Passport Mini of Alexandria

Stellar Salesman I recently was looking to lease a new compact car and MINI was on my list of options. I arrived about 20 minuites before they closed one evening, and I recently was looking to lease a new compact car and MINI was on my list of options. I arrived about 20 minuites before they closed one evening, and Matt gladly took me for a test drive, and answered every question that I had, even though I was keeping him past closing. I decided to return the next day to see the car in the light, and his manager Ahmed took great care of me and made sure that I was happy with the deal that I was getting. I would definitely recommend Matt to anyone that is looking to get a MINI. More

Horrible Service Department After 25 years of owning Hondas and Acuras, I opted for a fun car. At least I thought I did. This car (purchased NEW) spends so much time in the shop, After 25 years of owning Hondas and Acuras, I opted for a fun car. At least I thought I did. This car (purchased NEW) spends so much time in the shop, I wouldn't know if it was fun to drive or not. The service department people are rude and go to great lengths to ignore you while they socialize. They will never give you a straight answer about when your car will be ready (hours? days? Really---they have no idea) The dealership is uncomfortable and awkward---which is unfortunate because you can plan on spending a lot of time there. I will take a boring car, that gets mw where I want to go any day of the week. More

Disrespectful salesmanship I was in the process of buying a new mini from mini of Alexandria to replace the one I bought from them earlier. To be completely transparent, the sa I was in the process of buying a new mini from mini of Alexandria to replace the one I bought from them earlier. To be completely transparent, the salesman (David) and I completed negotiating the trade-in value of the old mini and we were discussing the new car value. He stated a figure and when I informed him that I will not be interested if that is the price he slammed the phone down. I was disappointed not only as a human being that expect to be treated with professionalism and common courtesy but also as a client of the company. He should know better and should be held accountable for this behavior. I am writing this to inform management of this as well as to inform potential clients to expect such reaction even when you are using credible and legitimate proxies such as consumer report as a bench mark for market value. That is not too much to expect from a legitimate company. More

Don't Beleive A Word They Say Passport Mini of Alexandria had a used vehicle that I was interested in. Living two hours south of Alexandria, I had to plan to take a day off work to Passport Mini of Alexandria had a used vehicle that I was interested in. Living two hours south of Alexandria, I had to plan to take a day off work to drive to the dealership and purchase the vehicle. After working with salesman Ray Adams for two days, filling out paperwork for financing, and making arrangements to take a day off work, the dealership sold the vehicle hours before I got there. They call Ray "The Cat With the Black Hat." Well, the dealership pulled some Black Hat tactics on this one and instead of being concerned with satisfying a customer and creating trust, they focused on making the cheapest, fastest and easiest sale. I even offered to make a down payment on the vehicle to hold it. I would NOT recommend this dealership to anyone. More

Bought 2014 Mini Clubman from Jason V. I searched and searched online for weeks looking for the perfect Mini Clubman. I found several choices at this dealership so I went shopping there. I searched and searched online for weeks looking for the perfect Mini Clubman. I found several choices at this dealership so I went shopping there. Jason greeted us within 5 minutes of parking and I was driving the first Mini Clubman I saw within 10 minutes! Jason told me about every little feature this car has. Seeing all the features and how they work, along with the test drive, sold me on this car. I didn't look at any other Clubmans - just bought this one after the test drive. From Jason to the dealership manager to the finance guy, we were treated royally. I would definitely recommend Jason V. and this dealership. More

