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Passport Mazda

Camp Springs, MD

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67 Reviews

5050 Auth Way

Camp Springs, MD

20746

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Showing 67 reviews

April 01, 2024

No Pressure! I was online and I saw a certified preowned Mazda CX-5 2023. I was in love and I sent over my information. Rafael called me and next thing I know More

by CJ
Recommend Dealer
Yes
Employees Worked With
Rafael
Apr 01, 2024 -

Passport Mazda responded

We're so glad to know that our team at Passport Mazda could provide a pressure-free and enjoyable car-buying experience for you! It's wonderful to see how Rafael, Muhammad, Kamau, and Richard all played a part in making this happen. We look forward to assisting your husband with his new Mazda purchase soon. Enjoy the ride!

January 09, 2024

Servicio al cliente es excelente Làstima no encontramos el carro que buscabamos Ofrecen muy buen financiamiento Y bajos intereses Son muy amables More

by oliviadiaz2104.89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James White
Jan 17, 2024 -

Passport Mazda responded

Gracias por su comentario. Nos alegra saber que tuvo una buena experiencia con nuestro servicio al cliente en Passport Mazda, aunque lamentamos no haber tenido el carro que buscaba. Esperamos poder ayudarle a encontrar lo que busca en el futuro!

December 12, 2023

After reviewing several cars and trucks online, I ultimately chose the Mazda CX-30. The price was right, and the service was great. My sales representative Andre was a true professional. I am glad More

by adperry20774
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Paulet
Dec 12, 2023 -

Passport Mazda responded

We're so glad to know you love your Mazda CX-30 and had a great experience with Andre at Passport Mazda. We appreciate the positive feedback and hope you enjoy your new ride!

June 14, 2023

Passport Mazda tried to scam me. While inspecting one of their CPO Mazda CX-5s, I found a crack in the plastic hinge around one of the wheels of the car that their mechanic hadn't More

by Lalamayme
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
James White
Sep 08, 2023 -

Passport Mazda responded

We appreciate your visit to our dealership and value your response as it provides helpful insight to improving our customers' experiences. In reviewing your comments there are a few areas to address. When a vehicle is being prepared for Mazda's certification process specific care is given to ensure the high standards are met in accordance with CPO guidelines. Technicians cover a 160 points inspection, in addition to the already high standards of the Maryland State Inspection for pre-owned vehicles. Prior to your time stamped photo, it was not referenced per the certification tech that any damage was on the vehicle. That does not confer that the damage wasn't on the vehicle, but that there was no record of any damage. Unfortunately, that would then move the "assumption of liability" to any customer driving the vehicle following the signed document prior to leaving the dealership. Had your photo been acknowledged prior to leaving the dealership it would have allowed the team to consider your request for a price reduction or possible repair after purchase. It is not our goal to make false representations about any vehicle Passport Mazda sells. The team does their very best to remain open to remedy any problems as they may occur. One could estimate that an individual with an inherent mistrust of automobile dealerships would be quick to come to a conclusion of misgivings. We strive to provide the best possible service possible and make every attempt address potential negatives. We are pleased you found a suitable Mazda to fit your needs and wish you nothing but the best in your new vehicle with our great brand. It seems it all worked out as we sold the vehicle within hours of its return to the dealership to a happy customer such as yourself. We will continue to do our best with every customer. Again, we thank you for your response and welcome you to the Mazda family.

August 14, 2022

Buying a car from Passport was one of the better experiences I have had car buying. And it particularly stood out in the current environment. First, because they had cars. Second, because the price More

by Tdn_home
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James White
May 24, 2022

I ultimately didn't end up purchasing from this dealership because I needed a car on a shorter timeline than their soonest deliveries, but I will definitely consider them in the future. This is one More

by Seth Taylor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Leeks
October 08, 2021

Sales and Finance were both professional and personable. We received a good trade value. Hoping the maintenance package is worth the money. More

by Mommadanos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay
Nov 05, 2021 -

Passport Mazda responded

Thanks for sharing your positive experience and for being a member of our Passport family!

May 22, 2021

I had an awesome sales experience. Tonya Mickey is a wonderful salesperson. She was honest, friendly, kind, and very transparent throughout the entire sales process. More

by Cerise1968
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tonya Mickey
Jul 16, 2021 -

Passport Mazda responded

Thank you for sharing your experience! We appreciate the opportunity to provide you with excellent customer service and a smooth purchase process. Welcome to the Passport family!

January 01, 2021

Bought 2017 Lexus in September. Come to find out in a period of three months and less than 1000 miles need new brakes and rotors. Waiting if they will respond and correct problem. Will see. But someon More

by J B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Bowers
October 02, 2020

I’m sorry to report it, but these guys are as dishonest and crooked as any bad used car salesmen stereotype. I was in the dealership yesterday and met with a salesman (Mark) and the sales manager, Mohamma More

by CRT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Bowers
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