Passport Nissan of Alexandria

I have had a Nissan for over 25 years. However, it wasn't until I started using Passport Nissan last year for service on my new Nissan Xterra that I became totally satisfied with a Nissan dealership's wasn't until I started using Passport Nissan last year for service on my new Nissan Xterra that I became totally satisfied with a Nissan dealership's service center. It was almost impossible to imagine that having your car serviced could be a WOW! experience -- it is at Passport Nissan. Appointments can be made on line and the times, to include when the car will be ready, are always met. Drop off and pick up is a quick and pleasant experience. The service managers are knowledgeable and focused on you and your car and not on maximizing the profits for Passport. They are always ready to extend themselves when a problem develops and the solution is the most practical one -- not the too often approach of lets just wait until the system fails and then we will know what needs to be replaced. I can not say enought about the high quality of their work, its timeliness and their full and open communication. More

I called the dealership regarding a new car and spoke with Vanessa. She asked me to complete a credit application then after 4 messages, i gave up. Every person with whom I spoke had a fresh foreign acce with Vanessa. She asked me to complete a credit application then after 4 messages, i gave up. Every person with whom I spoke had a fresh foreign accent. The staff was unresponsive and Vanessa did not even bother to keep the appointment to test drive the vehicle; so I spoke to the receptionist who transferred me to Said. He was extremely rude, and exclaimed that "everyone is busy, then tried to chastise me... He remained on the telephone with the dial tone because I simply hung up. No one will disrespect me especially if I have money in hand to purchase a vehicle. If that was any indication of how they would act if I purchased a car, then "THANKS" but "NO THANKS" I called another dealership and the staff was friendly so they won my business. More

Jake Pfiz made my 1st time car buying experience amazing. he was patient, informative and did not approach me as the "car salesman".He was very genuine and it was evident he wasn't just in it for the sale. W he was patient, informative and did not approach me as the "car salesman".He was very genuine and it was evident he wasn't just in it for the sale. We had communicated for a few days prior to me coming in and he understood I was looking at other dealers before I made a final decision. I came in with a friend and he answered every question and was also very transparent when it came to pricing and information about available cars and the options. Jake took the time to go through why the car he showed me would be best and even agreed that there are other dealers who can undercut their price by a few hundred dollars but the difference between Passport and other dealers is the service. He sold me on this car a lot because of his personality and his approach to sales. Being in sales myself, I can spot a bullsh*tter and know the sales game. Customer service is huge for me and can make or break a purchasing experience. Jake did not give me that feeling and offered me several options that would work for me. The decision was left to me and I feel like I got a great deal and it was a great experience. I certainly recommend Passport of Alexandria to anyone. More

Passport Nissan was by far the best dealership I have worked with. Mr. Stenzell was professional, courteous, and the service was prompt and very reasonably priced. I will continue to come back to Passp worked with. Mr. Stenzell was professional, courteous, and the service was prompt and very reasonably priced. I will continue to come back to Passport Nissan for my service needs for my new Pathfinder. More

I have purchased 4 vehicles from Passport and will buy probably 10 more before my time is done. They offer the best price with great customer service. They treat you like a human, not just a sale. probably 10 more before my time is done. They offer the best price with great customer service. They treat you like a human, not just a sale. More

I had an excellent experience at Passport Nissan of Alexandria in purchasing my new Nissan Murano. Vanessa Wick did a wonderful job and went above and beyond my expectations in providing top notch cus Alexandria in purchasing my new Nissan Murano. Vanessa Wick did a wonderful job and went above and beyond my expectations in providing top notch customer service. I felt that I got a fair price for the vehicle, and the dealership was willing to work with me in every way. Vanessa very patiently explained all the features of the car and answered all of my questions. She worked very hard to make sure I was satisfied. She is a great employee, worthy of recognition. More

I was looking for a 3-4yr old Murano with certain options that was traded up for new car or lease. I found less than 10 in the DC/Baltimore area and looked at them but one. I contacted Nissan of Alexandria a that was traded up for new car or lease. I found less than 10 in the DC/Baltimore area and looked at them but one. I contacted Nissan of Alexandria and talked to Darinda. She was VERY responsive and got back to my emails quickly as I had many many questions. She went out of her way to look at the car closely and let me know of any imperfections. There was only a small chip in the grill in which she emailed a pic of it to me. When I arranged to look at the vehicle, she had the car waiting for us, DETAILED and ready to test. I was very impressed at the quality of their inventory. We managed to come up with a deal and bought the car. Darinda checked in with us the next week to see if we were happy with the car. I buy many vehicles and deal with a lot of dealerships. I have not had a sales person go out of their way this much to ensure I was satisfied. THANKS DARINDA!!!! Go see her, she is great to work with. More

The overall experience with anyone that I did recommend to buy the car from Alexandria Passport Nissan they were very happy. They appreciate the extra mile that Said and his crew do. They go above and beyo to buy the car from Alexandria Passport Nissan they were very happy. They appreciate the extra mile that Said and his crew do. They go above and beyond to help you, they listen to you concern before and after the sale. All my friends that want there they appreciate their honesty, respect and care they have for the customers. They all will recommend others to buy from Passport Nissan and the first person they always ask for is Said for his manners, honesty, professionalism and integrity. More

I took my car in for service and it was returned to me in an excellent time with the work done. The service advisor was very professional and answered my questions in a manner I could understand. I will con an excellent time with the work done. The service advisor was very professional and answered my questions in a manner I could understand. I will continue to take my truck to Passport for all future service. More

Typical bait and switch sales tactics. Received a OTD Typical bait and switch sales tactics. Received a OTD quote from mr. Forrest Smith(and yes, I have specifically Asked For the OTD price) , but Aft Typical bait and switch sales tactics. Received a OTD quote from mr. Forrest Smith(and yes, I have specifically Asked For the OTD price) , but After I went into the dealership, the price quoted Over the email not honored. Told me that No one would sell me the car at the quoted price. Wasted time and gas. Don't go. More