Passport Nissan of Alexandria

My first experience was not that pleasant and I walked out very disappointed in the sales staff. Later that night, the Sales manager, Fred called me at home and apologized for the experience and invited m out very disappointed in the sales staff. Later that night, the Sales manager, Fred called me at home and apologized for the experience and invited me back assuring me that he would personally handle the sale. I returned a little weary of what I would find but my experience from then on was awesome. Paul Friedman introduce himself within minutes of my arrival. He was very apologetic for what I had experienced a few days earlier. From that point on Paul and Fred got me the car I wanted for the price that I wanted. They were extremely patient and friendly. Paul was not at all agressive in his sales method and pretty much allowed me to pick the car that I wanted and Fred was able to work with me to get me the car at the price that made since to me. I would 100% recommend this dealer particularly the sales consultant Paul Friedman. He was exceptional in his customer service in my experience. Also if you need a good deal go and see Fred, he really works with your situation to make it as affordable as possible. More

I wanted to take a few moments to acknowledge Passport Nissan's Paul Friedman, my new favorite salesman. From the moment that I entered the dealership, Paul provided a level of customer service that far Nissan's Paul Friedman, my new favorite salesman. From the moment that I entered the dealership, Paul provided a level of customer service that far exceeded my expectations. He was honest, courteous, and well-informed. That final characteristic ("well-informed") is my singular biggest criticism of the automotive sales industry. Personally, I love to test drive new cars and examine new models. However, 95% of the time, I find myself educating the salesperson about the vehicle, and it becomes painfully obvious to me that he or she has taken little or no time to become familiar the product at issue. Not the case with Paul. He knows his product, and even more importantly, he knows how to work with particularly demanding customers (like me) who want a very specific set of options on a particular vehicle. Although these qualities alone would be enough to win my respect, Paul is also organized enough to send me an e-mail either when he finishes dealing with the customer in front of me or when he has early availability in advance of our scheduled appointment time. I will be making an appearance at Passport Nissan as soon as the new 2010 370z Roadster makes an appearance, and I will be dealing with Paul Friedman on that sale. I'm not sure whether that's a good or a bad thing for Paul, but I certainly know that it speaks volumes about the dealership. Sincerely, Brian Weinthal More

The experience I had with these two gentlemen was awesome. They were very knowledgeable about the Nissan cars and the finance options available to me. They were not pressing me and did not think any awesome. They were very knowledgeable about the Nissan cars and the finance options available to me. They were not pressing me and did not think any of my questions were of no value. They took there time and that is always a plus. That makes the decision easier. I was so comfortable after talking with them no pressure at anytime. I have given there names and numbers to other folks interested in Nissans. I would highly recommend these folks to anyone. It was truly a pleasure. It means alot when you walk in and they remember you. Thanks guys and I will return when it is time for a newer vehicle. !! Brenda More

Paul Friedman has promptly responded to my emails, and followed up with persuasive emails highlighting the car's and the dealership's main selling points. He properly referred me to his sales manager, Fr followed up with persuasive emails highlighting the car's and the dealership's main selling points. He properly referred me to his sales manager, Fred Shepard, who via telephone gave me truthful and direct answers to my questions. Please note that I live over an hour's drive from Passport Nissan in Alexandria. In the 1980's I purchased a new Nissan and had it regularily serviced @ Stohlman Nissan which appears to have been the predesessor to Passport Nissan @ or close to the same location. I was very satisfied by my treatment during the 1980's by the employees of Stohlman Nissan. I contacted Passport Nissan because I found their price for the new 2009 Nissan Maxima to be the best I could find nearby on the Internet. I greatly appreciate that they have dealt with me via email and telephone, have done their best to answer my questions, and invite me to visit their dealership. If I do decide to go foward with purchasing a new 2009 Nissan Maxima I will visit Passport Nissan and give Paul and Fred an opportunity to sell me a new 2009 Nissan Maxima. @ this time I'm still trying to decide whether it's wise to sell or trade my 2005 Infiniti G35 Coupe with under 29,000 miles and either spend or incur debt of more than $10,000 to buy a new 2009 Maxima. More

My experience with Passport Nissan was awesome. I was in search of a reliable but inexpensive car for my son. I found on the website a nice car and call the dealership. Tommy M-- answered the call and tol search of a reliable but inexpensive car for my son. I found on the website a nice car and call the dealership. Tommy M-- answered the call and told me all about the car and would I like to come over to see it. When I arrived, he greeted me and was very polite and answered all of my questions on the car. I would recommend this car dealership and Tommy M. to all of my friends and family. Great job!!! More

I would highly recommend this dealership to my family and friends. Neal and Fred were both very professional, courteous, and friendly. Neal provided me with several choices and helped me reach a decision I a friends. Neal and Fred were both very professional, courteous, and friendly. Neal provided me with several choices and helped me reach a decision I am very happy with. They made the whole process a pleasant experience. I, also, found the showroom to be very pleasant and attractive. More

I would recommend Passport dealership to all my friends and family. They are very professional and provide a great deal of information from finding the right car to the financing process. Paul Friedman i and family. They are very professional and provide a great deal of information from finding the right car to the financing process. Paul Friedman is a great consultant integrated with personality and professionalism. Thanks for a wonderful experience on my 1st new car, Angela Smith More

First and foremost, my sales rep. Tommy M was one of the best salesmen you could ever come across. He was very helpful and met my needs to the letter. He was also extremely professional. Tommy answered e best salesmen you could ever come across. He was very helpful and met my needs to the letter. He was also extremely professional. Tommy answered every question that I had and was very knowledgeable about the car that i inquired about, which helped the sale go a lot smoother. The dealership was welcoming and had an added bonus the GT-R was on display. The Finance guy was did an awesome job as well. Overall i would and always recommend Passport Nissan if anybody I knew was looking to purchase a car....2 thumbs way up. More

Tommy in sales made my car shopping experience informative and fun. He is easy going and was very knowledgeable about the cars, explaining most of what I needed to know about the car I was interes informative and fun. He is easy going and was very knowledgeable about the cars, explaining most of what I needed to know about the car I was interested in. Rodney, the business manager was helpful and worked efficiently through all the paperwork. The sales manager was responsive in making sure i got more than 'average' service. The atmosphere at Passport Nissan is generally welcoming, you're greeted with smiles and offered something to drink. More

Mr. J D Pittman was very professional and very helpful in Mr. J D Pittman was very professional and very helpful in answering any questions that i had while purchasing my vehicle. I Would recommend him to al Mr. J D Pittman was very professional and very helpful in answering any questions that i had while purchasing my vehicle. I Would recommend him to all my friends and family when purchasing a vehicle.Mr. Pittman was very understanding while helping me decide the right vehile to purchase.In the near future i will return to Passport Nissan of Alexadria and purchase a New veicle with the help of Mr. Pittman More