Passport INFINITI of Alexandria

I would really like to commend the upper management of Passport Infiniti for having such an amazing staff. We had been shopping for a couple of different cars mainly BMW and Lexus looking for a family spo Passport Infiniti for having such an amazing staff. We had been shopping for a couple of different cars mainly BMW and Lexus looking for a family sport utility vehicle that will fit our family of five we went to the Infiniti website after seeing the JX on TV and found our local dealer in Alexandria and inquired online first as shopping is difficult with two special needs children. A few minutes after inquiring on line we received a phone call from Ash who answered our questions promptly and also introduced Robert the sales manager while we were on the call I thought that was a very special touch, Robert assured us the test drive and presentation would be easy and without any pressure , when we arrived at the dealership we were greeted promptly and given a test drive very quickly the dealership staff also helped my wife and I watch the kids while we test drove. And as promised this was the smoothest transaction I have had buying anything I WAS SHOCKED how easy it was completing something that is normally dreadfull the Passport team is awesome. Oh one last thing I forgot ...the navigation system in the JX was a little to complex for my wife to remember and she had a few questions a week later we called Robert and it appeared he dropped everything and came to our house to show her how everything works .. We will for sure tell everyone we see how amazing and pleasant the passport team is and Imcan say that I will never buy a car from anyone else !!!!!! More

I was shopping for a new JX35 and gave Passport a shot. Lenny was the salesman with whom I spoke. After three test drives we were set on purchasing this vehicle, but we wanted a competitive price. As you Lenny was the salesman with whom I spoke. After three test drives we were set on purchasing this vehicle, but we wanted a competitive price. As you will read from multiple other posts, Lenny swore up and down about this "beat their best offer by $500" promotion. Considering their GM met me on the floor and also promised a $1000 Infiniti loyalty discount (I advised that we currently own an M35X), it seemed like we could strike a good deal. I verbally advised Lenny of price of a competing dealer. He followed up with an email laying out the $500 promotion, and offering to beat the price of the competing dealership, and included an out the door price - which seemed to forgo their GM's offer of a "loyalty" discount. All well and good so far. However, Lenny and Robert seem to have an issue with free market forces. Since the competing dealership then improved their sales price, they were under Lenny's offer. I forwarded the email to Lenny with the competing dealership's new sales price, and advised that the new price to beat was now xxxx and applying their $500 "beat your best offer" discount, the new OTD price should be xxxx. That email included the OTD price and VIN number for the JX under consideration. 7 days later (and no response from Lenny or Robert) I sent them a follow up email and advised that they seemed to be declining to beat the other dealer's price. They responded by claiming they lost the email in their subfolders somewhere. Nonetheless, they then advised that I had to show them a purchase order from the other dealership in order for them to beat the price. A purchase order! So presumably, I had to buy the vehicle from the other dealer. Show it Lenny and Robert. Buy their vehicle, and return the first one. Yes, it does seem like a scene from Theatre of the Absurd. All the while a buddy of mine forwarded an email from Lenny in which he wrote that "your email price quote will be enough. Bring me your written offer." Infiniti makes great cars, but these individuals at Passport are not going to keep their word. Know that going in the front door. You may be able to get a car that you like, but the minute they realize that they cannot hustle you, expect their price "guarantees" to fly out the window. Lenny has no juice to cut his own deal. You will find that the emails with prices come from Robert. I suppose that Lenny needs to get a permission slip to do anything of substance. Perhaps he has the latitude to use the bathroom when the need arises, but other than that ... Robert is the type of fellow who seems to have missed his calling as an extra for the old Jersey Shore series. His fancy bracelet must have cost him quite a few dubloons, or he hijacked the xxxxxxfrom Good Fellas. Alas I did not speak him long enough to determine the answer. More

I contacted the dealership on Thursday Nov 29, 2012 and talked to salesman Tommy regarding 2013 JX35. I was also checking prices from other local dealers. On Friday, I got a good price from one of the de talked to salesman Tommy regarding 2013 JX35. I was also checking prices from other local dealers. On Friday, I got a good price from one of the dealership and told Tommy about it. First he did not want to believe the price got and then later his manager sends me an email saying, they will beat the price I got by $500 and I need to just show the price to them. I told them that I will be there on Saturday December 1, 2012. Before leaving the house, I called the dealership and Tommy told me since I was dealing with his manager, he will let me talk to him on the phone. I told the manager that I am planning to be there to get the vehicle and he said come on in. I went to the dealership and met Tommy. I told him about the vehicle I wanted to get. He took me out to the lot to look for the vehicle and then said, we have another lot, the vehicle might be there and he will go get the vehicle. After coming back in the sales area, we sat at this desk while he went to the manager. After waiting for 10 minutes, I went to inquire about what is going on. The manager said, that we sold the vehicle last night and don't have the vehicle in stock, but promissed that he will get the vehicler from another dealership and told salesman to start the application process. We went back to salesman desk and started filling the form. I showed the salesman the price sheet that I got from the other dealer, he took that to the manager and here we go again...waiting for them. After waiting for 20 minutes, I went to the manager desk and asked how long we have to wait. The manager is like, oh we don't have the vehicle and we can't beat this price. I recommend you to go back to the same dealership and buy the car from them. What a waste of time? Will not recommend this dealer to any one. Don't go to this dealer and waste your time. More

