Passport INFINITI of Alexandria

I can only think of one example of a customer service representative going above and beyond in my experience, and it wasn’t even that significant, it was also about 30 years ago - in the days when a comp representative going above and beyond in my experience, and it wasn’t even that significant, it was also about 30 years ago - in the days when a company was concerned with every individual and the customer was always right. I thought those days were completely gone and certainly not part of todays generational view of the customer. That is until I went to Passport Infiniti in Alexandria, VA and was transferred over to Mr. Jon Conner, the customer service technical rep. Once maybe in your lifetime you run into someone who is pleasant, approachable, listens and truly shows sympathy with a customers woes. My Infiniti 2011, I30 had an engine light on and this prevented me from passing the emissions test for a registration renewal. To make a long story short, I had to return three times, each time the engine light came on again, and again. After about $4,000 the car is fine now. You would think that after returning time after time after time and spending that large sum of money that a customer would get mad - even worse - screaming and yelling. I could have taken that route but it was Mr. Conner who somehow made me feel OK about having to go through this episode of car repair. I don't have the kind of money to lay out $4,000 in a clip, it hurt, it hurt alot but somehow I am ok with it. My conclusion is that a sympathetic, cordial, kind and understanding customer rep. can make even the worst of situations ok. Thank you Mr. Conner. I only wish I could duplicate you and your character over and over and over again and have you work at all the businesses I deal with. Tom Trivisani More

My initial inteoduction to the dealership was not as friendly. The first salesman didn't seem to want to help, but did ask another individual to help me, who I found very nice. During my test drive vi friendly. The first salesman didn't seem to want to help, but did ask another individual to help me, who I found very nice. During my test drive visit, another individual had to help me since the 2 nd salesperson was with another client. The third salesperson worked out well. She was friendly and accommodating. The managers were very cordial and helpful in finding the exact vehicle I wanted for the price I was willing to pay. Overall, my experience in purchasing was good, very close to great. More

I Would recommend this dealership because there fast,great, excellent ,and most of all stand by there word. Which means a lot as far as dealing with a business. fast,great, excellent ,and most of all stand by there word. Which means a lot as far as dealing with a business. More

The customer service at Passport Infiniti is flawless and can not be beat. Passport Infiniti should really be a model for all businesses, as their customer service, vehicles and business environment are all can not be beat. Passport Infiniti should really be a model for all businesses, as their customer service, vehicles and business environment are all top quality. John Craig and Latoya really know their business and were accomodating in all of our requests, in addition to answering any and all of our questions within a timely manner. Highly recommend!!! More

BEWARE! The dealer employed unethical business practices when selling us our lease. Salesperson, Min, gave us all charges in writing which were paid upfront, in cash, towards a new 2011 Infiniti G25x lease. when selling us our lease. Salesperson, Min, gave us all charges in writing which were paid upfront, in cash, towards a new 2011 Infiniti G25x lease. Between the time the paperwork travelled from Min to Soleiman (Finance manager) another charge of $400 was inserted in the lease papers. This charge was NOT DISCLOSED at any time by Min or Soleiman but squeezed into the contract in the finance office during signing without notifying us or our consent. The Manager, Jeremy, and Soleiman were called and messages left for them. Even after salesperson verified the charge was not disclosed, the GM called us with inadequate/unsatisfactory responses. Tags were to be sent via FedEx but never delivered. Took twice the promised timeframe to give trade-in check and keys. AVOID!!!!!!!!!!!!!! More

I negotiated on the phone with Robert before going to the dealership. When I got there, the deal was exactly as we discussed. Robert is cool, calm and collective- a refreshing change from what I'm used to de dealership. When I got there, the deal was exactly as we discussed. Robert is cool, calm and collective- a refreshing change from what I'm used to dealing with when it comes to car dealers. Sandra is a great salesperson and able to read her customers well- friendly & not to pushy. The dealership comes with complete transparency- we went over the numbers together. They answered questions objectively. It took several hrs to work through the deal. Passport worked hard to get me in the car I wanted. Latoya is great to work with and knows her stuff! She obviously comes with years of experience, friendly and didn't try to up sell- again, stuff I'm not used to. Overall, a good experience with a friendly yet not pushy dealership- just what I was looking for! More

I know I was an easy customer - knew exactly what I wanted but Sandra made sure I was "sold". She took the time to explain all of the features (paying for) during our test drive so I had the ultimate wanted but Sandra made sure I was "sold". She took the time to explain all of the features (paying for) during our test drive so I had the ultimate experience. She also worked to be sure she got the sale and matched the price she knew I was willing to pay. As always, Passport treated their customer with respect made the buying experience hassle free. Thanks! More

My husband and I just purchased a 2011 QX56 from passport infinitit. Due to my husbands crazy work schedule we were often pressed for time. Johnny Craig was fabulous! He helped us get the majority of our pap infinitit. Due to my husbands crazy work schedule we were often pressed for time. Johnny Craig was fabulous! He helped us get the majority of our paper work done before arriving and we were literally there for 45 minutes total! We had very specific features in mind for our car and passport and Johnny made it happen. They had our car shipped and delivered within a week and half. When we arrived to pick it up the entire staff was great and our car was beautiful! We live in Florida half of the year and usually buy our cars there, but passport has been wonderful! We have only had our new car for two weeks but we did have it in for a routine service appointment and the staff there was awesome as well! Johnny has personally called me since taking our new car home, just to check in. I hope this outstanding service continues for us in the years to come. Go to Passport Infiniti in Alexandria and see Johnny Craig!!! More

it takes long time to respond, and the price just so high,even higher than carmax, counter there offer online is requiring a long patient. high,even higher than carmax, counter there offer online is requiring a long patient. More

Johnny Craig who is a Sales Consultant at Passport Infiniti of Alexandria is really a patient person and made sure the great customer satisfaction is met. After he showed several new FX35 cars, filled Infiniti of Alexandria is really a patient person and made sure the great customer satisfaction is met. After he showed several new FX35 cars, filled out a credit application, answered any questions, etc...to my fiance and me, we then went to fill out a contract agreement and loan to purchase the FX35 with a Business Manager at the Finance center. Even though the dealership is closed at 7 PM, but we just started asking a lot of questions to the Business Manager and signed paperworks until 10:30 pm. Yes, I am seriously not kidding. And we were so surprised that Johnny was delivering the new car and waiting for us to get it at 10:30 PM, instead of going to his home for the day when the dealer is closed at 7 PM. We really like Johnny and are satisfied with the overall experience at the Passport Infiniti of Alexandria. We would recommend this dealership to anyone who is interested in purchasing Infiniti cars. More