Passport Nissan

Shop does not gaurantee quality of workmanship **VIEW VIDEO BEFORE YOU HAVE WORK DONE AT PASSPORT COLLISION CENTER ** Google search “passport collision barrett b youtube” Had very poor collision **VIEW VIDEO BEFORE YOU HAVE WORK DONE AT PASSPORT COLLISION CENTER ** Google search “passport collision barrett b youtube” Had very poor collision work done at Passport Collision Center - supposedly Nissan Certified Autobody shop. Several locations of paint overspray were left, multiple dents were left, rubber door seals were mangled and not replaced and, tape seams for paint were visible to the eye and have begun peeling. Mud flap did not form to body, because body work was not formed to specifications and parts were reused that were stated to have been replaced in the detailed billing. More

Terrible dealership. The only good thing about this dealership is the sales people I worked with. The Ceo down to the General sales manager are all crooks. I was sold a ca The only good thing about this dealership is the sales people I worked with. The Ceo down to the General sales manager are all crooks. I was sold a car with bad tires. Purchased new ones and reported this to them before the thirty days was up and they failed to reimburse. They only communicate by email and that is they want to. I would never recommend them. More

Great experience with a dealership I've had my new 2014 Nissan Altima for about a month now and I absolutely love it. I researched it before I got to the dealership and it was just as e I've had my new 2014 Nissan Altima for about a month now and I absolutely love it. I researched it before I got to the dealership and it was just as expected. Pristine condition and only 9k miles. To top it off, my sales consultant Keenan Proctor was not only friendly but genuine and worked out an even lower price and better deal. There was push back on the price, of course, because that's the nature of the business; but using the car research I had, he worked with the dealership manager to come to a deal that they were willing to do and that I was extremely happy with. All in all, it was a great experience with a dealership for me amongst all the horror stories out there. More

Crooks and Criminals....STAY AWAY!!!!! I don't know where to start. I only gave one star because my sales guy was awesome. It sucks that he works for such a dishonest dealership. I won't I don't know where to start. I only gave one star because my sales guy was awesome. It sucks that he works for such a dishonest dealership. I won't even share his name. Long story short...I went in with my financing already secured. Told them EXACTLY what I wanted...they showed me a car 1k higher but told me they would work with me. They brought me numbers that showed them working with me. When I got back to the finance office those numbers had increased by almost 3000.00. Keep in mind I ALREADY had my financing source. They denied ever showing me lower numbers...we are smart consumers...we took a picture of the offer. We ended up walking away from the shady deal. Then we got home...they had run our credit for financing through 6 other lenders. Ummm don't you have that approval information with you? Then I called my financing source because the dealer had been sooo shady only to discover they sent over a price over 4000.00 more than we agreed. You've been warned! More

Best experience at a dealership to date I recently purchased a 2003 350z within the last week with 59 thousand miles on the odometer. My dealer Ray Webb was extremely helpful, polite and ver I recently purchased a 2003 350z within the last week with 59 thousand miles on the odometer. My dealer Ray Webb was extremely helpful, polite and very professional. Ray took an interest in the vehicle I wanted and he took an interest in me, he did not try to show me other cars or try to rip me off. He took time out of his day to show me good forums for the vehicle online and how to get new parts if I would like. In fact All of the dealers in the dealership are nice, pleasant and do not make buying a vehicle a hassle. Passport gave me the opportunity to have the vehicle put on the lift in the service bays to make sure everything was performing the way it should be. I have had three issues with the vehicle. CD player was not working, clutch cable is squeaky and a clacking noise in the rear end. Passport has stood behind the car and are repairing the issues for me. I will definitely be back to this dealership in the future for any vehicles I may need or want. This was the best experience I have had buying a car. If you need a car they have in stock, Ray Webb comes with my highest recommendation. Give him a call to make the buying experience easy and virtually stress less. More

Do not buy from this dealership if you can avoid them. They are liars and make false promises that they fail to deliver. We have had to drive back and forth several times to fix stupid careless mistakes t They are liars and make false promises that they fail to deliver. We have had to drive back and forth several times to fix stupid careless mistakes that shouldn't have happened in the first place. They still owe us 2 checks in the mail that they say they sent out but they haven't. They lied to us with the same thing the last few times we bought from them. They promise that they sent out the checks and I bugged them and finally got a confirmation number showing they didn't send it out when they said they did. It was interesting to see how each employee was blaming each other for the administrative mistakes... If someone makes a mistake they should own up to it and have to pay for it... It sucks being given the run around constantly for the same stupid crap... Also, the whole car buying experience is way too long, on average anytime I visit here it usually takes 7-9 hours for some stupid stuff... It is a disaster to have to make multiple trips and waste my valuable time and money at this place... Horrible customer experience... More

I arrived, walked through the door, and it was as if I was invisible. No staff said good morning, welcome nothing. I sat there for one hour and then finally asked how much longer before I could test drive was invisible. No staff said good morning, welcome nothing. I sat there for one hour and then finally asked how much longer before I could test drive a car. Funny thing though they keep calling me at home almost harassing, then when you get there you get these cool blank looks. The guy who eventually helped me was nice enough. Over all I was very unimpressed. I took my business to another dealership where they know how to treat customers. Let's face it they are all full of it, but it's nicer to spend your money where people are nice. This is the second time I have tried to purchase a car from Passport Nissan over the years the first time was 13 years ago, I went in and I remember no one looked at me. I took my business else where. More