Amazing Purchase at Passport Mini My wife and I recently purchased two Mini Cooper Countrymen at your dealership. Vinnie Maletesta was our salesman and I must say I have never had an e My wife and I recently purchased two Mini Cooper Countrymen at your dealership. Vinnie Maletesta was our salesman and I must say I have never had an experience at a car dealership like the one I experienced at Passport. From the moment we arrived (not looking to make a purchase) the atmosphere was relaxed and casual. Because of bad experiences at numerous other dealerships over the years when we shop we usually park in the back corner so we can browse without being hassled by overly pushy salesmen who think they know what it is we’re looking to buy. When we got out and started to look around Vinnie made his way to us and asked if we were looking for something in particular and we said no just looking at the different styles. He told us he would be inside and if we needed assistance to ask for him. After about an hour of looking he made his way back to us and asked if we found anything and would we like to take a test drive. We drove the car and narrowed down our search between two cars and went inside to discuss costs. I was trading an Audi and he had someone take it to be appraised. While we were there he asked if we were hungry and brought us sandwiches and drinks. Making a long story short we were there for the remainder of the afternoon and eventually decided to buy due to the low interest rate being offered by BMW. The unbelievable experience continued when we sat down with the Financial Manager (Don) which is usually were the bad experience gets worse. Typically this is where they try to sell you yet even more things you’re not interested in but Don made a great day even better by explaining all our options and allowing us to make a decision on our own. When we declined to purchase one of the protection plans he didn’t try to force the issue just moved on to the remaining paperwork with a very positive attitude and very personable nature. I wanted white bonnet stripes, satellite radio and checkered mirror caps installed which we scheduled for the following Friday. Vinnie arranged a loaner car and met us at the dealership that day, took us in and introduced us to our service representative who explained what would happen and that they would call when the vehicle was ready. My wife decided that she was interested in a Mini as well and we scheduled to meet Vinnie the following week. She had seen one she liked while we were there for mine but it had been sold. She told Vinnie what she wanted in the way of options and he located one at another dealership. We came in and he had it in the garage being inspected and cleaned up. Again we were trading a car which they took to appraise so we sat down to work up the numbers. There was too much negative equity in our Honda and we could not get financing. This is where most dealers begin to start pressuring you but not Vinnie, He and Don worked to get us our car. Don sat down with us and explained our options and call it luck or very experienced personnel but Vinnie showed us a 2014 with all the options my wife wanted. Don got our financing approved and We are now the proud owners of two Mini Countrymen. This is the kind of dedication and attention to detail that has all but become extinct in our day to day grind so Accolades to Vinnie, Don and all the team at Passport Mini. Sincerely, Michael D. Shaughney More

2003 Mini Cooper S Brought it in to replace power steering pump and fan. DAVE says it's under warranty and it'll be ready next day. Next day FRANK calls and says it'll Brought it in to replace power steering pump and fan. DAVE says it's under warranty and it'll be ready next day. Next day FRANK calls and says it'll be $1500 and won't be ready for two more days. No thanks. I'll pick it up today. They still charged me $130 just to tell me EXACTLY what I said "still needs power steering pump and fan". Talk about "bait and hook". Ingenious to say the least. More

I bought a Mini Cooper from Mr. Lawford at this dealership in Feb 2013, and Peter made the process easy and enjoyable. His customer service, knowledge of the vehicle and follow ups were and are the dealership in Feb 2013, and Peter made the process easy and enjoyable. His customer service, knowledge of the vehicle and follow ups were and are the best I have ever experienced from any dealership - and I have use quite a few during my life time. When the car presented a problem, their service department was there for me 150%! When I contacted Mr. Joey Bonilla, their service manager, he took it upon himself to find out and fix the problem. When the problem was not fixed to my satisfaction the car was replaced with a new one. The whole process was done with the least inconvenience to me, I have no words to express my appreciation and satisfaction with the service I received. They are the best. More

The sales representative never read complete email and responded with questions that were already answered in the email in later part. This happened twice and I stopped dealing with the the rep over email responded with questions that were already answered in the email in later part. This happened twice and I stopped dealing with the the rep over email. Also, they were misguiding me on the availability and wanted to add transportation cost for the vehicle. I am glad I took my business elsewhere as they feel there are no competitors for them in the area, their lousy sales department would just function fine with over charging the customer. More

After test drives are completed, purchasing a car takes about a day. In my case it took almost a week. The car I purchased could have been sold to someone else considering the amount of time I took to get about a day. In my case it took almost a week. The car I purchased could have been sold to someone else considering the amount of time I took to get everything squared away. Blessingly no one esle shopped for the same car; at least I do not think so. Anyway most people that know me know that I am picky, I research and challenge everything. No matter the number of questions I threw at Vinnie, he maintained a calm composure answering all my questions. He offered to help me with every aspect of the car buying process. He kept in touch with me to ensure that I did not need assistance from him or his team. He went to work on his day off to provide support to me. Vinnie was not a pushy car salesman. He new his product and products offered through the dealership by the finance department. Annie Cummings is very helpful in processing and handling paperwork. She is very knowledgeable about warranties and cars on their lot. I know it is her job to know, but you'll be amazed at the number of people that only wants to sell products and care less about the customer. She is a great multi-tasker; not pushy when sharing product information. Best of she is believable because she drives the same make of vehicle I purchased. And, she was able to provide tons of information that I needed to consider with this vehicle. If I say more, then you may think they were paying me. I would definitely recommend Vinnie and Annie to help you with your next purchase. More