Passport BMW - Service Center

Dominique M the loaner car coordinator goes above and beyond to always help us get a great loaner and never seems to busy to help a customer. Plus Dominique is always in a great mood and happy to he beyond to always help us get a great loaner and never seems to busy to help a customer. Plus Dominique is always in a great mood and happy to help! More

My wife and I are very appreciative of the exceptional service we received from Dominique during our last visit to the service center. While fulfilling our request for a loaner, Dominique learned that my service we received from Dominique during our last visit to the service center. While fulfilling our request for a loaner, Dominique learned that my wife was in the market for a new vehicle. He took the initiative to inquire about her preferences which revealed that she wanted an suv. Dominique went above and beyond to get her an X1 loaner. My wife experienced almost hurricane level wind and rain during her drive home from the dealership. Despite the fact that she was leaning towards a Mercedes suv, the feel and performance of the X1 during the drive home sold her on BMW instead. The fact that we recently purchased a 2026 X5 from Passport is just the latest in a series of positive experiences at the dealership that includes Dominique's interest and persistence in providing customer service. More

I am very grateful for the exceptional service and professionalism of Hyun Kim during my last service visit. The visit revealed that my vehicle required major repairs, which could have resulted in an professionalism of Hyun Kim during my last service visit. The visit revealed that my vehicle required major repairs, which could have resulted in an unpleasant experience. Hyun's keen technical expertise and patience eased my anxiety. He helped me understand the diagnosis and the implications of my repair decisions. I have informed Hyun that going forward, he will be my service advisor. I have been a client of Passport BMW service for over 30 years and have always experienced outstanding service. I know that Hyun will continue that trend with the 2026 X5 that we recently purchased for my wife at Passport. More

I've been a loyal BMW customer since 2019, when I purchased both a 2020 BMW X3 and X5 from Passport BMW. My very first experience with the brand—and with this dealership—was thanks to Milos Petric, w purchased both a 2020 BMW X3 and X5 from Passport BMW. My very first experience with the brand—and with this dealership—was thanks to Milos Petric, who was a sales associate at the time. His professionalism, knowledge, and genuine approach made the decision to buy effortless. I’m not surprised he’s since been promoted to Sales Manager—he truly set the tone for the exceptional service I would continue to receive over the years. Since that first purchase, I’ve returned to Passport BMW for both vehicle upgrades and ongoing service, including my current 2023 X3 and X5. Over time, this team has become what I consider my BMW family, and leaving them behind as I relocate is bittersweet. I want to give a special thanks to the individuals who have consistently provided top-tier service: Brianna Taylor – Always professional and accommodating when it comes to booking appointments. She makes every interaction smooth and efficient. Louis – Handles valet pick-up and return of my vehicles with the utmost care and reliability. Michael Jenkins – A service manager who leads with integrity and excellence. Mike’s communication is outstanding; he keeps me informed throughout every step of the service process, no matter how simple or complex the issue. Each of these team members has made every visit feel personal and professional. I’ve always asked for them by name, and they’ve always delivered. To Milos, Mike, Brianna, Louis, and the rest of the Passport BMW team—thank you. Your commitment to exceptional customer service and long-term relationships has meant a great deal to me. You’ve set the bar high, and I will truly miss working with you. More

Domonique provided outstanding customer service and was so attentive to my needs during my time spent at the service department. He is hands down one of my favorite people at Passport BMW. I know I wasn’t so attentive to my needs during my time spent at the service department. He is hands down one of my favorite people at Passport BMW. I know I wasn’t the easiest person to deal with on this particular day but he remained patient and ensured that I was a satisfied customer. More

Don’t go to this dealer for service - they are horrible. Calling is service is ridiculous, they are lazy pass the buck on helping people have representatives that don’t care and don’t want to help - tell th Calling is service is ridiculous, they are lazy pass the buck on helping people have representatives that don’t care and don’t want to help - tell their customers to help themselves. Give out broken loaner cars and rob you on cost of repair. More

Dominique Montgomery at the loaner vehicle counter was amazing. He was very helpful and polite made sure that I was comfortable while he worked to get me a loaner. I came in for service with an infant a amazing. He was very helpful and polite made sure that I was comfortable while he worked to get me a loaner. I came in for service with an infant and he went above and beyond to make sure that I was accompanied and secured me loaner. More

I went into the passport BMW dealership yesterday to have my car serviced. The experience was amazing as always thanks to Michael Jenkins my advisor and Dominique at the loaner desk. Dominique went out of hi my car serviced. The experience was amazing as always thanks to Michael Jenkins my advisor and Dominique at the loaner desk. Dominique went out of his way to get into a very nice loaner vehicle. Passport BMW is the absolute best. Thanks guys keep up the good work. More

Passport BMW always aim to please their customers. I had another excellent experience at Passport BMW with the service department. This time I had Clancy as my Service Advisor, and also with Dominiq I had another excellent experience at Passport BMW with the service department. This time I had Clancy as my Service Advisor, and also with Dominique Montgomery who assisted me with a loaner vehicle while my suv was being serviced. They both were pleasant, professional and helped things go smoothly for me. I appreciate Passport BMW and Clancy and Dominique Montgomery for help keeping me the customer coming back. More

I recently brought my 2016 X5 M into Passport BMW with a cooling problem. Mike Jenkins helped me out, and helped with getting an Enterprise rental car while we waited for parts. We got me back up and runn cooling problem. Mike Jenkins helped me out, and helped with getting an Enterprise rental car while we waited for parts. We got me back up and running great! Thank you Mike! More