Passport INFINITI of Alexandria

My sales person Dino was very prompt leading up to the day of and throughout my visit . He made sure that my purchase went smoothly and I was comfortable with everything. I liked the teamwork with the hi day of and throughout my visit . He made sure that my purchase went smoothly and I was comfortable with everything. I liked the teamwork with the his management team during his absence, it was very professional . I would recommend this dealership to others as well. More

Members were nice & process was relatively fast. I went there for one item they had, test drove it, liked it & took it. Made is simple for them as well I hope. I went there for one item they had, test drove it, liked it & took it. Made is simple for them as well I hope. More

I try to always have my Infiniti serviced at Passport. The staff is uniformly friendly and helpful and the work is done right each time. Whenever I need a free loaner car, they have provided one quickly The staff is uniformly friendly and helpful and the work is done right each time. Whenever I need a free loaner car, they have provided one quickly. I haven't used the valet service (pick up the vehicle at my home and return it) but it's nice to have that option. More

Great atmosphere entire staff &DINO my sales advisor were outstanding overall a great day getting my awesome Q50 red sport! outstanding overall a great day getting my awesome Q50 red sport! More

One of the floor mats was missing. Got no satisfaction and no returned calls concerning the issue. The missing mat and truck mat cost $240.00. I guess the dealership needed the money m Got no satisfaction and no returned calls concerning the issue. The missing mat and truck mat cost $240.00. I guess the dealership needed the money more than I did to satisfy a customer. Still a nice car but you certainly don’t build loyalty. More

Great service department that I have been utilizing for 7 years. I won't take my car to another dealer even if it is closer to my house. years. I won't take my car to another dealer even if it is closer to my house. More

Wish i could give No stars for you guys. My car got totaled and i called to see what info i needed to bring to cancel its. So came in to cancel my warranties (5/18/2023) with all the needed My car got totaled and i called to see what info i needed to bring to cancel its. So came in to cancel my warranties (5/18/2023) with all the needed documents and the Passport finance representative who assisted me had me fill out the wrong forms which caused a delay in the refund process which was needed by Infiniti Financial Services to close out my loan. After calling multiple times to get this rectified Finance director(Michael Ip) sent me an email with the CORRECT FORMS to fill out (5/30/2023) i did and sent back within 15 Mins. Fast forward I once again had to follow up AGAIN and got an email from Michael saying payment was going out 6/23/23 but he LIED and now fast forward my credit has been dinged i follow back up for him AGAIN to tell me now it was sent out on 6/27/2023 (Regular Mail) with no sense of urgency on my behalf being that I informed them of every bit of info to assist and still hasn't been received by Infiniti Financial Service as of (7/5/2023) so I don't even know if thats the truth at this point since Passport Finance is blaming their accounting department… now my road to buying my first home has been altered THANKS! More