Passport INFINITI of Alexandria

The customer service at Passport Infiniti is flawless and can not be beat. Passport Infiniti should really be a model for all businesses, as their customer service, vehicles and business environment are all can not be beat. Passport Infiniti should really be a model for all businesses, as their customer service, vehicles and business environment are all top quality. John Craig and Latoya really know their business and were accomodating in all of our requests, in addition to answering any and all of our questions within a timely manner. Highly recommend!!! More

BEWARE! The dealer employed unethical business practices when selling us our lease. Salesperson, Min, gave us all charges in writing which were paid upfront, in cash, towards a new 2011 Infiniti G25x lease. when selling us our lease. Salesperson, Min, gave us all charges in writing which were paid upfront, in cash, towards a new 2011 Infiniti G25x lease. Between the time the paperwork travelled from Min to Soleiman (Finance manager) another charge of $400 was inserted in the lease papers. This charge was NOT DISCLOSED at any time by Min or Soleiman but squeezed into the contract in the finance office during signing without notifying us or our consent. The Manager, Jeremy, and Soleiman were called and messages left for them. Even after salesperson verified the charge was not disclosed, the GM called us with inadequate/unsatisfactory responses. Tags were to be sent via FedEx but never delivered. Took twice the promised timeframe to give trade-in check and keys. AVOID!!!!!!!!!!!!!! More

I negotiated on the phone with Robert before going to the dealership. When I got there, the deal was exactly as we discussed. Robert is cool, calm and collective- a refreshing change from what I'm used to de dealership. When I got there, the deal was exactly as we discussed. Robert is cool, calm and collective- a refreshing change from what I'm used to dealing with when it comes to car dealers. Sandra is a great salesperson and able to read her customers well- friendly & not to pushy. The dealership comes with complete transparency- we went over the numbers together. They answered questions objectively. It took several hrs to work through the deal. Passport worked hard to get me in the car I wanted. Latoya is great to work with and knows her stuff! She obviously comes with years of experience, friendly and didn't try to up sell- again, stuff I'm not used to. Overall, a good experience with a friendly yet not pushy dealership- just what I was looking for! More

I know I was an easy customer - knew exactly what I wanted but Sandra made sure I was "sold". She took the time to explain all of the features (paying for) during our test drive so I had the ultimate wanted but Sandra made sure I was "sold". She took the time to explain all of the features (paying for) during our test drive so I had the ultimate experience. She also worked to be sure she got the sale and matched the price she knew I was willing to pay. As always, Passport treated their customer with respect made the buying experience hassle free. Thanks! More

My husband and I just purchased a 2011 QX56 from passport infinitit. Due to my husbands crazy work schedule we were often pressed for time. Johnny Craig was fabulous! He helped us get the majority of our pap infinitit. Due to my husbands crazy work schedule we were often pressed for time. Johnny Craig was fabulous! He helped us get the majority of our paper work done before arriving and we were literally there for 45 minutes total! We had very specific features in mind for our car and passport and Johnny made it happen. They had our car shipped and delivered within a week and half. When we arrived to pick it up the entire staff was great and our car was beautiful! We live in Florida half of the year and usually buy our cars there, but passport has been wonderful! We have only had our new car for two weeks but we did have it in for a routine service appointment and the staff there was awesome as well! Johnny has personally called me since taking our new car home, just to check in. I hope this outstanding service continues for us in the years to come. Go to Passport Infiniti in Alexandria and see Johnny Craig!!! More

it takes long time to respond, and the price just so high,even higher than carmax, counter there offer online is requiring a long patient. high,even higher than carmax, counter there offer online is requiring a long patient. More

Johnny Craig who is a Sales Consultant at Passport Infiniti of Alexandria is really a patient person and made sure the great customer satisfaction is met. After he showed several new FX35 cars, filled Infiniti of Alexandria is really a patient person and made sure the great customer satisfaction is met. After he showed several new FX35 cars, filled out a credit application, answered any questions, etc...to my fiance and me, we then went to fill out a contract agreement and loan to purchase the FX35 with a Business Manager at the Finance center. Even though the dealership is closed at 7 PM, but we just started asking a lot of questions to the Business Manager and signed paperworks until 10:30 pm. Yes, I am seriously not kidding. And we were so surprised that Johnny was delivering the new car and waiting for us to get it at 10:30 PM, instead of going to his home for the day when the dealer is closed at 7 PM. We really like Johnny and are satisfied with the overall experience at the Passport Infiniti of Alexandria. We would recommend this dealership to anyone who is interested in purchasing Infiniti cars. More

Totally unprofessional. It took 5 weeks to get my title work to me and when I finally received it the title was not signed, so I had to mail it back. Since you have 30 days to get license I was driving th work to me and when I finally received it the title was not signed, so I had to mail it back. Since you have 30 days to get license I was driving the car without license for over a week and when I was finally able to get the car licensed I had to pay a late penalty. I started calling the dealer 2 weeks after my purchase to find out about the title work and the business would seldom answer her phone. When I was able to talk to her she would give me a date that it was going to go out. On 3 seperate occasions the date came and went without, but no paperwork. This was very frusterating. This was by far the worst car buying experience that I have had. More

I had a great experience at Passport. Johnny Craig took excellent care of me and ensured that I found the care I wanted. Steve Browdy, the General Manager, was also extremely nice and professional. I wou excellent care of me and ensured that I found the care I wanted. Steve Browdy, the General Manager, was also extremely nice and professional. I would recommend anyone to this dealership. More

I brought in my FX for maintenance. It was such a pleasant experience. I felt that I was treated with professionalism, courtesy, respect, and with excellent customer service. I pulled into the servic pleasant experience. I felt that I was treated with professionalism, courtesy, respect, and with excellent customer service. I pulled into the service lane, on time for my appointment, I was greeted with a smile and had no wait. My service advisor went through the process smoothly and explained exactly what was going to take place, told me the estimated completion time and then directed me to the right area to pick up my loaner. I received a phone call that afternoon when my truck was ready. It was a seamless process and my truck was so clean when I picked it up. WOW.... very happy! More