Passport BMW

My wife and I have purchased a number of vehicles throughout the years. We can say this was the best sales experience we have encountered. It was a pleasure to do business with Passport BMW. The S throughout the years. We can say this was the best sales experience we have encountered. It was a pleasure to do business with Passport BMW. The Sales Consultant, Ed Han, treated us with respect and plain talk. He listened to us and when asked, provied helpful information and guidance. He left this important purchase decision to us. My wife and I did our homework and we believed we were prepared for another agonizing car buying process. Ed made the process simple and stress free. His no pressure, honest approach was refreshing. He spoke intelligently to us and did not have to "See the manager" to make any pricing decisions. We received the pricing we wanted. We were extrememly happy with the negotiation process. The entire purchase process went well from initial e-mail contact with Ed until his thorough final review of our new BMW right before we left the lot. Jay Emadi, Sales Manager, was also honest and professional. He even came into work early to meet our scheduling needs. My wife and I appreciated it. The true litmus test is this... We would certainly return to Passport BMW, recommend it to family and friends, and buy another BMW from Ed. They are on our Christmas Card list. More

My Brothers and I have known Joe Long and Tony Medeiros for last 20 years. Joe Long was the sales associate 20 years ago when my brother bought his first BMW. Ever since then we have been loyal to him, a for last 20 years. Joe Long was the sales associate 20 years ago when my brother bought his first BMW. Ever since then we have been loyal to him, as he is one of the most trusted person in the auto business. His level of integrity and honesty can not be matched. Joe (General Sales Manger) and his team have always delivered exceptional service that I have not seen anywhere else. More

This dealership, and especially Tom Foster, went above and beyond my expectations. They were super-easy to work with and very professional. I would recommend this dealership to anyone looking for a new or and beyond my expectations. They were super-easy to work with and very professional. I would recommend this dealership to anyone looking for a new or used BMW. They took service to the next level and they did a ton of work without me having to get involved. I literally went into the dealership after the car arrived and spent about 30 minutes signing documents. That was it! All of the staff is about the highest caliber I have dealt with (and I have bought many BMWs in this area). So they won my business and I would suggest you give them yours (even if they are not in your immediate area they are worth it). More

I used to get my BMWs from VA dealers. But this time I heard about BMW passport and how they treating their customers. I decided to try them and was surprised when i met Matt who was really very professio heard about BMW passport and how they treating their customers. I decided to try them and was surprised when i met Matt who was really very professional and very nice to the point i finalized everything in the same day. Now after 3 weeks i got 4 contacts from Matt and Mark ( Sales Manager ) to follow up on everything which really make me feel satisfied about the decision i took. More

My excperience with this dealership was better than any other buying experience I've had in a long time. The sales people are helpful, knowledgeable, not pushy and have a colear understanding of what the b other buying experience I've had in a long time. The sales people are helpful, knowledgeable, not pushy and have a colear understanding of what the buyers needs are and try to meet those needs in a very professional manner. I would recommended this dealership to my friends and family who were interested in purchasing an automobile More

I would like to state that my sales experience with Passport BMW, and particularly Matt Charske, was the best I have had. I have purchased/lease 3 BMWs in the Washington DC Metro Area, and this was by Passport BMW, and particularly Matt Charske, was the best I have had. I have purchased/lease 3 BMWs in the Washington DC Metro Area, and this was by far the best experience. The staff at Passport was extremely professional and was able to conduct most of the transaction electronically (email, etc.), which made the transaction very easy for a customer like me who resides in Virginia. Once it was time to conduct the business in person at the dealership, the staff was extremely helpful and professional and the facilities super modern and spacious. By far, the best dealership and sales experience. Highly recommended! More

Just got our second 335i sedan from Passport BMW. We Just got our second 335i sedan from Passport BMW. We didn't intend to replace our '07 until a year from now, but (no fault on the part of Passpor Just got our second 335i sedan from Passport BMW. We didn't intend to replace our '07 until a year from now, but (no fault on the part of Passport) our high-pressure fuel pump recently had to be replaced for the FOURTH time. The 07's had a problem in this area. It just so happened that we had an inordinate number of near failures. Each time, they came and got the car, brought us a BMW loaner and then drove the car back to us when the work was completed. Needless to say, the latest replacement left us shaking our heads in frustration. Sure, it was all warranty work. But, these failures are not what one expects from a $45,000 vehicle. We kindly expressed our displeasure and Passport immediately stepped up to the plate and acted on our behalf with BMW of North America to get us into an '09. While I can't discuss the details, their efforts resulted in us not having to lay out so much as an extra penny per month for the new vehicle. It was a seamless transaction and I look forward to many years of doing business with Passport BMW. Both Passport and BMWNA secured a customer for life with the way they handled this situation. It was THE best customer service experience my wife and I have EVER had. More

EXCELLENT service! these guys are top notch and I highly recommend them. Dont bother going elsewhere, this is the place. I am very pleased with the sales team there and also all of the service people, spe recommend them. Dont bother going elsewhere, this is the place. I am very pleased with the sales team there and also all of the service people, specifically including Keith Renner. They are very good at providing loaner cars. More

I have purchased 12 cars over the last 25 years and my BMW purchased at Passport BMW was by far my best car buying experience. Our salesperson's, Ed Had, genuine concern and knowledge about your vehicle BMW purchased at Passport BMW was by far my best car buying experience. Our salesperson's, Ed Had, genuine concern and knowledge about your vehicle was exceptional. This was our first BMW and we fully intend to purchase future BMWs from Passport BMW and Ed Han. We would not hesitate recommend Ed and Passport BMW, because they have earned our complete trust. Lawrence Pemberton More

Tom Foster was great. Never even went to the deal--worked out everything--and signed papers at home. Took delivery at home. VERY easy. Third car I have leased from Passport in the last decad deal--worked out everything--and signed papers at home. Took delivery at home. VERY easy. Third car I have leased from Passport in the last decade. All from Tom Foster. prices have been competitive, and the service has been excellent. Totally pain free. More