Passport BMW

Ed was absolutely wonderful and continues to answer all of my questions. I have had many question about the different features of my car. Ed Han continues to answer them in a very timely manner. He has a of my questions. I have had many question about the different features of my car. Ed Han continues to answer them in a very timely manner. He has also been extremely patient with me. I would highly recommend him to my friends. More

I went to this dealership to buy a used CPO vehicle I found from the bmwusa site. They flatly refused to honor the price and jacked up the price by 4 K when i wanted to buy the vehicle. David , the CPO d found from the bmwusa site. They flatly refused to honor the price and jacked up the price by 4 K when i wanted to buy the vehicle. David , the CPO director is one of the rudest car salesman I have dealt with. I already own BMWs and Lexuses, these guys are definitely not getting my business. More

We have purchased two cars from Passport this year. Ed Han is amazingly responsive to phone and e-mail queries and very efficient in all aspects of the search/purchase process. Passport also offers much Han is amazingly responsive to phone and e-mail queries and very efficient in all aspects of the search/purchase process. Passport also offers much better pricing than its competitors (that I visited). More

Passport is by far the best BMW dealer in the DC area. They staff is cordial friendly and provide a pleasant buying experience. Ed Han in particular is an outstanding salesperson, forthcoming and easy to They staff is cordial friendly and provide a pleasant buying experience. Ed Han in particular is an outstanding salesperson, forthcoming and easy to work with. He provided me with all the information I requested in order to make a decision I was comfortable with and delivered the vehicle on time as he promised. No attitude or pressure at all, unlike other dealerships. More

I bought a 2009 Audi from Mehrzad whom I found friendly but ill informed and without any authority to get things done. I requested instructions to wire transfer the funds to their bank account from Canada. but ill informed and without any authority to get things done. I requested instructions to wire transfer the funds to their bank account from Canada. The instructions were incomplete. After several calls I was transferred to a general sales manager, J. Long, who was equally ill informed and argumentative. Instead of obtaining the correct wiring instructions from their bank, he argued that the instructions were complete. I called the dealership's Bank in Atlanta, GA which promptly supplied the proper wiring instructions. Mr. Long never followed up as promised. It has now been several days since they received the full price while I remain without the car or needed documentation, including Title in-spite of prior assurances by Mehrzad. I have already missed an opportunity to have the car picked up for shipping to Canada. Unless I receive Title, by Monday, I'll miss another. I'll update this review as warranted when this transaction is completed. More

Mr Afshar, is an outstanding salesman. He provided me with outstanding!!!!customer service. He is a true professional that puts the consumer first. This was my third (3) BMW 5 series that MMr. Afshar as with outstanding!!!!customer service. He is a true professional that puts the consumer first. This was my third (3) BMW 5 series that MMr. Afshar assisted me in obtaining. He continually gives me great customer service. I'm very satisified. I will recommended all my friends and associates to use his service skills at Passort BMW. Thank you Mohammad. Regards, Michael Jones More

We have visited 4 area dealerships and think that Passport is by far the best. Kevin Mellett, our salesperson who moved from another dealer, is absolutely the most attentive, most helpful, and certai Passport is by far the best. Kevin Mellett, our salesperson who moved from another dealer, is absolutely the most attentive, most helpful, and certainly easy to work with. He KNOWS the cars and understands what the customer wants. This will be my second purchase of a car from him and we are extremely happy to work with him! He went out of his way to bring the car to us (37 miles away) ...superior salesmanship! And the dealership is wonderful too...gorgeous facility! More

I went in for service (with an appointment) and stayed over 5 hours with no one updating me on the service. They caused me to have to get a cab to take my daughter to the Airport. They reimbursed me for over 5 hours with no one updating me on the service. They caused me to have to get a cab to take my daughter to the Airport. They reimbursed me for the cab fare only after I contacted BMWUSA and made it right. I thought that was just a bad incident and gave them another chance because I needed a second car. I bought a pre-owned CERTIFIED 2007 BMW 328XI on 17 April 2010. We have not had the car in our possession for 3 consecutive weeks. It is currently at the dealership and they still have not finished the registration. I have received nothing but empty promises from them and lip service. I am at the point now of seeing if the dealership can or will buy this car back so that I can end this nightmare. Feel free to contact me at TDTylerSr@gmail.com if you would like to discuss further. More

While on my way to Ocean city for memorial day weekend, my car started acting op. I pulled off the highway and drove into passport BMW fully expecting be turned away. I was immediately greeted by Tony on t my car started acting op. I pulled off the highway and drove into passport BMW fully expecting be turned away. I was immediately greeted by Tony on the red team. He said that he would work me in as soon as possible, offered us coffee and led us to the lounge. He not only fixed our car, but even had it cleaned up!. Thank you Tony for saving our vacation!! I'll be sure to let all my fellow BMW owner know about the great service I recieved. Goodbye Fairfax, Hello Passport! More

Purchased a used 2008 Corvette by internet and over the phone. The employees went beyond expectations by contacting the original owner of the car and allowing us to discuss the car with him. Ed was outst phone. The employees went beyond expectations by contacting the original owner of the car and allowing us to discuss the car with him. Ed was outstanding to deal with, very professional and kept us updated on the status of shipping the car. Not having seen the car, it was exactly as described by Ed. Definitely an outstanding dealership and I would hightly recommend both Ed and Dave. More