Passport Nissan of Alexandria

Exceptional Service Ray and Neal are exceptional salemen. Very knowledgeable able the cars they sale. They were available for Q&A via email, the phone and in person. Very Ray and Neal are exceptional salemen. Very knowledgeable able the cars they sale. They were available for Q&A via email, the phone and in person. Very polite and patience. They kept us updated through out the whole process. I love my Certified Pre-owned Nissan Murano. I gave them a budget and I walked away with a SUV. I have been a loyal customer for over 20 years. Ray even called me to wish me a happy birthday now how awesome is that. Great customer service and they strive to make everyone happy. I came in preapproved with my credit union and got a better rate from the dealer. My favorite Service Manager on Rich also came over to congratulate me on the new purchase. Just great group of people. Thank you Passport Nissan of Alexandria. More

Great dealership!!! Going to the service department each time has been a great experience. They are all great I love Richard in service he is just a nice man.. They alway Going to the service department each time has been a great experience. They are all great I love Richard in service he is just a nice man.. They always take the time to address any concerns. I recommend this dealership to everyone.. More

the warm welcome! and the positive response. the sale person was positive,he gave me explicit information about what i was looking for, the staff was very helpful ,my family and i left happy. the sale person was positive,he gave me explicit information about what i was looking for, the staff was very helpful ,my family and i left happy. More

Premium product & Superior services The sale consultant service provided by Mr. Snyder was one of the best services I have seen at car dealership - and I have been to quite a few (other The sale consultant service provided by Mr. Snyder was one of the best services I have seen at car dealership - and I have been to quite a few (other Nissan, Kia, Honda, Subaru, and Mazda) looking for my new lease car. He was friendly, easy-going, and definitely know his products. I didn't feel like he was pushy like other sale consultants. He talked me through the options available and gave me my space to think it through. Most importantly, he was very cooperative before, during, and after the sale. I need to get the Beige leather seats installed on my Nissan Altima afterward and he helped me made that transaction as smooth, quickly, and painlessly as possible. Overall, I would definitely recommend him and this dealership to anyone who is looking for a value vehicle at Nissan. More

Great Experience I got Nissan Rogue SL AWD 2014, I really love the car. All the staff at Nissan Passport are awesome and friendly. The manager gave us a good price for I got Nissan Rogue SL AWD 2014, I really love the car. All the staff at Nissan Passport are awesome and friendly. The manager gave us a good price for the vehicle. I recommend that branch and company for anyone that would like to buy a new car. More

Excellent new car experience. Had a great new car buying experience.They were straightforward, friendly and honest. Let me take a couple cars home overnight to thoroughly check out Had a great new car buying experience.They were straightforward, friendly and honest. Let me take a couple cars home overnight to thoroughly check out. They beat other local dealers and the TrueCar price. More

They are lucky I gave them 1's since 0's are not allowed !!! I went to this dealer- PASSPORT NISSAN of ALEXANDRIA thinking their internet price was the REAL DEAL. NOT REALLY! It was just a bait and switch to ge I went to this dealer- PASSPORT NISSAN of ALEXANDRIA thinking their internet price was the REAL DEAL. NOT REALLY! It was just a bait and switch to get me into their showroom. I should of know better since I spoke with them on the phone previously and they wouldnt answer my questions straight forwardly. They kept beating around the bushes. I dont live that far, so I went to their dealer anyways and asked for a different sales rep. They passed me around to 4 different people and nobody could give me a price or answer any of my questions, so they brought out the managers. They were very rude and didnt even introduce themselves professionally. The first thing they asked me was to fill out a credit application to see if I qualified to purchase a car. They dont know that I am a Dentist and make over $200k a year. ( none of my employees or anyone I know will ever purchase a car from ANY PASSPORT OWNED STORE. I get all my service done there for my older Armada, but no more! I refuse to even use their service department. They lost my business and everyone elses that I know. DONT GO TO PASSPORT UNLESS YOU WANT A NO_HASSLE TEST-DRIVE then purchase at ANOTHER DEALER. I ended up buying at NISSAN in CHANTILLY because they beat PASSPORT"S price by $2,000. DONT WASTE your time at PASSPORT. ANYWHERE else will be better. More

Recently I bought a Nissan Rogue from Nissan Passport. They have good customer service with honesty and are always available to work extended hours to get things done. I find them people of their words .I They have good customer service with honesty and are always available to work extended hours to get things done. I find them people of their words .I have been shopping around other car dealerships. Some of them confirm to me they have the type of vehicle that I`m looking for over the phone and internet, but when I get there most of them disappoint me by raising the price or telling me that they have sold the car. But, I found at Nissan Passport that the deal they promised online was guaranteed and the vehicle is available right away. Its my first experience to drive a Nissan. The quality of their vehicles, neatness, and the overall process of buying my new vehicle was great. I would like to especially thank the sales person Mark. The way he treated me and tried his best to do business with me by matching the type of vehicle I was looking for with my budget, made the process of purchasing the vehicle easy and stress free. More

Jeff McKenzie in Passport Service has always been very helpful, fair, honest and forthright. Often greets me before I even get out of the car and always gets the job done quickly, even without an appointm helpful, fair, honest and forthright. Often greets me before I even get out of the car and always gets the job done quickly, even without an appointment. Car's always cleaned inside and out. I'd buy my next car from Passport. More

Outstanding service - trustworthy mechanic! I take my Outstanding service - trustworthy mechanic! I take my xterra here offen for scheduled maintenance. They perform thorough inspections and never try Outstanding service - trustworthy mechanic! I take my xterra here offen for scheduled maintenance. They perform thorough inspections and never try to sell unnessesary services. Helped me differentiate between services I could wait on, perform myself, and those he recommended I leave to the dealership. More