Passport BMW

We were having issues with the Engine light coming on in our 2009 BMW X5. We had bought the BMW in Germany through the Military program. The Engine light had come on 4 times in 4 months. Each time the Pa our 2009 BMW X5. We had bought the BMW in Germany through the Military program. The Engine light had come on 4 times in 4 months. Each time the Passport BMW service team helped us out tremendously, but for some reason the engine light would always come back on. After the 4th time We called George Ault (the service department manager)to see what our options were because we were getting frustrated with always having to bring the BMW in every month. George put us in contact with Ed Han to do a vehicle exchange. Ed was extremly helpful and friendly. He took the time to make sure that the BMW X5 we were exchanging for had at least everything that our old one had. I would recommend any of my friends and family to him if they are looking for a new BMW. More

My overrall buying experience at Passport BMW was great. I purchased a 2006 7 series LI. I went to the other BMW dealers in the area more than once,but BMW of Passport delivered. I stopped by Passport at th I purchased a 2006 7 series LI. I went to the other BMW dealers in the area more than once,but BMW of Passport delivered. I stopped by Passport at the last minute while on my way home(Wed). After talking to Emile(salesperson) for a few minutes and telling him my price range( I'd done extensive research).I decided that I would come in the following saturday with my wife.I made it known to him that if he could not deliver, don't waste my time and certainly not my wife's. Emile delievered,he stayed true to his word and I'd purchased a car spending less time here than at any of the other four dealers in the area that I'd visited. Emile is a salesperson that's true to his word, he was patient and addressed any concerns that I had. Also I must mention the sales/financial manager Dave, he is a Beast! I worked with a total of three people during my buying experience, regrettfully I can't remember the name of the other gentleman who was also great during the processing of my application. My buying experience here at Passport was great, perhaps it could be said that I brought a car from the Dreamteam of Dealers. Sincerly, A. L. A First Time BMW Owner More

I strongly recommend Passport BMW located in Marlow Heights, MD on Auth Way over the immediate BMW dealers in Metro DC area because of the professional and no nonsense service that I received. Right f Heights, MD on Auth Way over the immediate BMW dealers in Metro DC area because of the professional and no nonsense service that I received. Right from the first contact with Mr. Peter Brizan, an aire of professionalism with a down-to-earth flavor was perceived. The team at Passport BMW are knowledgeable, friendly, and courteous. Oh yes and "top shelf." Mr. Brizan is "top shelf" when it comes to handling his customers. Even after a day or two when I had questions, though minor, he was still assisted me with the same professionalism. Also, the customer service rendered by the receptionist is "top shelf." They always answer with professionalism and your call will never be forwarded leaving you in the bounce-around mode as so many other dealers do. The service team is very responsive and even with the most trivial of questions, they are always eager to serve you with the same level of professionalism as Mr. Brizan. I really believe in "selling" a product or business that I believe in, after all it's my reputation on the line as well! Yes, Passport BMW is a little further than most would travel but it's worth the drive and you won't regret it. Just call the Passport BMW team today SEE, HEAR, and EXPERIENCE the Passport BMW 1st Class service for yourself. P.S. This message is written of my own volition and no, I am not being paid for this. Passport BMW is just that good. Thanks Peter and the Passport BMW team.... More

My wife and I have purchased a number of vehicles throughout the years. We can say this was the best sales experience we have encountered. It was a pleasure to do business with Passport BMW. The S throughout the years. We can say this was the best sales experience we have encountered. It was a pleasure to do business with Passport BMW. The Sales Consultant, Ed Han, treated us with respect and plain talk. He listened to us and when asked, provied helpful information and guidance. He left this important purchase decision to us. My wife and I did our homework and we believed we were prepared for another agonizing car buying process. Ed made the process simple and stress free. His no pressure, honest approach was refreshing. He spoke intelligently to us and did not have to "See the manager" to make any pricing decisions. We received the pricing we wanted. We were extrememly happy with the negotiation process. The entire purchase process went well from initial e-mail contact with Ed until his thorough final review of our new BMW right before we left the lot. Jay Emadi, Sales Manager, was also honest and professional. He even came into work early to meet our scheduling needs. My wife and I appreciated it. The true litmus test is this... We would certainly return to Passport BMW, recommend it to family and friends, and buy another BMW from Ed. They are on our Christmas Card list. More

