Passport BMW

I bought a 335i convertible. The price was negotiated through USAA, it should have been a quick experience, I already had the price negotiated, I already had financing approved. It took one hour and 45 through USAA, it should have been a quick experience, I already had the price negotiated, I already had financing approved. It took one hour and 45 minutes to get a price for my 2006 Lexus SC trade in. It has taken me six weeks to get the second key, and they the wrong key was delivered. The customer service and attention to detail at this dealership is missing. It it the one thing that you expect from a high end luxury dealership. I would not recommend them. More

first of all my sales person was Berry Vermillion purchased 530i on 06-2008 was great sales person. Then it gets ugly was told if you dont drive a bmw it will knot up but knots will go away the more purchased 530i on 06-2008 was great sales person. Then it gets ugly was told if you dont drive a bmw it will knot up but knots will go away the more you drive it thought this was a little strange but hey he is the sales person and he should know the product. 2nd day of driving brakes was making horrible sound thought this was just brake dust I just could not see BMW selling a preowned with out checking everything out in this car. I found myself on the 3rd day checking under the hood found out there was only enough oil to touch the tip of the dip stick this made me to say the least angry. But the kicker is the transmission went out 35 days after purchasing this lemon called Berry told him about this his reply was this is why you have a warranty. wrong f ****** anser but prior to this told him about papers I found from previous owner how she had same problem with brakes and transmission how about come and get a new f****** car, fast foward to the service department and Tony Medeiros never calls to give updates had to call him to only find out that the car needed a new transmission on the 25th of july drop the car off on july 22 was told on 25th would recieve call on 28th, transmission would be put in on 28th have not yet recieve call, the only time I talk to Tony is when I call, called today 08-06 left message to call me back at this number stated number in wich I wanted him to call me on did not recieve a call when I called was told Tony was gone for the day I feel like I been robed by BMW and your customer service stinks so Bmw please keep that car I will never drive that car AGAIN I WILL LET MY LAWYER HANDLE MATTERS FROM HERE Thanks for nothing More

Passport BMW is a horrible company. I bought my car from long distance, the only nice thing they did for me was pick me up from the airport. When I got to pick up my car, which I had not seen prior to this long distance, the only nice thing they did for me was pick me up from the airport. When I got to pick up my car, which I had not seen prior to this purchase, there were chunks taken out of the windows as if someone tried to break in the car and steal it. The salesperson, seemed shocked that I actually noticed that there was something wrong with the windows of the car. The manager, however, was nice and took care of the problem. But, since I have had the car, I have had many many issues that should have been fixed if the car was in fact "Certified Pre-Owned". Passport takes no responsibility for fixing the car and it was even hard to get them to fix the windows on the car. My BMW dealership here waited for a long time to have the payment sent to them. Please make sure that they treat you weel since you are buying a very expensive car from them. They do not give the service of other dealers. When I did rate the dealer, as BMW calls you to ask how your experience was, and did not give them all 5s (which the sales person said, when I was driving off and he did not show me how everything worked on the car, remember all 5s!) he called my father, who helped me purchase my car, this was my first car I bought, and complained to him and asked why he didn't get all 5s. My dad's name is no where on the title or the agreement of the car so I have no idea why he called them. I know he didn't get a bonus because I did not give him all fives, but he did not deserve it. Please never ever purchase a car from Passport. They do not treat you well and do not have quality certified pre owned cars. More

Passport was the only dealer that had the car that i wanted in the country. I contacted Ed and we negotiated a deal out very quickly. They aren't giving cars away but they will give you a fair deal. I wanted in the country. I contacted Ed and we negotiated a deal out very quickly. They aren't giving cars away but they will give you a fair deal. I flew in To Baltimore and Passport picked me up at the airport and after some quick signatures had me on my way. I live in Chicago and went to every dealer in the area to try and close this deal and none of them gave me even close to the customer service that Passport did. They can and will ship cars anywhere i just decided to pick mine up. I suggest you give this dealer a shot no matter where in the county you reside. More

