they seem to have more than the four ive blocked. I don't have a car from them and the person theyre trying to reach isn't at my number. Asked for them to stop again today and got hung up on. When I called back, they were rude and gave a non-committal response. More

No follow up for problems The sales people are nice, but once you hand over your check, expect the customer service to dissapear. Dealership employees stole belongings out The sales people are nice, but once you hand over your check, expect the customer service to dissapear. Dealership employees stole belongings out of the trunk of my trade in car. The salesman, Luis, looked for them and found half the contents of my gym bag in the trunk. Unfortunately, the dealership lost those, too. It took two months to get my license plates because of a typo the dealership had on my paperwork. I tried to work with Ryan in Finance to keep track of the status, but people hardly ever called me back. It's now three months since I bought my car and I'm still waiting for the second electronic key - because the salesman accidentally gave it to another customer. The sales manager, Nettra, promised to send someone out to make a new key three weeks ago. But, despite all the messages I've left for him, he hasn't been calling me back. More

If you are shopping online and are looking for a particular If you are looking to purchase a particular vehicle from this dealer and want to work a deal from long distance.. It’s not worth it.. They don’t g If you are looking to purchase a particular vehicle from this dealer and want to work a deal from long distance.. It’s not worth it.. They don’t get back to you in a timely manner... More