My Brothers and I have known Joe Long and Tony Medeiros for last 20 years. Joe Long was the sales associate 20 years ago when my brother bought his first BMW. Ever since then we have been loyal to him, a for last 20 years. Joe Long was the sales associate 20 years ago when my brother bought his first BMW. Ever since then we have been loyal to him, as he is one of the most trusted person in the auto business. His level of integrity and honesty can not be matched. Joe (General Sales Manger) and his team have always delivered exceptional service that I have not seen anywhere else. More

This dealership, and especially Tom Foster, went above and beyond my expectations. They were super-easy to work with and very professional. I would recommend this dealership to anyone looking for a new or and beyond my expectations. They were super-easy to work with and very professional. I would recommend this dealership to anyone looking for a new or used BMW. They took service to the next level and they did a ton of work without me having to get involved. I literally went into the dealership after the car arrived and spent about 30 minutes signing documents. That was it! All of the staff is about the highest caliber I have dealt with (and I have bought many BMWs in this area). So they won my business and I would suggest you give them yours (even if they are not in your immediate area they are worth it). More

I used to get my BMWs from VA dealers. But this time I heard about BMW passport and how they treating their customers. I decided to try them and was surprised when i met Matt who was really very professio heard about BMW passport and how they treating their customers. I decided to try them and was surprised when i met Matt who was really very professional and very nice to the point i finalized everything in the same day. Now after 3 weeks i got 4 contacts from Matt and Mark ( Sales Manager ) to follow up on everything which really make me feel satisfied about the decision i took. More

My excperience with this dealership was better than any other buying experience I've had in a long time. The sales people are helpful, knowledgeable, not pushy and have a colear understanding of what the b other buying experience I've had in a long time. The sales people are helpful, knowledgeable, not pushy and have a colear understanding of what the buyers needs are and try to meet those needs in a very professional manner. I would recommended this dealership to my friends and family who were interested in purchasing an automobile More

I would like to state that my sales experience with Passport BMW, and particularly Matt Charske, was the best I have had. I have purchased/lease 3 BMWs in the Washington DC Metro Area, and this was by Passport BMW, and particularly Matt Charske, was the best I have had. I have purchased/lease 3 BMWs in the Washington DC Metro Area, and this was by far the best experience. The staff at Passport was extremely professional and was able to conduct most of the transaction electronically (email, etc.), which made the transaction very easy for a customer like me who resides in Virginia. Once it was time to conduct the business in person at the dealership, the staff was extremely helpful and professional and the facilities super modern and spacious. By far, the best dealership and sales experience. Highly recommended! More

Just got our second 335i sedan from Passport BMW. We Just got our second 335i sedan from Passport BMW. We didn't intend to replace our '07 until a year from now, but (no fault on the part of Passpor Just got our second 335i sedan from Passport BMW. We didn't intend to replace our '07 until a year from now, but (no fault on the part of Passport) our high-pressure fuel pump recently had to be replaced for the FOURTH time. The 07's had a problem in this area. It just so happened that we had an inordinate number of near failures. Each time, they came and got the car, brought us a BMW loaner and then drove the car back to us when the work was completed. Needless to say, the latest replacement left us shaking our heads in frustration. Sure, it was all warranty work. But, these failures are not what one expects from a $45,000 vehicle. We kindly expressed our displeasure and Passport immediately stepped up to the plate and acted on our behalf with BMW of North America to get us into an '09. While I can't discuss the details, their efforts resulted in us not having to lay out so much as an extra penny per month for the new vehicle. It was a seamless transaction and I look forward to many years of doing business with Passport BMW. Both Passport and BMWNA secured a customer for life with the way they handled this situation. It was THE best customer service experience my wife and I have EVER had. More