this is the 3rd CPO BMW i have purchased from this dealership and all 3 times it needed to go back to the dealer for repairs that should have been corrected during the inspection. last time, it took dealership and all 3 times it needed to go back to the dealer for repairs that should have been corrected during the inspection. last time, it took 5 trips (5 personal days off work for me) and its still not right. in fact, while driving home the X5, we were pulled over by the police for inoperative brake lights. turned right around and went back to the dealership, who put us in a loaner for over a week. and this was a certified pre-owned (CPO) car. can you imagine if it was not? service does what is least required to get the cars ready for the sales lot. this is a BMW, not a chevy. guess they try to cut corners to save a buck, but what happens is they lose a customer for life. i even bet the owner of the dealership that i could find one obvious thing wrong on any CPO car on the used lot. never heard back from him. what is a terrible shame is that used BMW sales is outstanding, which is why i returned and bought more cars. not anymore. price doesn't sell cars; service does. More

Bought an X3 from this dealership via internet. Would not recommend this dealership to anyone!!! Sent desired X3 specs direct to dealership off BMW website. Good price quote. Unfortunately no response to recommend this dealership to anyone!!! Sent desired X3 specs direct to dealership off BMW website. Good price quote. Unfortunately no response to calls and very slow response to emails up after deposit. Had to show up with cheque to buy car after no response. Car lacked mats as ordered and had stains in back area. Offensively low trade-in quote on 2001 Audi which manager refused to explain. We sold it for $6K more than their offer. We were promised BMW Assist would be transferred to fiance's name - still not done after 1 month. Promised title in 2 weeks - not received until we called after 1 month. No call from Sales Manager as he promised. No response from Owner regarding problems after I called. Had to go directly to BMW Headquarters to resolve these problems. Good service from BMW headquarters. What a disappointing experience for a car we are very happy with. More

This has been one of the most horrific experiences I have had dealing with a high end car dealership. I leased a 2008 535i from Passport BMW and ofcourse, I was told such good things about the service depar had dealing with a high end car dealership. I leased a 2008 535i from Passport BMW and ofcourse, I was told such good things about the service department. Day 3 of the lease, I had to get the car towed since the car would not move from the Park position. They kept it for 2 weeks and when it returned, it had less than 2 miles gas available on it. I had to go and get gas from the gas station so I can drive it there for refuling. The car looked Dirty from the inside and outside. I complained to the new sales manager and he apologized and promised that this would not happen again. 2 weeks ago, I had problems with the console and iDrive on the vehicle. My car went in shop for over 4 days and I have not received any proper updates. I had to request everyone in the service department several times to get more information. Finally I received my car back today and SAME PROBLEMS. The car is filthy and NO Gas. I called to let them know, and TONY (Manager of Red team service department), tells me that the car was cleaned and not driven anywhere. He had told me earlier that they ran the car for 3 days while running tests on it continuously. Then he starts talking in a bad manner and thretning to hang up when I am trying to explain to him the whole situation. I was about to recommend a friend of mine to buy a vehicle from this dealership because of the pricing and promises they made about the service but this is surely changed my mind. More

Service Dept employee who makes appointments is the Nastiest person Ive talk to at a customer servie organization. Very rude and hung up the phone in ear before I was finish with my call. This was my Nastiest person Ive talk to at a customer servie organization. Very rude and hung up the phone in ear before I was finish with my call. This was my first experience with Passport, but with mployees like her it will most likely be my last. More

I bought my car form Passport BMW on 07/15/2007, I have not driven it yet because it was not ready for sale. I went several times thinking the car would be ready, taking off from work but the same problems not driven it yet because it was not ready for sale. I went several times thinking the car would be ready, taking off from work but the same problems were there. I am extremly un satisfied! More

My X-5 is a lease and has been in the shop 15 times in the past 30 months. The general manager Joe Long and Jay Klein have done NOTHING for us and refuse to do anything for us. They do not return calls or the past 30 months. The general manager Joe Long and Jay Klein have done NOTHING for us and refuse to do anything for us. They do not return calls or e-mails. The car is still under warranty, but it is still not in normal working order. BMW customer service is not responsive either. They have referred us back to the dealership and the dealership ignores us. My frustration is growing!! More