Passport INFINITI of Alexandria

The guys here are fantastic, responsive and friendly. Especially after dealing with a friend's Dodge of Alexandria experience, I can't rave enough about Passport Infiniti and I've been going there for ye Especially after dealing with a friend's Dodge of Alexandria experience, I can't rave enough about Passport Infiniti and I've been going there for years!! Carwash, wifi in a NICE lounge with complimentary coffee, LOANER vehicle or someone to give you a ride if you can't wait. LOVE these guys!! More

Very quick and responsive. I showed up on time and Jon had my car out in less than 30 minutes. The team at Passport is always very informative and professional. had my car out in less than 30 minutes. The team at Passport is always very informative and professional. More

I was on vacation an my car started losing power. So, I was in distress. The service team at Passport came to my rescue. Mario was a complete professional. He keep me in the loop every day. He walked m was in distress. The service team at Passport came to my rescue. Mario was a complete professional. He keep me in the loop every day. He walked me through the process step by step with a smile on his face. He went over and above the call of duty. I thought customer service was a lost art. He proved me wrong. He is the quintessential service professional. In addition, I was shopping for another car and they did not have the one I wanted. However, I purchased the vehicle at another Infiniti dealership and they allowed me to have it shipped to them so I can pick up both cars at one location. I really appreciated it. Mario is a star! xxxx, the whole team is top notch. More

I spent about two weeks researching a car purchase and I came down to either Infiniti or Mercedes and it seemed no one at the Mercedes dealership believed I was qualified for a return email or phone call l came down to either Infiniti or Mercedes and it seemed no one at the Mercedes dealership believed I was qualified for a return email or phone call let alone a new Mercedes frustrated I went to the Mercedes dealership in Alexandria and I was totally ignored I didn't realize that the Infiniti dealership was next door I walked over and met a very nice sales representative by the name of Ash he was very knowledgable and didn't push me , he allowed me to test drive a new G37 and I fell in love. Ash then brought us back to the showroom and offered us some of the best coffee from a machine I ever tasted. So all calm we sat down to speak about price admittedly I had researched and knew all of the costs associated with purchasing a new G37 and I decided to offer $5000 under cost to test the waters just to see the reaction Ash immediately and very calm brought his manager Steven over who we later realized was the General Manager of the dealer he was a very nice man that sat with me for about a half hour trying to get to know us and he seemed like he really cared about me ... He even told me that he really liked and understood my negotiating style then I realized that I better make my offer such that they would accept and sell me the car I grew to fell in love with, I did let him suffer a bit so it wouldn't seem easy and we finally agreed on price. Ash and Corie then handled the paperwork and again I felt like they really cared about me and made good recommendations for a warranty which I purchased, by the time we had finished the paperwork our new baby was ready and with out hassle Ash went over step by step every feature and we drove out the same day. AWESOME experience .... I would never ever buy a car from anywhere else but from Ash Steve and Corrie they treated me with amazing respect and on top of it all the level of customer service is so high that when I returned to pick up my tags another manager Robert came out and installed them him self and had my car washed for me.....don't go any where else Passport Rocks!!!! More

I would turn around and find another dealership especially if you're looking to buy a used car. Trust me. you remember those used car dealers that use to shaft you in the 80's with broken promises especially if you're looking to buy a used car. Trust me. you remember those used car dealers that use to shaft you in the 80's with broken promises and sleazy sales tactics? Yeah, you got it at this dealership. Even their Manager Teric Khairzada is a broken promise guy that will keep squeezing you for $. Never take a verbal promise from these guys bc they will end up trying to take more $$ from you in every stage of the process. He first promised me my bumper on my old car on the trade in day....never happened. he then promised me that I can return the car I was interested in...ended up strong arming me to buy it. And when I bought it, he even tried increasing the interest rate by 1 percent!!! BEWARE of this dealership because they will try to take every penny once the deal is done. I even spoke to his manager Steven Bowdy and he totally ignored me. There is no customer loyalty at this place, take your trade in elsewhere! More