We purchased a 2005 Nissan Murano from Passport Nissan last Friday. When we first went to see the car the salesperson, Michael Gilbert, could not show it because the battery was dead. We then came back last Friday. When we first went to see the car the salesperson, Michael Gilbert, could not show it because the battery was dead. We then came back the next day and had a satisfactory test drive. We entered negotiations asking for a sizable dent in the passenger side door to be fixed as well as replacing the seat covers as they were torn. The dealer agreed with the repairs and agreed to do that as to move the car off the lot. We returned later in the day to sign contracts only to be told that the 6 month, 6,000 mile warranty had been pulled off the table to be replaced by a 30 day/1,00 mile warranty to cover the dealers losses. I was dissatisfied with that but not enough to walk away from the deal since it had been "certified" inspected. I did ask for the manager's business card because I felt the deal had been misrepresented and I had the guarantee in writing and had indicated I would contact the Better Business Bureau the following day. After signing the contract and waiting for the car to go through its final delivery preparation the salesperson, Michael, came back with the original warranty. I believe Michael to be a fair, empathetic man, and I enjoyed dealing with him. The following day my wife and went out to look at the car and noticed oil leaking from the car. I looked underneath and saw what appeared to be residual oil. We then went shopping and upon our return home and noticed a burning oil smell coming from the car. I again looked underneath and saw more residual oil and pooling under the car. We contacted the dealer and they agreed to look at the car for the cause. I printed pictures of the leak and took them to the dealer, reporting to the Service manager. He said they would immediately take the car back for review. I entered the dealer and spoke with Michael, showing him the pictures. He said they would take care of it. I asked to speak with the GM because I was pretty upset with how the warranty had been switched and with the fact the we had oil leaking all over our drive. I spoke with GM Dave Gruner. I indicated I was very dissatisfied with how the the warranty had been switched and with the oil leak. I showed him the pictures. He said it would be covered under warranty. My sole goal in speaking with him was to find out if the practice of switching warranties and the oil leak were acceptable practices from his dealership. What I received was a 15 minute berating from Mr. Gruner. I cannot accurately capture his tone of voice but he did say, "You have a warranty, we're fixing it, what else do you want?" I know in writing the conversation in not accurately captured, but Mr. Gruner displayed no customer service skills such as empathy or sincerity. His customer service skills equated to dollars and cents, essentially, "You got a good deal, what the xxxx else do you want?" At one point, Mr Gruner attempted to throw me out of his office but then stopped with the door open. He offered me a full refund on the car if I was so dissatisfied saying, "I'll give you your money back right now and sell this vehicle to someone else for more money!". I thanked him for his time and left his office. Before we arrived home, the service manager called and said the car was missing the dip stick thus creating the leaking oil. He said they would get a new one in there and change the oil. He indicated the oil had been changed by the service department prior to our taking ownership of the car. He was a good person to deal with. Anyone with customer service experience should know if you have an upset customer you should diffuse the situation calmly and listen to what is being said. Mr. Gruner repeatedly cut me off, spoke over me, and yes, asked me to leave his office. He truly did not understand all I wanted was, "Sir, we are sorry about the leak and we'll get right on it." and, "I'm sorry about the warranty. It is not standard practice to switch at signing". I would have thanked him for his time and left his office. Instead I received raised voice berating about how good a deal I got, how everything was covered under warranty, how they receive national recognition for customer service, and that they offer a much better warranty than anyone else." All the facts are true but when dealing with customers, telling them they got a great deal, be happy with it and get out is NO way to guarantee repeat business. On the whole, we are satisfied with our deal, we were very satisfied with Michael Gilbert's customer service, satisfied with the service manager but exceptionally dissatisfied with how Mr. Gruner treated me. He took a potential repeat customer and made certain we would enter their doors again. More

We where looking to purchase new maxima and had live chat with Mike and spoke over phone with fersen. We agreed on price and before starting to their dealership I told to Mike that i'm 50 miles away and it b with Mike and spoke over phone with fersen. We agreed on price and before starting to their dealership I told to Mike that i'm 50 miles away and it being a working day i still can come immediately to dealership to make a deal and needed him to confirm about the vehicle. He confirmed the vehicle being in parking lot and also the mileage of the new vehicle. I was in dealership in next 1 hour and we where left unattended for nearly 1 hour and was told that vehicle is sold. They just played games with me to get me to dealership. Once we are at dealership they are trying to show other models of vehicles which we are not even interested and where asking me to take test drive. They played a very bad game with me to get me to get to dealership and fersen very rude in his talk when we asked why we are made to travel 50 miles on a working day for a vehicle that was sold. This is a very bad dealer place to purchase a vehicle. They are like this before they could sell a vehicle and i can't even imagine of purchasing any more vehicles from them. More

out of desperation went to this dealer and found a newer car than my prior. They were all friendly (like all sales p[ple) until the sale was made. The finance department is a joke, very unprofessional and car than my prior. They were all friendly (like all sales p[ple) until the sale was made. The finance department is a joke, very unprofessional and Honestly they reminded my WHY this will be my last experience with a car dealer if i can ever help it. I have had nothing but headaches with their service from the day i bought the car and nobody wants to help once they hand you the keys. suddenly nobody has answers when u have questions after the sale. Not impressed at all. once i signed my paperwork i vowed i will not be entering this facility again and i will do whatever transactions i need to either online or if its service oriented the way i feel right now i will rather fork out my own money elsewhere. All im hoping is that the car will help boost my credit and i can move on from this ridiculous dealer. A new car with no manual?? seriously?? and When i called to ask i was told cos it was used they came with no manual. utter nonsense. My vehicle is just over a year old and no manual?? im not a first time auto owner and have owned many much older vehicles that came with manuals from buy here pay-here lots. my goal is to find a way to pay this da,n vehicle off and leave this stupud dealer alone and never look back. I love my car but the sellers are a joke esp for a dealership. More