Passport INFINITI of Alexandria

I bought an Acura MDX from Yamil. As I was from out of town he took care of everything over the phone for me and had it all ready for when I arrived later the same day. He took the time to go over every d town he took care of everything over the phone for me and had it all ready for when I arrived later the same day. He took the time to go over every detail on my car with me over the phone and he really impressed me by obtaining me the best interest rate possible. I trusted him and bought the car sight unseen. When I arrived I was thrilled! There were no surprises what so ever when I arrived and I was out of the dealership in 20 minutes. I got a much nicer car and a much better deal than I would have gotten in my area. The service was spectacular and I highly recommend Yamil. While the dealership is gorgeous and the staff was very friendly it was Yamil that was the real stand out. I would absolutely buy my next car from him and gladly drive one and a half hours back to pick it up sight unseen again! I had been looking for a great car at the right price for several months so I am very pleased to have finally found one. More

They tell you whatever you would like to hear on the phone to get you there. They gave me a lease price of $350 a month on the phone and I confirmed if any money down or not. They said 'No' When i phone to get you there. They gave me a lease price of $350 a month on the phone and I confirmed if any money down or not. They said 'No' When i got there they couldn't find the pricing paperwork they prepared for me so they had to prepare a new one. First they asked me to apply for credit to be able to give me a price quote. When I said I have good credit agent went to manager and came back with new price $525 a month with money down.. Quite different than what they say on the phone.. More

As this is my first Infiniti purchase, I must say that the vehicle has far exceeded my expectations. The only thing that outmatched the performance of the vehicle is the professionalism and service from the vehicle has far exceeded my expectations. The only thing that outmatched the performance of the vehicle is the professionalism and service from the staff. My wife and I were blown away by Mr. Koroma's and Coroa (the finance representative). They both made our experience at your dealership educational, personal, and meaningful. We have bragged on the showmanship of your dealership and your wonderful staff to family in friends since our recent purchase. Our experience at Passport Infiniti has been wonderful and unforgettable. Sincerely, Joe Z Hook More

Adam was engaged without over communicating (bothering me) as we talked about pricing via phone/email. I finally came in to test drive the vehicle (G37xS Sedan) and Adam was very friendly and up front. I me) as we talked about pricing via phone/email. I finally came in to test drive the vehicle (G37xS Sedan) and Adam was very friendly and up front. I was not overly thrilled with the vehicle but still interested. Adam sensed this and really made me a great deal on the car. I left to return to work telling Adam that I would decide that day and let him know one way or another. I actually got a deal that I couldn't resist on the vehicle I like the most. Adam called me to follow up around 6:30pm. When I told him, he was not angry and did not make disparaging remarks about the competition. I don't understand why so many salespeople talk poorly about the competitor. It's a turn off. Even though I didn't purchase a car from Adam due to the car's shortcomings in my opinion, I had a very pleasant experience and wish more salespeople were like this. I highly recommend calling Adam if you're interested in an Infiniti. More

On May 23 I brought my car in to the PASSPORT Infiniti in Alexandriafor a recall to change the SAB Connector that resides under the drivers side seat. I got it changed and was on my way but a few days later Alexandriafor a recall to change the SAB Connector that resides under the drivers side seat. I got it changed and was on my way but a few days later as I was adjusting the seat, I noticed that one of the seat adjustment buttons was not working properly. The seat was working fine until I brought it in VOLUNTARILY to get the recall done. The service specialist agreed for me to bring the car back and then told me that the motor was damaged. It's pretty unbelievable that I came in for a recall and the car is in WORSE shape than it was when I brought it in. I am really disappointed and have lost a lot of trust in infiniti to get mechanical fixes done PROPERLY. The Service Agent said that this is just a coincidence that this happened when the SAB Connecter was being replaced. Please contact me with a resolution. More

