Passport INFINITI of Alexandria

Great service I have always had a positive experience at Passport Infiniti, when bring my car in for service or repairs, and will continue to do so as long as I own I have always had a positive experience at Passport Infiniti, when bring my car in for service or repairs, and will continue to do so as long as I own this vehicle. More

Passport Infinity of Alexandria has a Customer for Life! My experience with Passport Infinity of Alexandria was exceptional. I had decided to buy a different car from another dealership. I test drove the car My experience with Passport Infinity of Alexandria was exceptional. I had decided to buy a different car from another dealership. I test drove the car and made my pick. It went downhill from there. Keep in mind that I’m a woman in my 60s that is well paid with a very high credit score. The manager from the other dealership tried to “wow” me with three pages of math (that was wrong, BTW), then he tried bullying and intimidation. I have not been “mansplained” like that in over 30 years. Finally, I told the manager to give me my car keys back; I was done. I left the dealership and went to Passport Infinity the next day. To say that my experience there was the polar opposite of the other dealership would be an understatement! I was greeted by Joe Valdovinos, an ultimate professional salesman. From the General Manager, Brian Dileo, to the credit manager, Mike Ip, I was treated professionally and courteously. They actually made buying a car fun! If you have ever experienced the horror that can be buying a car, I strongly recommend you go to Passport Infinity of Alexandria. You will be treated with the upmost respect. Joe and Passport Infinity of Alexandria have a client for life! More

awful customer service from Moses; said they would not accept my vehicle buyers check. Called Corporate - he was wrong. Guess he didn’t need sale. accept my vehicle buyers check. Called Corporate - he was wrong. Guess he didn’t need sale. More

Thank you, Brian, and Tim for working with me even on your day off. It's not what I wanted, but I hope to be back in for that QX80 ASAP. Amazing Team even the financing department. your day off. It's not what I wanted, but I hope to be back in for that QX80 ASAP. Amazing Team even the financing department. More

Definitely a dealership i would prefer to go to again. Easy, caring, on point and fast paced (when you know what you want). From the sales person;Betty to the finance office; Zamir ; Awesome job! Very mu Easy, caring, on point and fast paced (when you know what you want). From the sales person;Betty to the finance office; Zamir ; Awesome job! Very much appreciated. More

Phenomenal Service! Amazing customer service! I walked into the dealership knowing my exact interest, delivered my expectations and drove off the lot with a 2019 Infinit Amazing customer service! I walked into the dealership knowing my exact interest, delivered my expectations and drove off the lot with a 2019 Infiniti Q60 in less than 4 hours! I would highly recommend both family and friends to Passport Infiniti of Alexandria! More

Lesson learned. Ask for vehicle history report next tim you are a woman DO NOT go by yourself to purchase a vehicle from here. If you do ask for a vehicle history report prior to your purchase If it's a you are a woman DO NOT go by yourself to purchase a vehicle from here. If you do ask for a vehicle history report prior to your purchase If it's a certified used car. My error was that I was in good hands considering the fact that I had a good experience the 1st time when I had my Q70. I kept it until the lease was up. I got a preowned 2017 QX60 September of 2018 I've been to the dealership 6 times to have something replaced or repaired. 3 of the visits were for the same the issue. The corrections were for a timing control issie. Another time they had to replace my radiator fan. Another visit was to address a recall part. The cover for my driver side mirror came off... After looking over the vehicle history report I learned that the same mirror was broken and replaced prior to me purchasing the vehicle. I put in a request for it to be repaired 4 times. Each time they told me that the part was on it's way. I finally got it fixed and they charged me $189 for it. Personally, I feel like if it was broken and repaired prior to me purchasing the vehicle they would have been courteous and waived the cost. Before I walked off the lot today I noticed that the mirror was still not fixed!! I was told that in order for the mirror to be fixed 100% I would need to pay $1700 because it would require replacing the entire mirror and shell. I included pictures of what they call repaired and also a picture of my passenger side mirror which is perfectly fine. I really wish I requested that vehicle maintenance record prior to my purchase. I learned that there was body damage prior to my purchase. A hose had burst underneath the passenger side front seat and flooded the floor As a result they had to replace the carpet. There was mold in the sunroof at some point..(what causes that I havent a clue.) *** I'm attaching pictures so no one can come behind me and say that my experience wasn't real. Super disappointed. Lesson learned. I'm still under warranty. They at least could've offered a buyback, accept my request for a buyback or extend my warranty. More

Dealership will lie to you I went to this dealership to look at a used car. I liked the car but we were not able to agree on a price. No issue here, as it is a part of the proce I went to this dealership to look at a used car. I liked the car but we were not able to agree on a price. No issue here, as it is a part of the process. Between one to two weeks later i was contacted by the dealership regarding the car. We communicated via text. They told me i could purchase the car at the price that I was looking for. I made sure to ask if the price includes taxes and fees, and they confirmed the price. I went to the dealership to make the purchase that weekend, dealership was a hour drive one way. Upon arrival i was told that they made a mistake and that the price they told me did not include sales tax, and it would be approximately $600 more then what i was told. Not sure if it was miscommunication on their part, or them just lying to me to bring me in. I was extremely disappointed that i was lied to and had to make the trip out there. I have texts from them confirming what they told me. I did not make the purchase, and would not recommend the dealership. More

The Perfect Car Buying Experience I found the type of vehicle at a local dealership in NC but they did not have the color I wanted. I broadened my search to nationwide and saw my next I found the type of vehicle at a local dealership in NC but they did not have the color I wanted. I broadened my search to nationwide and saw my next dream car at passport Infiniti. I initially started the process with La'Quisha Turner. She was absolutely phenomenal! She was kind, very knowledgeable, and did exactly what she promised to. I was so impressed with her, that i woke up at 5 AM and drove 301 miles to purchase my vehicle from passport Infiniti. The staff greeted me in the parking lot and catered to me until I drove away with a big Charlie Brown smile, lol! I was skeptical about putting a lot of effort into a vehicle that I had not seen in person, but with people like the folks at Passport Infinity at the helm, buying online is the only way to go for me. More

Real People that Care General Manager Brian Dileo and his crew really went above and beyond providing an exceptional sales experience. The lease on my daughters Q50 was up General Manager Brian Dileo and his crew really went above and beyond providing an exceptional sales experience. The lease on my daughters Q50 was up and Brian and his crew Amir and Samir really made the transaction simple and easy the selection process was very quick price and payments were presented in a very transparent fashion then paperwork was handled quickly and a very clean and prepped QX50 was in our driveway. Fast forward to this week my son in law totaled his car and we decide to return to Passport which had a great selection of pre-owned Infinitis in their inventory to choose . We chose a very nice well maintained 2015 Q40 and again Brian , Amir and Samir made the transaction very simple and easy and now there is a Certified PRe-Owned Infiniti in the family . The personal service that Brian and team provide will always keep our family returning for all of our Infiniti Sales and service needs ...Awesome Job boys and thanks very much for a fantastic experience More