Passport INFINITI of Alexandria

Highly recommend this dealership! I purchased my first and second Infiniti here, and would highly recommend this dealership for anyone looking for a new or used Infiniti. The customer I purchased my first and second Infiniti here, and would highly recommend this dealership for anyone looking for a new or used Infiniti. The customer service is impeccable, everyone is very friendly and always willing to help you. I find the prices (especially with the warranty and the coupons) to be fair. Their loaner car perk is helpful since I need to be at work and I can't always wait for the service to be done. Both Ken Bond and Kevin Hall are GREAT. And my M37x is the nicest car, smooth ride, great pick up, and seats 5 people. Love my Infiniti and Passport Infiniti. More

Love My Car Love Passport Infiniti The sales and service team at this dealer are the very best. Jon Connor is the service department is great. They pay attention to every little problem The sales and service team at this dealer are the very best. Jon Connor is the service department is great. They pay attention to every little problem, and resolve them quickly. The first service could have taken up to two or so days, the team at Passport got the car ready in less than a day. KUDOS TO THE SALES AND SERVICE TEAM AT THIS DEALERSHIP !! THEY ARE THE BEST !! More

Great, great...GREAT! As always, John Perry was great throughout my entire recent service experience. From the beginning he made certain that his suggested plan of action As always, John Perry was great throughout my entire recent service experience. From the beginning he made certain that his suggested plan of action met my approval and he coordinated everything with the utmost concern about convenience for me and what worked best for my schedule. He gave me timely updates on the status of my repair, even when I was offsite. As well the young lady at the payment counter is always very warm and friendly...and she has a great disposition, which makes her very personable. She's perfect for the job and she even makes the payment portion of the service experience much more pleasant. Sorry I do not recall her name at the moment. Passport of Alexandria really knows how to deliver great customer service. Each person I've dealt with (from sales to service...and in between) has been routinely great! Everyone is always great. More

Excellent Experience This is not my first time visiting this service center but it is the BEST experience that I have had there. Ken Bonds is the BEST!!!. He was very unde This is not my first time visiting this service center but it is the BEST experience that I have had there. Ken Bonds is the BEST!!!. He was very understanding, experienced, friendly and responsive. My car was being serviced for about three weeks. My loaner was awesome and Mr. Bonds called me to follow up on the status periodically. I really appreciate his concern during this entire process. :) More

Basic Service Ken Bond. He is one of the best Service Representatives I have ever had the pleasure of dealing with. I purchased my 2007 G35 Coupe from another deal Ken Bond. He is one of the best Service Representatives I have ever had the pleasure of dealing with. I purchased my 2007 G35 Coupe from another dealership, and just went by Passport Infiniti of Alexandria because it was closer to my job. Best move i ever made, More

Customer Service Personified My car was towed in after I was rear ended, body work was done elsewhere but my vehicle had a rattling noise coming from underneath. body shop recomme My car was towed in after I was rear ended, body work was done elsewhere but my vehicle had a rattling noise coming from underneath. body shop recommended by Insurance company could not locate issue even after farming it out to at least two seperate repair shops that specialized in japanese imports. Car was dropped off and I got call from Jon Connor whom is in my opinon one of the nicest, courteous and knowledgebale people in service industry, he asked me to describe issue and noise, and I did and of course the first day it could not be duplicated but he said he would try again on next day to my surprise he was able to duplicate issue he submitted estimate to insurance company on my behalf and was able to get it appoved. When they hit my car apparently they bent my tail pipe but knowone else but Jon and tech at Passport figured it out. Since then I have driven from Richmond, VA to get service there regardless of how big or small solely because of Jon's kindness and professionalism. More

Ken Bond was amazing. I came in for first service for my car and there were software updates that Infiniti had sent that needed to be done. The updates took longer than Ken expected but he kept me informed, car and there were software updates that Infiniti had sent that needed to be done. The updates took longer than Ken expected but he kept me informed, tried to accommodate me however he could. By him showing empathy I will remain loyal to this service center. Absolutely fantastic customer service and the car is perfect!! More

Jon Connor was great and we will only service at Passport Infiniti without question!! Thanks Jon & James we will see you soon. Thanks again, Marc Infiniti without question!! Thanks Jon & James we will see you soon. Thanks again, Marc More

From the moment I parked on the lot--I was greeted by friendly and professional sales associates. Once inside, I met with Nick Zahra. We had talked over the phone and communicated by email earlier in t friendly and professional sales associates. Once inside, I met with Nick Zahra. We had talked over the phone and communicated by email earlier in the week so when I finally made his acquaintance, I immediately felt at ease. We went over my wish list for the QX60 and not only did he meet the items on my list he exceeded my expectations. Skylar took me out on a test drive and gave me some additional background on the vehicle which further convinced me that this was "the right time" After going over all of the specifics for the QX60, I was introduced to the business manager, Zamir Safi. He took the time to explain the financing options, allowed me to ask questions, express concerns and he even enlightened me on things that could benefit me in the long run. Skylar took care of all things pertaining to the QX60. He set up my online accounts for service calls, the Infiniti Connection system and made sure I was comfortable with the inner workings of the vehicle. Needless to say, I was driving home that very evening in my new 2014 QX60. It was a great experience and I appreciate all of the hard work Nick, Skylar and Zamir put in to make my experience a pleasant one. More

I purchased my G35 Coupe from another dealership in VA and they were not a customer service driven as they are at Passport.. I quickly to to Passport Infiniti for one reason, Ken Bond. He is one of the b and they were not a customer service driven as they are at Passport.. I quickly to to Passport Infiniti for one reason, Ken Bond. He is one of the best Service Representatives I have ever had the pleasure of dealing with. More