Passport INFINITI of Alexandria

I took my car for SES light and to check the brakes. I dropped the car off on Saturday at the dealership and filled about paperwork with the problem and was told since I have no appointment, they will cal dropped the car off on Saturday at the dealership and filled about paperwork with the problem and was told since I have no appointment, they will call me on Monday. No body called on Monday until I called them around noon. They had no information about the car, so i gace them my information over the phone and the guy on the other side said he will investigate and call me back. Teo hours passed by and no phone calls, I drove up there and they said we will look at it and give you a call. An hour later I received a call and mr. Jon mentioned the key to my car is not working and I need to bring my other key in so they can reprogram the keys, he did not forget to recommend all the services that would total up to $1500; when i asked about the reason about me bringing the car if they can figure out what it is and fix it, he had no clue what i brought the car in for. I brought them the key and was told they will call me on Monday with what needs to be done. I was also told there are no loaner cars and when i asked for a rental that i would pay for he gave me a phone number and said call them since we deal with them and they will come tp pick you up. I drove home and before I parked i get another call that there are no problems with the car and the keys are fixed and that i can come pick it up. I picked the car up and had a couple of questions in which i got the infamous i have no idea and i don't know answer.(thankfully they hosed the car to wash it, yup and i was not charged a dime, after all no work was done on the car) after i got home i figured let me try the keys that they fixed and to my surprise only one key is working. The valet key is not working. (It was working fine before). I recommend you never take your car there. More

I brought my car in for repairs, I had a rattle in the front right side they told me they knew what the problem was and it would cost $1150.00 and any other place it would have cost $600.00. I got the car front right side they told me they knew what the problem was and it would cost $1150.00 and any other place it would have cost $600.00. I got the car back and was told that the problem was 99% fixed but a front strut needed to be replaced but after 2 weeks I briught the car in and got a call saying sorry we missed this but the noise is the top engine mount. I'm not rich and 1100.00 is allt of money to have someone miss diagnose your car. the said the would put the part in and did not charge me for it but $160.00 vs 1100.00 is a big difference. More

Jeff is friendly and knowledgeable service manager. I always try to deal with him -- then I get the best service possible. always try to deal with him -- then I get the best service possible. More

Found this dealership to be considerably less than honest. Throw in deceptive, and evasive and you get BUYER BEWARE. honest. Throw in deceptive, and evasive and you get BUYER BEWARE. More

What a horrible dealership! Went to buy a used honda What a horrible dealership! Went to buy a used honda accord for an internet advertised price of $16, 897. Met with Charles Shewmaker and Kevin Dro What a horrible dealership! Went to buy a used honda accord for an internet advertised price of $16, 897. Met with Charles Shewmaker and Kevin Drost, and Charles Blackstone. Gave $1,000 deposit and a buyers order. Was told I would be called when "maintenance was done." Then, no call. Every time I called, was told that tires were ordered for the car from "Seattle." Now, has been over one week, and suddenly the internet price has changed to $19,647. Refusing to honor their written and verbal agreement. The people there are a bunch of crooks and liars. They wasted my time, effort, and now they are in breach of contract. STAY AWAY FROM THIS DEALERSHIP. Use it only for test driving, but NOT buying. More

This dealership is not honest. Bought a brand new infiniti, only to find out after bringing it home, it had previous paint work done. Took it back and had to spend more money to get another new one. infiniti, only to find out after bringing it home, it had previous paint work done. Took it back and had to spend more money to get another new one. If I had to do it all again, I would have asked for my money back and ran. I will never deal with them again or recommend them to anyone. Don't trust them. More

This dealership is not honest. Bought a brand new infiniti, only to find out after bringing it home, it had previous paint work done. Took it back and had to spend more money to get another new one. infiniti, only to find out after bringing it home, it had previous paint work done. Took it back and had to spend more money to get another new one. If I had to do it all again, I would have asked for my money back and ran. I will never deal with them again or recommend them to anyone. Don't trust them. More

Okay experience, did not like the fact that the sales rep had to bring his manager out to haggle prices. Manager was not that friendly but other than that everything was okay. had to bring his manager out to haggle prices. Manager was not that friendly but other than that everything was okay. More

I had my M35X on May maybe its the first 100 new M series After my 7 month old Acura TL They sold me the best car I have ever had much technological car after new Mercedes S500 They are very friendly After my 7 month old Acura TL They sold me the best car I have ever had much technological car after new Mercedes S500 They are very friendly but finance department little tricky guys over there, dont trust them much. Sales Department very nice people the first car I was loooking for is like fully loaded and They got my car in an hour and I saw the car on the truck in front of the dealer in an hour, Work with the charles and the others. Service department is little though, sometimes they forgetting what they gonna do and they are doing different stuff. More

The following is my experience with Passport of Infiniti in Virginia Alexandria on April 27, 2005.<br> <br>From an internet quote request. Passport quoted me an advertisement of 500 dollars below invoice on in Virginia Alexandria on April 27, 2005.<br> <br>From an internet quote request. Passport quoted me an advertisement of 500 dollars below invoice on an all new 2005 G35X excluding taxes, tags, and destination charge. The model I was looking for was a base 2005 G35x. This particular car had splash guards, trunk mat, and spare tire.<br> <br>Upon entering the dealership, I was greeted by the dealer and we test drove the car. Everything was fine up until we sat down to start the paper work. The price this company quoted me was about 610 dollars over what I was expecting. Turns out they included the destination charge as part of their original invoice. So this is how they calculated the invoice price:<br> <br>Invoice = Base + Options + DESTINATION CHARGE<br> <br>The calculation of the final price is:<br>Final Price = Invoice (from above) + DESTINATION CHARGE (AGAIN) - 500 (from the internet quote)<br> <br>Basically the dealer is trying to make you believe you are getting a 500 dollar discount but in reality you're not. They make it up by charging you Destination charge twice. True, some of you may think that's still a good price, which I believe is true. There are other dealers like Rosenthal and Timonium that will give you deals for the same if not better.<br> <br>When I pointed this out to him, the sales person got his manager and his manager came back to say "take it or leave it". The guy lied straight to my face saying that they are not charging me destination charge twice. The manager even printed out the invoice. Even the invoice showed the exact calculation above, but the manager refused to admit he was charging me twice for destination. They knew I caught them in a lie and that's when I just packed up and left.<br> <br>Just be wary of dealer tricks like this. I would not trust anyone at that dealer. More