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Passport INFINITI of Alexandria

Alexandria, VA

Overview
Reviews
Vehicles
4.2
214 Reviews
Call Dealership (703) 461-1500

160 South Pickett Street

Alexandria, VA

22304

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Showing 214 reviews

March 17, 2022

Timely and efficient. Garry kept me updated with every step as the service was being performed on my vehicle, greatly appreciated as I was out of state and a friend had t More

by tazefor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garry D.
Report | Print
Dec 31, 2022 -

Passport INFINITI of Alexandria responded

Thank you for sharing your feedback!

February 14, 2022

Service is always prompt, the service representative is helpful and knowledgeable, provides excellent service. Explains the work that needs to be done so I can understand it. More

by brnsgr63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I didn’t talk with management, I worked with Gary from service
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Dec 31, 2022 -

Passport INFINITI of Alexandria responded

Thank you for sharing your valuable feedback! We appreciate your business!

February 11, 2022

Very clean customer service friendly business. I will only do business with them when it comes to Infiniti products More

by earnest934
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Said Abdelilah
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Dec 31, 2022 -

Passport INFINITI of Alexandria responded

We are glad to have you apart of our Passport INFINITI family!

February 07, 2022

Garry Drummond- Lane Manager, provided excellent customer service. He is very knowledgeable and professional. He kept me updated on my vehicle. More

by cherylhj1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garry Drummond
Report | Print
Dec 31, 2022 -

Passport INFINITI of Alexandria responded

We are so glad Gary could assist you! Thank you for the five-star rating!

January 28, 2022

It's always a pleasure doing business at passport infiniti of Alexander very satisfied customer More

by alethia.staton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Betty,Laquisha and Michael
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Dec 31, 2022 -

Passport INFINITI of Alexandria responded

Thank you for sharing your feedback. We appreciate the five-star rating!

January 01, 2022

The sales and service teams here are excellent and take the time to answer all of your questions. I will be coming back here for my next car! More

by lamars79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Said Abdelilah
Report | Print
Dec 31, 2022 -

Passport INFINITI of Alexandria responded

Thank you for the five-star rating! We are so glad to have you apart of our INFINITI family!

December 21, 2021

I have dealt with Gary for quite some time. He is very efficient and extremely calm. The man always finds a way to meet the customers needs without the stress. I don't encounter this level of customer ser More

by williamslp60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Said Abdelilah
Report | Print
November 23, 2021

The team at Passport Infiniti was incredibly professional and knowledgeable, and went the extra mile to help me get what I wanted. More

by Srj0272
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Said Abdelilah
Report | Print
November 11, 2021

Passport Infiniti of Alexandria has always provided me with excellent customer service and car care. Keep up the superb work and great job. More

by vdpwizkid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lawrence Chatman, Mark Hampton
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November 11, 2021

This place gives such an amazing service. Couldn’t ask for anything more. Keep up the excellent service. More

by Relle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garry Drummond
Report | Print
Nov 10, 2022 -

Relle responded

Infiniti has always done such a phenomenal job. My service guy Garry has always took amazing care of my car. Also he is very knowledgeable of what he does.

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