Passport INFINITI of Alexandria

The Perfect Car Buying Experience I found the type of vehicle at a local dealership in NC but they did not have the color I wanted. I broadened my search to nationwide and saw my next I found the type of vehicle at a local dealership in NC but they did not have the color I wanted. I broadened my search to nationwide and saw my next dream car at passport Infiniti. I initially started the process with La'Quisha Turner. She was absolutely phenomenal! She was kind, very knowledgeable, and did exactly what she promised to. I was so impressed with her, that i woke up at 5 AM and drove 301 miles to purchase my vehicle from passport Infiniti. The staff greeted me in the parking lot and catered to me until I drove away with a big Charlie Brown smile, lol! I was skeptical about putting a lot of effort into a vehicle that I had not seen in person, but with people like the folks at Passport Infinity at the helm, buying online is the only way to go for me. More

Real People that Care General Manager Brian Dileo and his crew really went above and beyond providing an exceptional sales experience. The lease on my daughters Q50 was up General Manager Brian Dileo and his crew really went above and beyond providing an exceptional sales experience. The lease on my daughters Q50 was up and Brian and his crew Amir and Samir really made the transaction simple and easy the selection process was very quick price and payments were presented in a very transparent fashion then paperwork was handled quickly and a very clean and prepped QX50 was in our driveway. Fast forward to this week my son in law totaled his car and we decide to return to Passport which had a great selection of pre-owned Infinitis in their inventory to choose . We chose a very nice well maintained 2015 Q40 and again Brian , Amir and Samir made the transaction very simple and easy and now there is a Certified PRe-Owned Infiniti in the family . The personal service that Brian and team provide will always keep our family returning for all of our Infiniti Sales and service needs ...Awesome Job boys and thanks very much for a fantastic experience More

Beware Drove 1 1/2 hours to check out the used Infiniti advertised internet price was $11,975. Be aware that you will pay an additional thousand dollars for Drove 1 1/2 hours to check out the used Infiniti advertised internet price was $11,975. Be aware that you will pay an additional thousand dollars for dealer processing and preparation. So the car was actually 13,000. That would not include taxes title and tags. The manager said he would honor the internet price but it was still $1,000 additional. Make sure you ask all the questions before you take a long drive. More

Terrible I felt like I had to beg to buy a car from this dealership. They were not responsive, and did not seem to care much. Terrible experience. I felt like I had to beg to buy a car from this dealership. They were not responsive, and did not seem to care much. Terrible experience. More

Used Cars Look Elsewhere I never leave reviews for anything, but my experience here was unlike any dealership I've ever dealt with. Hopefully it's just because it was a used c I never leave reviews for anything, but my experience here was unlike any dealership I've ever dealt with. Hopefully it's just because it was a used car and not an Infiniti. Was all set to drive down and buy a used car, but asked for proof of title and the bill of sale from their purchase first. Seemed reasonable since I'd be coming 450 miles one-way (from MA). Dealer said they didn't have those yet but not to worry because they're a multimillion dollar dealership and would be getting it from the seller soon. Asked some follow-up questions about whether there was proof the title had even been officially signed over, when specifically they would have it etc. Didn't get a direct answer, just "don't worry we own the car. nothing further to discuss". Was also told the title wouldn't be signed over to me immediately after purchase, but instead shipped to me 10 days after signing but that they'd give me temporary tags. I clarified this wouldn't work since out of state tags are not recognized in MA where I live and would need the title - I had asked multiple sources (insurance agency, 4 other dealerships including 2 non-MA dealers) to confirm this and also sent documentation from the MA RMV site as proof of this fact. Was then told by the dealer "you don't know what you're talking about, we do this all the time". After saying no deal, was immediately called by the dealer who basically told me how frustrating all my questions were and that I was wrong about the temp tags despite hearing nothing but the contrary from other sources. I have asked other dealers the exact same questions and have never received such indirect answers, let alone been treated like I was inconveniencing them More

Best Dealer period After talking to multiple Infiniti dealerships in and out of state, we finally found Passport infiniti. They were so much better than any of the prev After talking to multiple Infiniti dealerships in and out of state, we finally found Passport infiniti. They were so much better than any of the previou dealerships. We were able to get a deal done so fast. They were honest and to the point. Our sales person was Jayda Lin. She was awesome. She answered all of our questions and took care of everything. I would highly recommend this dealer to anyone interested in getting an Infiniti car. We will be coming back here for sure. More

Best Customer Service By Far! My husband and I could not be happier with our experience at Passport Infiniti. Remi Bamidele, our sales representative literally spent all day wit My husband and I could not be happier with our experience at Passport Infiniti. Remi Bamidele, our sales representative literally spent all day with us doing everything he could to get us where we wanted/needed to be given our financial situation and he was just so incredible with absolutely everything from the time we walked in, to the moment we drove off in our brand new Qx50! Moses also stepped in and over-exceeded our Customer Service expectations as well. He is an incredible manager and made what we felt was completely impossible actually happen. We’ve been to about every dealership imaginable in multiple locations and would never deal with anyone else but Remi and Moses. My husband and I will be lifetime Passport Infinity customers. More

uneasy feeling I drove 120 miles to this dealership because it was one of the few Infiniti dealers within a 150 mile radius from my hometown. Jayda was fine to work I drove 120 miles to this dealership because it was one of the few Infiniti dealers within a 150 mile radius from my hometown. Jayda was fine to work with. She was pleasant and courteous. I got the feeling everyone else was being rather snobby or indifferent. I would have thought I was the perfect example of the type of customer they would be happy to have ... excellent credit rating, trading in a Cadillac,etc. They kept telling me everything I would NOT be given ... such as the "very generous trade-in value" I was told I would receive (they offered me the same price as the other dealer I went to and less than a second dealer). I was told the price of the car was non-negotiable. Had I not been willing to pay the advertised price when I arrived, I would have turned around and walked out. I understand that they want a certain amount for each automobile they sell ... but to be so blatantly rude about it, when I didn't even begin to haggle? I found this very odd. I did purchase my auto there but doubt I will ever go back. I would have given a much lower rating if Jayda hadn't beed so nice. More

Excellent service Great dealership. Would recommend to everyone I know if I could. Very friendly staff who helps you get the car you want.Would shop with them again if Great dealership. Would recommend to everyone I know if I could. Very friendly staff who helps you get the car you want.Would shop with them again if I have a chance. More

Playing games My experience at this dealership was short and frustrating the test drive lasted longer than the actual negotiation on a final price. Once I saw the My experience at this dealership was short and frustrating the test drive lasted longer than the actual negotiation on a final price. Once I saw the vehicle I did a walk around, and the pictures online didn't show the true defects of this vehicle...I did kept in mind that it was a 6 year old vehicle. During the test drive the salesman sat quietly as I did most of the talking and educating his about the vehicle...as he looked up information on his phone. Once the test drive was over we preceded to his office where his put the vehicle on a pastel and tried to sell truck almost $3000 over it's value. As he told me a black on black car demands more, it has 22 wheels, and it's in excellent condition as his NADA print out showed. This car fell in the following category which is in line with most used (6 year old vehicles). Average: Mechanically sound but may require some repairs/servicing to pass all necessary inspections; paint, body and wheel surfaces have moderate imperfections and an average finish which can be improved with restorative repair; interior reflects some soiling and wear in relation to vehicle age, with all equipment operable or requiring minimal effort to make operable; clean title history; vehicle will need a fair degree of reconditioning to be made ready for resale. After having him continually going back and forth to his manager for $3000.00 I left More