I contacted Ryan after I saw a new G37 advertised on the Internet he was very friendly and informative and best of all straight forward regarding pricing and what was refreshing was the pricing didnt chang Internet he was very friendly and informative and best of all straight forward regarding pricing and what was refreshing was the pricing didnt change when I arrived to pick my new Infiniti up. They had the car cleaned to perfection and ready. Ryan went through my paperwork quickly and Corie was a true professional explaining all of my financing options and I really felt as she was not trying to sell me but she cared for my needs. Overall this was the best buying experience I have ever had and I highly recommend Passport true customer service professionals!!!!!! More

Jayson Craddock was my contact here at Passport Infinity. Jayson Craddock was my contact here at Passport Infinity. He was fantastic and made the whole used car purchase so easy and enjoyable. I purchased Jayson Craddock was my contact here at Passport Infinity. He was fantastic and made the whole used car purchase so easy and enjoyable. I purchased a used Honda Civic from them and It was priced extremely competative for the year and miles on the car. When I came to see the car he met me at the door. The car was and still is fantastic. From beginning to end the whole experience was top notch. Corie... Murphy the Business Manager had my whole deal wrapped up in no time flat. She knows EXACTLY how to get it done. I told them I had to come back to get my car later because I drove myself there. When I returned they had detailed it and filled the tank full of gas. Top quality used car is an understatement. It looks and runs like new. Do yourself a favor and look at their inventory, then call Jayson Craddock. Nothing but smiles for this place. More

BAD BUSINESS!!! I was interested in purchasing a 2012 G37 coupe from this dealership. Spoke with Mr. Tommy Stith and he informed me they didn't have the particular color in stock but could order the car G37 coupe from this dealership. Spoke with Mr. Tommy Stith and he informed me they didn't have the particular color in stock but could order the car for me. I decided to check another dealership and they were able to give me a better deal than what Passport Infiniti could so I decided to do business with them. I informed Mr. Stith of my decision. I then received voicemail from Mr. Stith informing me that they have the car I wanted and if I didn't conduct business with them, they would not release the car to the other dealership. These types of sales tactics is what made me decide not to do ANY FURTHER BUSINESS with this establishment. I wouldn't even take my car to them for service. Please be cautious of this dealership and the salesperson that are employed here. More

I purchased a used vehicle from Infiniti Passport of Alexandria in March 2011. We called ahead to have two cars ready for a test drive. Upon arrival, we tested one car, and the other car had been take Alexandria in March 2011. We called ahead to have two cars ready for a test drive. Upon arrival, we tested one car, and the other car had been taken out by another sales person with another potential buyer. They played us against each other. As we had driven 50+ miles to see vehicles, this was diheartening. When I came to sign paperwork and pick the vehicle up, it had not been cleaned properly. Stickers still on back bumper; etc. Issue was fixed when brought to their attention. I would have expected a clean wash and visual inspection prior to my pickup. Business Manager Corie Murphy had a very negative and condescending attitude. Almost treated us as if we were bothering her to buy a car! She promised to mail tags no problem. Once tags arrived at dealership, I contacted her multiple times. She never confirmed or responded to messages. It is as if, once you purchase a car, you are wasting their time if you want any type of customer service. I do not feel that I was provided any customer service, as I have experienced good service at multiple other dealerships over the years. I would not recommend this dealerhip for purchase or service. Several times when I called, I was put on hold for minutes just to get an operator. Customer service is clearly not important to them. Sales appear to be the only thing that matters. More

I brought my car in for service and it needed a fair amount of work done. Jon Connor made the experience not painful! He was wonderful friendly explained in detail what needed to be done. I did not feel amount of work done. Jon Connor made the experience not painful! He was wonderful friendly explained in detail what needed to be done. I did not feel pressure to do everything but ended up getting all of the suggested service done. The atmosphere of the entire place is great everyone is always friendly and curtious. I would recommend this dealership to anyone. While they may not be the cheapest I and my family always feel confident in the work performed and they always do some little extra thing....a future discount on oil change for example. I do find the price reasonable because in my line of work (construction) there is the saying " you get what you pay for!" And I do believe it is the same in the automotive world....you pay for what you get...and Passport overall is great and I do not mind paying a bit more for better top quality service. More