Passport INFINITI of Alexandria

Glenn was awesome It is a breath of fresh air to have someone that will take care of you without pressure. Glen LISTENED. That's key. Glen did not try to sell me the pr It is a breath of fresh air to have someone that will take care of you without pressure. Glen LISTENED. That's key. Glen did not try to sell me the product, he tried to find out what car on the lot would satisfy my needs and desires. Whether or not I would have bough a car from Passport Infiniti, I would have written this review because Glenn gets it. I am just glad that I had my car buying experience with Glenn. He needs to teach classes on how to sell a car. This guy is going far. More

Excellent Team I had a great experience buying an used vehicle, from the salesman to finance was an easy non haggle transaction. I purchased the car and really enjo I had a great experience buying an used vehicle, from the salesman to finance was an easy non haggle transaction. I purchased the car and really enjoy it. I will purchase from this dealership again. I recommend them very highly. Rick Hogan More

Bad Customer Service all the way around. Customer service started out great...checked in with me to make sure of my appointment and a follow up call before the drive there from Baltimore, Mar Customer service started out great...checked in with me to make sure of my appointment and a follow up call before the drive there from Baltimore, Maryland. After driving 50 miles, I get there, the salesman I dealt with named Sam was not available, the car was still not available for me to do a visual inspection and while several salesmen came up to me to ask if I could be helped, their attitudes were indifferent. THEN I find out that the automobile that I had inquired about (and was fully ready to purchase...the test drive was just preliminary) has a dent in the rear quarter panel that I happened to find out about from another salesman, something the salesman named Sam that I dealt with neglected to tell me before I made the drive out there. I walked out and wound up looking at a Mercedes E Class Coupe on the Mercedes lot next door. Worst dealership I have ever had dealings with and will not be even thinking of doing business with them again. More

Change a $5 for a $3 and a $2 bill Infiniti is a nice car, and if it meets your needs you can work with this dealership, but get everything in writing and hold on to your wallet. Talke Infiniti is a nice car, and if it meets your needs you can work with this dealership, but get everything in writing and hold on to your wallet. Talked to a slick salesman about a car and in the space of 5 minutes he managed three bald faced lies. I've been buying cars for over 30 years and that was a new record. More

Manager tried to play a dumb trick! DO NOT USE THIS DEALER! DO NOT USE THIS DEALERSHIP!! I just had the most ridiculous experience there! I went there because they had a used vehicle that I was looking for. I DO NOT USE THIS DEALERSHIP!! I just had the most ridiculous experience there! I went there because they had a used vehicle that I was looking for. I had done my research and had online printouts from comparables. Before I went there, I knew the vehicle was overpriced but I wanted to take a look. I took a test drive and my salesman Fred was okay. I made an offer based on comparables and the sales guy wouldn’t ask the manager. No big deal. I showed the sales guy my comparables and he showed the manager. In the meantime, my boyfriend (who is a former car salesman) reasoned me into offering more. The sales guy returned and while we were discussing the comparables, the manager ran in and said “Are those the keys? I have someone who wants to see it.” He snatched the keys from the sales guy and ran out. I thanked the sales guy for his time and started to leave. Of course, he stopped me and said I’ll get the keys (you see where this is going right?). He got the keys and returned and I told him that I’m not stupid and that he and his manager can run their games on someone else because CLEARLY no one else was there to look at the car!! The sales guy tried to defend the manager and said it was the new car manager and he was not the person to make the decisions. He offered to have the used car manager come to talk to me. But by then I was thoroughly ticked off! He went to ask the used car manager to come in and when he came back I told him that I will not beg to give anyone my money and that I did not appreciate being played for stupid and he laughed and hung his head since he knew it was a low-bottom trick to try to play. I gave him a lower offer than what my boyfriend talked me into because it was the only way I would still consider doing business there. He took it to his “used car manager” (that I’m not sure existed) and came back and said no, but that the used car manager would be with us in a while. I left. They had wasted enough of my time and insulted me enough. More

What a sorry Excuse for an Infiniti Dealership What a sorry excuse for a dealership. Took my QX in there twice. Both times they could not figure out what was wrong. They left the car with grease What a sorry excuse for a dealership. Took my QX in there twice. Both times they could not figure out what was wrong. They left the car with grease all over the interior from their filthy techs. MY SA lied and said there was no history, but when I challenged him as I bought the vehicle new, he retracted and stuttered on his own words. Contact the GM and the SM a couple times, but neither have the courtesy to return a call. Not only was the most pathetic dealership I have visited, I would NOT go back at all. If you cant even contact a customer back when they have issues, you should not be servicing anyone. More

loved it Looking for different luxury vehicles, my Sales woman Amber showed me how well my new Q50 fits my needs and wants as compared to other makes. Service Looking for different luxury vehicles, my Sales woman Amber showed me how well my new Q50 fits my needs and wants as compared to other makes. Service and patience was excellent. Passport, and Amber have a customer for life More

Highly recommend this dealership! I purchased my first and second Infiniti here, and would highly recommend this dealership for anyone looking for a new or used Infiniti. The customer I purchased my first and second Infiniti here, and would highly recommend this dealership for anyone looking for a new or used Infiniti. The customer service is impeccable, everyone is very friendly and always willing to help you. I find the prices (especially with the warranty and the coupons) to be fair. Their loaner car perk is helpful since I need to be at work and I can't always wait for the service to be done. Both Ken Bond and Kevin Hall are GREAT. And my M37x is the nicest car, smooth ride, great pick up, and seats 5 people. Love my Infiniti and Passport Infiniti. More

Love My Car Love Passport Infiniti The sales and service team at this dealer are the very best. Jon Connor is the service department is great. They pay attention to every little problem The sales and service team at this dealer are the very best. Jon Connor is the service department is great. They pay attention to every little problem, and resolve them quickly. The first service could have taken up to two or so days, the team at Passport got the car ready in less than a day. KUDOS TO THE SALES AND SERVICE TEAM AT THIS DEALERSHIP !! THEY ARE THE BEST !! More

Great, great...GREAT! As always, John Perry was great throughout my entire recent service experience. From the beginning he made certain that his suggested plan of action As always, John Perry was great throughout my entire recent service experience. From the beginning he made certain that his suggested plan of action met my approval and he coordinated everything with the utmost concern about convenience for me and what worked best for my schedule. He gave me timely updates on the status of my repair, even when I was offsite. As well the young lady at the payment counter is always very warm and friendly...and she has a great disposition, which makes her very personable. She's perfect for the job and she even makes the payment portion of the service experience much more pleasant. Sorry I do not recall her name at the moment. Passport of Alexandria really knows how to deliver great customer service. Each person I've dealt with (from sales to service...and in between) has been routinely great! Everyone is always great. More