Passport Nissan

On 8/22/2012I visited the parts department and ordered On 8/22/2012I visited the parts department and ordered two parts which included 1 Pulley-Crankshaft part # 11925 for $323.54 with taxes for my 2003 On 8/22/2012I visited the parts department and ordered two parts which included 1 Pulley-Crankshaft part # 11925 for $323.54 with taxes for my 2003 Nissan Murano, SL truck. On 8/28/2012, I returned to the Service Department to get a refund on the unopened Pulley-Crankshaft part because I did not need it after all. Mr. Matthew Wingard was my service representative and spoke to me in a disrespecting, condescending, discourteous, and rude manner which I did not appreciate! Wingard informed me that the part was not returnable because it was specially ordered. I asked him, "What was I suppose to do with a part that I did not need?" Of course he did not answer me and then went on to question me stating, "Who told you that you needed this part?" in a very condescending tone. He stated to me that the part was not returnable because it was specially ordered. The Order Control No. 2130 paper Part Classification: did not have NON-RETURNABLE marked in the adjacent box. I informed him that I was unaware of that fact and he stated "It is written on the paper." His statement was not true. I really became very irritated by his comments and we ended up exchanging words back and forth. Long story short, Mr. Wingard reluctantly and angrily refunded my $323.54. I've visited the Parts Department a number of times over the past few years and every time I experienced unacceptable service and noticed that the men customers were treated with more respect and better customer service than me (female, gender). If I did not need the part, I certainly would not have ordered it! The Parts Department men employees need to be re-trained or re-freshed on how to provide better customer service to customers, especially female customers! Giving the benefit of the doubt has expired with me toward Passport Nissan’s Service Department service and enough is enough! I will never ever set a foot in that Parts Department again because the unnecessary abuse, making me wait 3-5 minutes before acknowledgement during visits is unacceptable. More

I spoke with Matthew and told him multiple times that I have to drive over 40miles to purchase a very specific used vehicle. I asked him to confirm whether they still had the car available, which they supp have to drive over 40miles to purchase a very specific used vehicle. I asked him to confirm whether they still had the car available, which they supposedly did. We drove over an hour and a half to the dealership during which Matthew called once to ask me whether we are on our way and I confirmed we are on the road and to keep the vehicle ready. Once we finally reached the dealership Matthew said that the car had just been sold. I was livid and asked him why he didn't mention on the phone that there was another deal going on for the vehicle and that he should have called me to tell me not to bother coming. Matthew's response was that his sales manager wanted us to still come and view the many other vehicles they have in their inventory. It doesn't help when we were coming for one very specific car! More

i got 2 cars from this dealer in December a Alltima and a infenity ,i took my Infinity in for service they told me that my tires were bad, i just got this car 6 months ago, and i have a nail in my back tire infenity ,i took my Infinity in for service they told me that my tires were bad, i just got this car 6 months ago, and i have a nail in my back tire they fixed it but they scracht up my reams and told me that that it was all ready there. i got Tri who sold the car to look at it and said the same thing that i said that they did this when changing the tires.i had some other thing wrong with the car when i got and told Tri abiut and they said that they would fix them im still wateing.i am in the market for a CAR FOR MY SON BUT THIS IS THE LAST PLACE I WOULD BUY A CAR FROM. Just need some body to care about there custermers. forgive the spelling but my money is green. Robert Andrews 301-248-8691 unhappy More

We took our 2004 Quest in for service - the lights in the dash did not work properly. We left the van 3 times from 9/22 and 10/5. The last time and almost 1500.00 dollars later they tell us they figured out dash did not work properly. We left the van 3 times from 9/22 and 10/5. The last time and almost 1500.00 dollars later they tell us they figured out it's an electrical problem costing another 1200.00. Now when I brought it back the second time Mr. Krauth told me that they would fix the problem "without charge" because they thought it was fixed. When I went to pick it up the second time another man in the service department (Richard?) was condescending when we went to the car saying "well this says the lights were out and the lights work now". i told him the screen was black - not working. "that's the display." i don't care what it is, we told you it didn't work and it still doesn't work! and the other "lights" STILL don't stay on. We had the console replaced thinking that was the problem - they didn't tell us it was just a decorative piece of plastic that costs almost 300.00! Also, when you walk into the parts department, they don't even acknowledge your presence - they want my money but can't even say "hello"? It took 3 VISITS for them to figure out we had an electrical problem. If they knew what they were doing they should have been able to tell me that the FIRST time! On my job, people expect me to KNOW my business - that is my expectation as well. I don't think that is too much to ask! More

