Passport Nissan of Alexandria

The buying process was the expected hassle, but nothing extraordinary. The salesman (who like in other dealerships isn't a salesman in that he can't sell anything without somebody else's approval) was as extraordinary. The salesman (who like in other dealerships isn't a salesman in that he can't sell anything without somebody else's approval) was as helpful as his role called for him to be. He upsold extra overpriced gadgets, but that's part of his job and he convinced my wife they were what she wanted. When I left his table in the showroom we had the pricing and extra gadgets and incentives worked out. The killer came in the business office. They had all their computers and support infrastructure, and they do this every day. I do it less than once per decade. They slipped an extra thousand dollars onto the price of the car. It wasn't obvious because the invoice wasn't itemized in the manner I'd step by step reached the agreed price with the salesman, and I was without computers and the ability to reasonably cross check all the calculations against the totals presented with their (unfamiliar) paperwork. (I had a pencil and notebook.) The price addition became obvious to me the next evening when I laid it all out in my spreadsheet at home. I felt cheated, but I did sign the paperwork and can't see that I have any reasonable recourse. The best I can do is take a lesson learned and warn others with reviews such as this one. The lesson learned is next time get everything in writing from the comfort of my home before going to the dealership to buy. Visit and test drive first, with intention of not buying at that time, but get the whole deal in writing, and check it over from the comfort of home before visiting the dealership to buy. More

Neal was amazing and friendly. He was knowledgeable about the vehicles and helped me narrow down my options to the car that fit me best and worked with my price ranged. He knew the minute I walked in the car the vehicles and helped me narrow down my options to the car that fit me best and worked with my price ranged. He knew the minute I walked in the car that I would be leaving with, although I never felt pressured to choose that car. He allowed me to test drive all the vehicles I was interested in to ensure I was making the correct decision. I would def recommend them and I will def be back in the future. More

I believe I was charged for replacement parts and service unnecessarily while trying to have a recall corrected, but given that my car was dying while driving I had few to no options. Very displeased especia unnecessarily while trying to have a recall corrected, but given that my car was dying while driving I had few to no options. Very displeased especially when they recommended I replace an additional engine sensor and when asked why it should be replaced, they replied "because we usually replace them with the other sensor." That was the entire explanation. More

awesome! best ever! great and honest! the guys were awesome! best ever! great and honest! the guys were very smart and knew what i was looking for ... best salesmen around considering koons awesome! best ever! great and honest! the guys were very smart and knew what i was looking for ... best salesmen around considering koons nissan tried to rip me off passport nissan is the best More

Their customer service is tragic a best. They completely misinformed and mislead me. Evidently everyone is this dealer is a sales manager so you cannot have your concerns expressed to a higher manager, I re misinformed and mislead me. Evidently everyone is this dealer is a sales manager so you cannot have your concerns expressed to a higher manager, I requested to speak with the dealer manager but I was declined. I tried looking for a district manager but again not successful. STAY AWAY IF YOU CAN, THEY ARE NOT WORTH THE HEADACHE & HASSLE considering how many more dealers there are nearby to shop from that more than likely will treat you better and with more respect than these guys did with me. IT WOULD TAKE SIGNIFICANT CHANGES FOR ME TO EVER GO BACK TO THIS DEALER OR TO RECOMMEND A FRIEND, FAMILY OR ANYONE REALLY, DON’T GO HERE! More

The customer service is very good. They want your business, so if you have any concern or requirement, they would like to help you out. Overall, it's a good experience to buy a car from this dealer. business, so if you have any concern or requirement, they would like to help you out. Overall, it's a good experience to buy a car from this dealer. More

Pretty surprised with the car presented to me for the price, given it did have cosmetic issues. Mo and Tom were very helpful though in making sure that I had all the tools to research other prices. With price, given it did have cosmetic issues. Mo and Tom were very helpful though in making sure that I had all the tools to research other prices. With this economy they were both there to help me with my decision for a car. More

The sales person was friendly and helpful; however, his manager, Mr. Taylor was a complete JERK. During the negotiation we offered our starting price and he came out as if we had offended him. He said this manager, Mr. Taylor was a complete JERK. During the negotiation we offered our starting price and he came out as if we had offended him. He said this was a car that we couldn't buy, and how dare we offer something less than what was posted online. His attitude was rude and his demeanor condescendent. Needless to say we didn't buy a car from him. Instead of customer service we received a customer attack. Be aware that in accordance to Mr. Taylor's rationale, Muranos are made in Japan and therefore that gives him license to ride you with whatever the price he wants to reel you. The salesperson tried to apologize for the incident and Mr Taylor's response (as we were walking out the door) what for? Think twice before going to this dealer. More

I was in the market for a car and was ready to buy a Honda Civic. However, after my experience with the dealership, I decided to walk away and try something elsa. Nissan was on my short list and there w Honda Civic. However, after my experience with the dealership, I decided to walk away and try something elsa. Nissan was on my short list and there was a dealership close by so decided to take a look. It probably was one of the best decisions I've made because the salesman Ray was awesome. I walked away with a Great car (2010 Fully Loaded Nissan Sentra)and a great experience. Ray was able to work with me on a price I was comfortable with without the hassle. I must say I went into buying a car thinking all car salesman are sleazy and are looking to take advantage of you, but was pleasantly surprise with my experience at Passport Nissan in Alexandria. If you're in the market for a car Ray is your guy. He took the time to go over everything in the car and answered all my questions. Thanks, Ray. More

No games - got a manager involved when I couldn't get the answer I wanted. Everything out in the open - fairly efficient once a deal reached. Overall - very happy. Purchased a 2010 Mazda 3 - received a fr answer I wanted. Everything out in the open - fairly efficient once a deal reached. Overall - very happy. Purchased a 2010 Mazda 3 - received a free carfax report that was very helpful in deciding to purchase. Neal was positive and helpful. They are going to help me pickup my previous car (no trade) as well given the long drive between home and the dealership. More