Passport BMW

From the time you walk in the door you will find men and women who go out of their way to help you. I've gotten two cars from them and they have gone above and beyond to give me the best service. If I have women who go out of their way to help you. I've gotten two cars from them and they have gone above and beyond to give me the best service. If I have ever needed anything or had a question they always call me back and do what they can to help. I could not see me getting a car from any other dealership outside the passport family. More

Even though I live much closer to another BMW Dealer I Even though I live much closer to another BMW Dealer I decided to give Passport a try since I had heard really great things about them. The entire p Even though I live much closer to another BMW Dealer I decided to give Passport a try since I had heard really great things about them. The entire process from start to finish was terrific. Peter and I exchanged several emails before I came in to test drive the vehicles. He was super responsive always getting back to me quickly as we discussed various options. I ended up ordering the car and he kept me informed of the build status from start to delivery. On the day of delivery all of the docs were ready when I got there. No hard sale tactics on extras, everything was very straightforward. He reviewed all of the features of the car and I never felt rushed. I had one small issue setting up my sattelite radio and he intervened with Sirius to get it straightened out immediately. This was the overall best car buying experiece I have ever had. I can't imagine why I would look at purchasing a BMW anywhere else. More

Super experience with sales and delivery -- special thanks to Jeff for working with us a couple of years ago (but decided not to buy then) and this time with Greg Parker. Greg was personable, helpful, thanks to Jeff for working with us a couple of years ago (but decided not to buy then) and this time with Greg Parker. Greg was personable, helpful, responsive, and most importantly not pushy. He went to great effort to deliver the vehicle as a surprise for my wife -- taking time from his off day to do so. If your service turns out to be as good as the buying experience this will be a great car and relationship. More

This was my first time buying a BMW. I live out of Northern VA and a recent college grad. I did a lot of research and found that this dealership had the best deals for certified pre-owned. I found the Northern VA and a recent college grad. I did a lot of research and found that this dealership had the best deals for certified pre-owned. I found the car I was looking for (2006 325xi) for a good price, but there was some scratches on the car and on the leatherette driver seat. I agreed to buying this car if all these were fixed. It took some time to fix these items, but for the inconvenience they gave me a loaner to drive. After about a week or so the work the car needed was done and it looked great. Overall, the sales rep was very friendly and kept in touch well. He knew I lived pretty far away (about an hour) so he drove the car to my work when it was finished to save me time. He did not rush me into anything, which is hard to find when purchasing a car. The owner of the dealership would also call to let me know the status of the car, which was also a nice gesture. The only thing i would advise people on when it comes to buying a certified pre-owned BMW here is that make sure you look at everything in the car. Their prices are lower than the average bmw dealership. This is because they let some minor things slide by in order to have the price lower. Be patient and do not rush when looking at all the features and test driving it. More

I bought two cars from Ed Han this year. Both times it was a pleasure. Dealing with Ed and his manager was very open and straightforward. During price negotiations, Ed never disappeared and left me waitin was a pleasure. Dealing with Ed and his manager was very open and straightforward. During price negotiations, Ed never disappeared and left me waiting to "talk to his manager". Actually, when I bought the first car, I was able to talk to the sales manager himself. Both times, "running the numbers" was very open, and we reached a deal within minutes. Ed was also extremely patient with test drives and option selection. I particularly appreciated that he let me "test-drive" cars after I had bought one :) Ed is outstanding, and both him and his sales manager conduct business in a fair and open way. More