I bought an Acura MDX from Yamil. As I was from out of town he took care of everything over the phone for me and had it all ready for when I arrived later the same day. He took the time to go over every d town he took care of everything over the phone for me and had it all ready for when I arrived later the same day. He took the time to go over every detail on my car with me over the phone and he really impressed me by obtaining me the best interest rate possible. I trusted him and bought the car sight unseen. When I arrived I was thrilled! There were no surprises what so ever when I arrived and I was out of the dealership in 20 minutes. I got a much nicer car and a much better deal than I would have gotten in my area. The service was spectacular and I highly recommend Yamil. While the dealership is gorgeous and the staff was very friendly it was Yamil that was the real stand out. I would absolutely buy my next car from him and gladly drive one and a half hours back to pick it up sight unseen again! I had been looking for a great car at the right price for several months so I am very pleased to have finally found one. More

They tell you whatever you would like to hear on the phone to get you there. They gave me a lease price of $350 a month on the phone and I confirmed if any money down or not. They said 'No' When i phone to get you there. They gave me a lease price of $350 a month on the phone and I confirmed if any money down or not. They said 'No' When i got there they couldn't find the pricing paperwork they prepared for me so they had to prepare a new one. First they asked me to apply for credit to be able to give me a price quote. When I said I have good credit agent went to manager and came back with new price $525 a month with money down.. Quite different than what they say on the phone.. More

As this is my first Infiniti purchase, I must say that the vehicle has far exceeded my expectations. The only thing that outmatched the performance of the vehicle is the professionalism and service from the vehicle has far exceeded my expectations. The only thing that outmatched the performance of the vehicle is the professionalism and service from the staff. My wife and I were blown away by Mr. Koroma's and Coroa (the finance representative). They both made our experience at your dealership educational, personal, and meaningful. We have bragged on the showmanship of your dealership and your wonderful staff to family in friends since our recent purchase. Our experience at Passport Infiniti has been wonderful and unforgettable. Sincerely, Joe Z Hook More

Adam was engaged without over communicating (bothering me) as we talked about pricing via phone/email. I finally came in to test drive the vehicle (G37xS Sedan) and Adam was very friendly and up front. I me) as we talked about pricing via phone/email. I finally came in to test drive the vehicle (G37xS Sedan) and Adam was very friendly and up front. I was not overly thrilled with the vehicle but still interested. Adam sensed this and really made me a great deal on the car. I left to return to work telling Adam that I would decide that day and let him know one way or another. I actually got a deal that I couldn't resist on the vehicle I like the most. Adam called me to follow up around 6:30pm. When I told him, he was not angry and did not make disparaging remarks about the competition. I don't understand why so many salespeople talk poorly about the competitor. It's a turn off. Even though I didn't purchase a car from Adam due to the car's shortcomings in my opinion, I had a very pleasant experience and wish more salespeople were like this. I highly recommend calling Adam if you're interested in an Infiniti. More

On May 23 I brought my car in to the PASSPORT Infiniti in Alexandriafor a recall to change the SAB Connector that resides under the drivers side seat. I got it changed and was on my way but a few days later Alexandriafor a recall to change the SAB Connector that resides under the drivers side seat. I got it changed and was on my way but a few days later as I was adjusting the seat, I noticed that one of the seat adjustment buttons was not working properly. The seat was working fine until I brought it in VOLUNTARILY to get the recall done. The service specialist agreed for me to bring the car back and then told me that the motor was damaged. It's pretty unbelievable that I came in for a recall and the car is in WORSE shape than it was when I brought it in. I am really disappointed and have lost a lot of trust in infiniti to get mechanical fixes done PROPERLY. The Service Agent said that this is just a coincidence that this happened when the SAB Connecter was being replaced. Please contact me with a resolution. More

I contacted Ryan after I saw a new G37 advertised on the Internet he was very friendly and informative and best of all straight forward regarding pricing and what was refreshing was the pricing didnt chang Internet he was very friendly and informative and best of all straight forward regarding pricing and what was refreshing was the pricing didnt change when I arrived to pick my new Infiniti up. They had the car cleaned to perfection and ready. Ryan went through my paperwork quickly and Corie was a true professional explaining all of my financing options and I really felt as she was not trying to sell me but she cared for my needs. Overall this was the best buying experience I have ever had and I highly recommend Passport true customer service professionals!!!!!! More

Jayson Craddock was my contact here at Passport Infinity. Jayson Craddock was my contact here at Passport Infinity. He was fantastic and made the whole used car purchase so easy and enjoyable. I purchased Jayson Craddock was my contact here at Passport Infinity. He was fantastic and made the whole used car purchase so easy and enjoyable. I purchased a used Honda Civic from them and It was priced extremely competative for the year and miles on the car. When I came to see the car he met me at the door. The car was and still is fantastic. From beginning to end the whole experience was top notch. Corie... Murphy the Business Manager had my whole deal wrapped up in no time flat. She knows EXACTLY how to get it done. I told them I had to come back to get my car later because I drove myself there. When I returned they had detailed it and filled the tank full of gas. Top quality used car is an understatement. It looks and runs like new. Do yourself a favor and look at their inventory, then call Jayson Craddock. Nothing but smiles for this place. More