Are you kidding me? Recommend a bunch of idiots to work on your vehicle? Sad part is I only brought in my nissan because I was sent a recall letter. Instead of fixing, they broke stuff. They had to replace on your vehicle? Sad part is I only brought in my nissan because I was sent a recall letter. Instead of fixing, they broke stuff. They had to replace the gs sensor. The idiots didn't put my gas tank right, so driving down the rd I loose all power becasue gas is pouring out it. TOTAL IDIOTS. Plus Richard who works in the customer service has non when it comes to customer. He hung up on me when I asked why it's taking them 2 days to fix it. Yes, I was angry and his exact words were " listen you don't know who you're dealing with" Ok, that's a great way to keep any customers. Tried to complain to the manager but that didn't go any where since they were buddies. You wanna take a chance and deal with a bunch of morans who 1, can't fix a problem caused by them with all their recalls, 2, no customer service what so ever. This is why I bought my nissan at CARMAX!!! More

I have purchased over 50 vehicles in my lifetime, several from the Passport Organization. Every time I go in the staff is friendly, courteous and great to deal with. The last vehicle I purchased was one whic from the Passport Organization. Every time I go in the staff is friendly, courteous and great to deal with. The last vehicle I purchased was one which was not in stock. My saleman, Carl Parker, got it for me, negotiated a great deal and continually follows up to see how things are going. No sellem and forgetem at Passport! If you have not shopped at Passport, you are truely missing out on a great experience! More

I have specifically told them the price I could pay on a Versa and they agreed on the phone. I asked at least 3 times. The person I talked to even checked and called me with confirmation. When I went to the Versa and they agreed on the phone. I asked at least 3 times. The person I talked to even checked and called me with confirmation. When I went to the dealer they said the manager gace me a price $1500 more. I drove 45 minutes one way for a lie. Unbelievable. This is why the dealers have a bad reputation. More

They backed off on the offer/ad they had on craigslist. They had it for 11,400 for a versa and once I landed driving for 1 hr from my house to their dealership they pumped up the price by 500$. not only th They had it for 11,400 for a versa and once I landed driving for 1 hr from my house to their dealership they pumped up the price by 500$. not only that they did not tell me clearly about additional changes & the options available were also wrongly mentioned. I will never ever go to these folks. -krishna More

I will never buy anything else from Passport. They sold me a maxima and the same week the transmission went out on it then after that the struts went bad. And to make it even worse I had to get a lawyer in me a maxima and the same week the transmission went out on it then after that the struts went bad. And to make it even worse I had to get a lawyer involved inorder to make them fix the transmission and the struts. The sales-men were very friendly until I made the purchase, then no one wanted to be bothered. The only decent human being in the service department is Dennis Winsor. The rest of them are full of you know what. To make a long story short, Passport couldnt sell me a lawnmower. I wouldnt drive anything off of that lot even if they were giving it away. I tell everyone to stay as far away from Passport as possible. That entire dealership needs a major overhaul. GOOD RIDDENCE!!!!!!!!! More

I called this dealership and told them exactly what car I wanted, package, trade-in, color etc, and they said they would get it for me. I told them I had other offers from other dealerships, and they said th wanted, package, trade-in, color etc, and they said they would get it for me. I told them I had other offers from other dealerships, and they said they can beat it-no problem. AND THEY DID!!! I went in that afternoon, they gave me more for my trade than any other dealership I went to (Tisher and Sheey Annapolis), I didn't have to put much down compared to those other dealerships, they got me the car that I wanted and the price was perfect. I was there for quite a time, but that was because they took their time to get me the best deal, I test drove the car, and got my car appraised. The customer serivce was great, Larry in finance was very helpful. Paul and Ferson worked together to make sure that I got all I wanted in my car, they explained everything I didn't understand and they didn't screw me on a deal. I recommended this dealership to my mother, cousin and sister and will tell them to go there 1st because they can not be beat and they will give you the best deal. You can waste your time and gas running from dealership to dealership, and you can go to one just to compare. In the end your purchase should come from Passport. More