This dealership is PHENOMENAL! I do not live in Virginia, but I drive to this dealership because the customer service is well worth it. I came to Passport Infiniti of Alexandria on March 14, 2013, Virginia, but I drive to this dealership because the customer service is well worth it. I came to Passport Infiniti of Alexandria on March 14, 2013, to inquire about a 2012 Infiniti FX35 that I had seen on their website. From the moment I walked in the door, Mr. Ron Woods treated me as if I were their most important customer. This kind of treatment is rare these days, so it really had an impact on me. That day, I purchased the vehicle that I had seen on line, and the process was the smoothest I had ever experienced in purchasing a car. The Finance Manager, Ms. Corie Murphy, is in a class all on her own. She is Extremely knowledgeable about the finance world, and is one of the nicest people you will ever meet. Less than 3 months after I purchased the car, my vehicle was hit in a head-on collision and was a total loss. I contacted Mr. Woods and Ms. Murphy again at Passport Infiniti, and asked for their help in locating the same exact vehicle. Within a week of me contacting them, they had found the car. The process was so smooth it was surreal. If you are in the market for a vehicle, I STRONGLY recommend this dealership. As for Mr. Woods and Ms. Murphy, they are part of my family now and will be invited to Thanksgiving and Christmas dinner. More

My wife and I have been patrons of Passport Inifiniti for 10 years and with the probable purchase of a 2014 Q50 later this year, intend to remain so. The central reason is Jon Connor as our Service Represent 10 years and with the probable purchase of a 2014 Q50 later this year, intend to remain so. The central reason is Jon Connor as our Service Representative. He knows us; he knows the car. I rated price "good" because it's hard to say any price is great - unless one compares it with what I used to have to pay a Mercedes dealership (which I would rate as "bad"). But it's not outlandish pricing and because Jon knows we'll be returning, everything that "could be done" isn't necessarily done if it can safely be held in abeyance for another oil change or two. That really helps pace the expense of maintaining a luxury car. And it's the right way to do business. More

Passport Infiniti in Alexandria VA is a great car dealership. I have purchased numerous new Infinitis from Passport and everything from the sales department to the service department is truly excepti dealership. I have purchased numerous new Infinitis from Passport and everything from the sales department to the service department is truly exceptional. When my Infiniti needs service assistant service manager Jon Connor is always responsive and professional. I know the service will be performed on time and correct. if I have any service questions Mr. Connor makes sure that they are always answered to my satisfaction. More

I've been taking my infinity vehicles to PassPort of Alexandria Va. since 2007 and they have the best service dept. In the six years I've had the pleasure of having the same service writer by the name o Alexandria Va. since 2007 and they have the best service dept. In the six years I've had the pleasure of having the same service writer by the name of Jon Connors. He is the man to see if you want excellent old school professional service. He's honest, courteous and straight(No BS) with his customers. What ever he tells you or recommend to you... you can take to the bank! All the guys are good, but he's the one I always deal with. More

First and foremost, I highly recommend Passport Infiniti of Alexandria for anyone in the market for purchasing or leasing an Infiniti. My recent visit to Passport Infiniti and Passport Nissan was truly a d of Alexandria for anyone in the market for purchasing or leasing an Infiniti. My recent visit to Passport Infiniti and Passport Nissan was truly a delightful experience. With both dealerships located side by side, my intentions were to visit both dealerships because I had been driving Nissans for the past 17 years. As I glanced at an Infiniti on the lot, a sales associate approached me and asked if she could assist me. I explained to her what I was interested in and the rest is history. Danielle provided excellent customer care service. She was superb and was very instrumental in assisting me in making a decision whether to go Nissan or Infiniti and on whether to lease or purchase the car of my choice, the Infiniti G37x. She thoroughly provided me with all the details regarding leasing versus purchasing; She road with me as I test drove the vehicle describing all the features. Once my decision was made and the deal was finalized, she patiently went over all the features of the Infiniti G37x and instructed me on how to operate the vehicle, providing me with detailed instructions on how to operate the Navigation system, voice command feature, and she even set-up my iPhone via Bluetooth so that I could have immediate access of my cell phone to share the good news with friends and family as I drove off in my brand new car. Danielle also programmed her cell phone number into my iPhone so that I would have direct access to contacting her regarding any questions or concerns I may have in the future regarding the car. She was very excellent with my 6 year old grandson as she communicated with him making sure that he had a pleasant experience as he patiently waited for the finalization of the paperwork and delivery of the vehicle. With the assistance of both Danielle and Brain, the Sales Manager, I left the dealership not only excited about my new car, but 100% plus satisfied. More