I came to Passport by accident. I used to dislike BMWs, the image they conveyed, etc...However, my brother was looking for a car and was very close to buying one at BMW of Arlington but I encouraged him to the image they conveyed, etc...However, my brother was looking for a car and was very close to buying one at BMW of Arlington but I encouraged him to "think about it" for a couple of hours because something just did not feel right (besides the fact that the car proposed by BMW Arlington was not quite what he wanted and that he would be settling). Still looking for options, we decided to drive to Passport. There we met Ed Han who immediately listened to my brother's concerns and answered all our questions. He searched high and low to find a car that would suit my brother's needs and answered questions truthfully (unlike the person we dealt with at BMW of Arlington but that's another review all together). The experience was so easy and hassle free (Ed is possibly one of the most patient man on Earth)that my mood actully improved while at Passport (after looking at cars all day I was getting pretty cranky!!). THEN... I decided I wanted a new car and I have to say that after driving my brother's I realized I actually LIKED BMWs :). I liked the feeling of "safety" and stability the car gave me. However, I did not know what I wanted and had many pre-conceived ideas of what type of car I should have. So back to Ed we went... and the search began. It took me over three weeks of trying every car I could think of (128, 3Series Coupe, Sedan, X3, automatic, manual, etc...) to come to a decision and let go of my apprehensions and chose the right car for me. Through the whole process, Ed Han provided advice, listened to concerns, pointed out options I had not considered, was never pushy... and finally made me a deal I just could not refuse :) So, I am now a proud BMW owner and I am hooked. I have to say I cannot imagine buying a car from anyone but Ed from now on. In addition, everyone (Jay, the finance manager who made the whole paperwork deal easy as pie, the general manager who helped with my brother's trade in...) we've worked with at the dealership was very friendly (and not in a pushy sleezy way like at other places). Finally, the dealership facilities are pleasant, bright, and comfortable. As a final note, I live less than two miles away from BMW of Arlington but felt so uneasy there that I would never use that dealership. More

I just want to say that my experience with Passport has been nothing but outstanding. My salesman in particular, Mohammad Afshar, who worked with me throughout the deal. Mohammad was just simply outstand been nothing but outstanding. My salesman in particular, Mohammad Afshar, who worked with me throughout the deal. Mohammad was just simply outstanding in getting me exactly what I wanted without hassle. He acted more like a personal friend than a salesman. Joe Long, General Sales Manager, was not only professional but very personable in his dealings with me. If I had a problem, it was dealt with swiftly and efficiently. I can't say enough about Passport and their outstanding customer service and products. I can certainly say without hesitation, that BMW stands behind their product, unlike some others. I will always buy from Passport BMW. This will make my third BMW and my tenth automobile I've purchased in my lifetime and by far the BMW is the best. I've also owned a Mercedes, that cannot touch the BMW. The BMW is the best thing out on the road in my book. This experience was one of the best car deliveries I've ever experienced. I told Mohammad that Passport will be experiencing a definite increase in BMW sales in the very near future. I will tell all of my family, friends and colleagues of their outstanding customer service and outstanding cars. Thanks again for another job very well done! Linda Crump More

Emil was my salesman and he was so patient and professional in my purchase of a new BMW. I picked out one car and at the last minute, changed my mind to get something different ( a women's peroga professional in my purchase of a new BMW. I picked out one car and at the last minute, changed my mind to get something different ( a women's perogative). This did not phase Emil, he wanted to ensure his customer was happy with her purchase, and I certainly am. Emil deserves a bonus in my estimation of no less than $1000 because of the outstanding service, and his patient and professional demeanor. Bravo to Emil and the top notched staff of Passport BMW. Janice Haskins Upper Marlboro, Maryland More

I have been in professional sales for over thirty years and can not remember writing a testimonial on behalf of another sales person. I have just purchased my sixth BMW and the third from Passport! Unfortu and can not remember writing a testimonial on behalf of another sales person. I have just purchased my sixth BMW and the third from Passport! Unfortunately I have not had the time to express the exhausting level of attention and professionalism extended to me by Mr. Mohammad Afshar until today. I must admit it was a bit awkward due to the fact that this was a corporation purchase and Mr. Redden had to negotiate on my behalf with my partners. He did well obviously because I have the keys. Once the paper work was complete Mr.Afshar went into action and I will recommend him to anyone that walks onto Passport. Both were complete gentlemen and reinforced why I travel from Montgomery County to purchase and to receive service from your organization! I did complete the BMW survey and believe you got all 5’s.With our economy being upside down you can not top the enthusiasm I witnessed and it is my sincere hope that the compensation Mr.Afshar receives is commiserate to the expectations to those that follow his example. Sincerely, Philip Dellinger More

I am availing myself this opportunity to thank you for the world class treatment I received while leasing my BMW X5. I have been a Cadillac owner for the past four years, and have never received serv the world class treatment I received while leasing my BMW X5. I have been a Cadillac owner for the past four years, and have never received service that even comes close to the caliber of excellence that Passport BMW delivered. The quality of my experience was unquestionably exceptional. I have referred, and will continue to refer, your dealership to all of my colleagues. Again, I appreciate the attentiveness Passport BMW delivered, and look forward to a long-standing relationship. Sincerely, JDR More