Passport BMW

I would like to state that my sales experience with Passport BMW, and particularly Matt Charske, was the best I have had. I have purchased/lease 3 BMWs in the Washington DC Metro Area, and this was by Passport BMW, and particularly Matt Charske, was the best I have had. I have purchased/lease 3 BMWs in the Washington DC Metro Area, and this was by far the best experience. The staff at Passport was extremely professional and was able to conduct most of the transaction electronically (email, etc.), which made the transaction very easy for a customer like me who resides in Virginia. Once it was time to conduct the business in person at the dealership, the staff was extremely helpful and professional and the facilities super modern and spacious. By far, the best dealership and sales experience. Highly recommended! More

Just got our second 335i sedan from Passport BMW. We Just got our second 335i sedan from Passport BMW. We didn't intend to replace our '07 until a year from now, but (no fault on the part of Passpor Just got our second 335i sedan from Passport BMW. We didn't intend to replace our '07 until a year from now, but (no fault on the part of Passport) our high-pressure fuel pump recently had to be replaced for the FOURTH time. The 07's had a problem in this area. It just so happened that we had an inordinate number of near failures. Each time, they came and got the car, brought us a BMW loaner and then drove the car back to us when the work was completed. Needless to say, the latest replacement left us shaking our heads in frustration. Sure, it was all warranty work. But, these failures are not what one expects from a $45,000 vehicle. We kindly expressed our displeasure and Passport immediately stepped up to the plate and acted on our behalf with BMW of North America to get us into an '09. While I can't discuss the details, their efforts resulted in us not having to lay out so much as an extra penny per month for the new vehicle. It was a seamless transaction and I look forward to many years of doing business with Passport BMW. Both Passport and BMWNA secured a customer for life with the way they handled this situation. It was THE best customer service experience my wife and I have EVER had. More

EXCELLENT service! these guys are top notch and I highly recommend them. Dont bother going elsewhere, this is the place. I am very pleased with the sales team there and also all of the service people, spe recommend them. Dont bother going elsewhere, this is the place. I am very pleased with the sales team there and also all of the service people, specifically including Keith Renner. They are very good at providing loaner cars. More

I have purchased 12 cars over the last 25 years and my BMW purchased at Passport BMW was by far my best car buying experience. Our salesperson's, Ed Had, genuine concern and knowledge about your vehicle BMW purchased at Passport BMW was by far my best car buying experience. Our salesperson's, Ed Had, genuine concern and knowledge about your vehicle was exceptional. This was our first BMW and we fully intend to purchase future BMWs from Passport BMW and Ed Han. We would not hesitate recommend Ed and Passport BMW, because they have earned our complete trust. Lawrence Pemberton More

Tom Foster was great. Never even went to the deal--worked out everything--and signed papers at home. Took delivery at home. VERY easy. Third car I have leased from Passport in the last decad deal--worked out everything--and signed papers at home. Took delivery at home. VERY easy. Third car I have leased from Passport in the last decade. All from Tom Foster. prices have been competitive, and the service has been excellent. Totally pain free. More

From the time you walk in the door you will find men and women who go out of their way to help you. I've gotten two cars from them and they have gone above and beyond to give me the best service. If I have women who go out of their way to help you. I've gotten two cars from them and they have gone above and beyond to give me the best service. If I have ever needed anything or had a question they always call me back and do what they can to help. I could not see me getting a car from any other dealership outside the passport family. More

Even though I live much closer to another BMW Dealer I Even though I live much closer to another BMW Dealer I decided to give Passport a try since I had heard really great things about them. The entire p Even though I live much closer to another BMW Dealer I decided to give Passport a try since I had heard really great things about them. The entire process from start to finish was terrific. Peter and I exchanged several emails before I came in to test drive the vehicles. He was super responsive always getting back to me quickly as we discussed various options. I ended up ordering the car and he kept me informed of the build status from start to delivery. On the day of delivery all of the docs were ready when I got there. No hard sale tactics on extras, everything was very straightforward. He reviewed all of the features of the car and I never felt rushed. I had one small issue setting up my sattelite radio and he intervened with Sirius to get it straightened out immediately. This was the overall best car buying experiece I have ever had. I can't imagine why I would look at purchasing a BMW anywhere else. More

Super experience with sales and delivery -- special thanks to Jeff for working with us a couple of years ago (but decided not to buy then) and this time with Greg Parker. Greg was personable, helpful, thanks to Jeff for working with us a couple of years ago (but decided not to buy then) and this time with Greg Parker. Greg was personable, helpful, responsive, and most importantly not pushy. He went to great effort to deliver the vehicle as a surprise for my wife -- taking time from his off day to do so. If your service turns out to be as good as the buying experience this will be a great car and relationship. More

This was my first time buying a BMW. I live out of Northern VA and a recent college grad. I did a lot of research and found that this dealership had the best deals for certified pre-owned. I found the Northern VA and a recent college grad. I did a lot of research and found that this dealership had the best deals for certified pre-owned. I found the car I was looking for (2006 325xi) for a good price, but there was some scratches on the car and on the leatherette driver seat. I agreed to buying this car if all these were fixed. It took some time to fix these items, but for the inconvenience they gave me a loaner to drive. After about a week or so the work the car needed was done and it looked great. Overall, the sales rep was very friendly and kept in touch well. He knew I lived pretty far away (about an hour) so he drove the car to my work when it was finished to save me time. He did not rush me into anything, which is hard to find when purchasing a car. The owner of the dealership would also call to let me know the status of the car, which was also a nice gesture. The only thing i would advise people on when it comes to buying a certified pre-owned BMW here is that make sure you look at everything in the car. Their prices are lower than the average bmw dealership. This is because they let some minor things slide by in order to have the price lower. Be patient and do not rush when looking at all the features and test driving it. More

I bought two cars from Ed Han this year. Both times it was a pleasure. Dealing with Ed and his manager was very open and straightforward. During price negotiations, Ed never disappeared and left me waitin was a pleasure. Dealing with Ed and his manager was very open and straightforward. During price negotiations, Ed never disappeared and left me waiting to "talk to his manager". Actually, when I bought the first car, I was able to talk to the sales manager himself. Both times, "running the numbers" was very open, and we reached a deal within minutes. Ed was also extremely patient with test drives and option selection. I particularly appreciated that he let me "test-drive" cars after I had bought one :) Ed is outstanding, and both him and his sales manager conduct business in a fair and open way. More