Passport INFINITI of Alexandria

Totally unprofessional. It took 5 weeks to get my title work to me and when I finally received it the title was not signed, so I had to mail it back. Since you have 30 days to get license I was driving th work to me and when I finally received it the title was not signed, so I had to mail it back. Since you have 30 days to get license I was driving the car without license for over a week and when I was finally able to get the car licensed I had to pay a late penalty. I started calling the dealer 2 weeks after my purchase to find out about the title work and the business would seldom answer her phone. When I was able to talk to her she would give me a date that it was going to go out. On 3 seperate occasions the date came and went without, but no paperwork. This was very frusterating. This was by far the worst car buying experience that I have had. More

I had a great experience at Passport. Johnny Craig took excellent care of me and ensured that I found the care I wanted. Steve Browdy, the General Manager, was also extremely nice and professional. I wou excellent care of me and ensured that I found the care I wanted. Steve Browdy, the General Manager, was also extremely nice and professional. I would recommend anyone to this dealership. More

I brought in my FX for maintenance. It was such a pleasant experience. I felt that I was treated with professionalism, courtesy, respect, and with excellent customer service. I pulled into the servic pleasant experience. I felt that I was treated with professionalism, courtesy, respect, and with excellent customer service. I pulled into the service lane, on time for my appointment, I was greeted with a smile and had no wait. My service advisor went through the process smoothly and explained exactly what was going to take place, told me the estimated completion time and then directed me to the right area to pick up my loaner. I received a phone call that afternoon when my truck was ready. It was a seamless process and my truck was so clean when I picked it up. WOW.... very happy! More

The entire staff that I dealt with was great. The negotiation went as planned with a little back and forth, which I had no problem with. I am satisfied with the vehicle that I purchased. I have only negotiation went as planned with a little back and forth, which I had no problem with. I am satisfied with the vehicle that I purchased. I have only one issue that I was a little surprised. I am a resident of Maryland and during the paperwork completion, I was told that I needed to get the vehicle inspected in MD and bring the paperwork (receipt) back to the dealership. It was kind of surprising that I would have to go spend another unplanned $100 plus. Other than that, my experience of great and will return....maybe for an Infiniti. More

I have brought my new purchased car, 2005 FX35, for a routine post purchase inspection at the Passport Infinity of Alexandria, VA. The only repairs that I requested were related to 2 door actuators malfu routine post purchase inspection at the Passport Infinity of Alexandria, VA. The only repairs that I requested were related to 2 door actuators malfunctioning and one window control switch. Unfortunately the car was returned to me with additional issues. The driver side mirror controls were not functioning and there was a scratch in to the window protective film. I report my findings as I pick up the car and it was suggested to me that it may have been a contact left loose in the door as there was work that have been performed and that the scratch in the window film was not their fault as noting in the door could have scratch the film. I returned my car the next day and following the investigation was revealed that the entire engine of the controls needs to be replaced. The entire mirror minus the casing was replaced. This process took more than a week, with the car blocked in the service. Picking up the car for the second time I have observed a bump in the back bumper and ask the Service technician what happened? He flat out insinuated that I am imagining issues with my car and that there was nothing high enough in the garage that could my car have been backed in to it. The bottom line is that I left the dealership with a car that was hit in the back bumper and with an interior window scratch of the protective film. Also there were 2 paint chips scratches from doors that have bumped in to the sides of my car during the weeklong stay at the dealership. The Post Purchase Inspection stated in writing that I have a car in Excellent Condition. 1 week after this report was give to me ( for 250$) by Passport Infinity of Alexandria, VA my exhaust system start rattling and upon future inspections I discover that the entire system was heavily corroded, including 2 large holes. As it was explained to me by exhaust systems experts in a different dealership garage, the problem that I was dealing with is quite common for cars with low mileage and over 5 years of age. As the car was not run enough the acid have not exited the exhaust and so it corroded more aggressively the system. As you could imagine I did not return to the Infinity Dealership to have any more work being done on the car as I have released that not only they were lying to me but they were actively messing with my car. PLEASE STAY AWAY from this Dealership and do not fall for the apparent “nice” looking facilities …brand new actually. Service is terrible and the risk of walking away with additional issues is real….look what happened to me. Cheers. More

I have purchased a pre-owned 2009 FX35 at Passport Infinity of Alexandria and I would highly like to recommend my sales person Johnny Craig. I've spent almost four hours at the dealership looking at t Infinity of Alexandria and I would highly like to recommend my sales person Johnny Craig. I've spent almost four hours at the dealership looking at three different year models, Johnny was very professional with great integrity, and he is patient and kind while demonstrating solid understanding about things that really matter for you as a buyer. The car I've purchased required some minor repairs and Johnny was so kind to come over to my house with a loaner car, he took my car to the dealership made sure everything was fixed to perfection and then returned my car to my work, so essentially I had nothing to worry about. I would highly recommend passport infinity of Alexandria as your dealership and especially Johnny Craig as your next sales person. Thanks, Yariv Mazor More

I would never recommend anyone to this dealership. Their Financial Manager C. Murphy is a very rude, unprofessional and life xxxxxxx person. Run you can get better service from Honda, Nissan , or even Toyot Financial Manager C. Murphy is a very rude, unprofessional and life xxxxxxx person. Run you can get better service from Honda, Nissan , or even Toyota. Their is a Service Center next to this dealership go there. The prices is the same, but atleast their customer service is a lot better. More

Yes I would recommend this dealership and I would specifically recommend Johnny Craig. Purchasing/Leasing a car is a very time conusming process and often can make the consumer a bit irritable. Joh specifically recommend Johnny Craig. Purchasing/Leasing a car is a very time conusming process and often can make the consumer a bit irritable. Johnny made it less so by his easy bannter and charismatic personality. He was knowledgable on a variety of subjects and always kept the conversation light. He was very interactive. He made the wait a little less painful while the paperwork process was being handled. Arthur was a treat as well. And the finance officer (white female) sorry can't recall her name was just a s friendly with her easy conversation and friendly personality. It is a wonderful family Infiniti has. Thanks, Lisa Pasini More

I had an overall great experience at Passport Infiniti. I was deciding which dealer to go to in the area and Arthur called me personally, and convinced me. Everyone was very friendly, and Johnny was great to was deciding which dealer to go to in the area and Arthur called me personally, and convinced me. Everyone was very friendly, and Johnny was great to work with. Buying a new car can be a stressful en devour, but Johnny made the process easy and stress free and I never once felt pressured. I left that day with a G25x and it's a great car. More

I will recommend Minho from Passport Infiniti of Alexandria to all my friends and family… While I was waiting for a car sales man from Chantilly I decided to call Passport of Alexandria and Minho K Alexandria to all my friends and family… While I was waiting for a car sales man from Chantilly I decided to call Passport of Alexandria and Minho Kong answered the phone. After speaking to Minho Kong on the phone for two minutes I immediately knew that he would be the one I would get my car from. The folks at Passport Alexandria are very friendly and nonaggressive. They were willing to spend the time and effort to work with me, which I find very valuable. They made sure that I received the lowest rate for the exact car I was looking for. I had visited many dealerships before choosing an Infiniti from Passport Infiniti of Alexandria. So when I say the lowest rate I really mean that! More