Passport BMW

I came in to the dealership to browse and was immediately hooked up with Annamarie Pistone. She asked me the usual questions, what brings you in, price, what are you looking for, etc. After reviewing a few hooked up with Annamarie Pistone. She asked me the usual questions, what brings you in, price, what are you looking for, etc. After reviewing a few cars Annamaire made the BEST suggestion that no other dealership or BMW dealership made which ultimately put me in a 2011 328i. I was looking to buy a 2006-2008 used BMW. However, Annamarie proposed a great deal which worked to the best benefit of me and I am completely happy. Annamarie was a straight shooter and we connected after several minutes together. She understood the position I was in and took into consideration my needs vs. my wants and provided the best possible solution which no other dealership offered. Annamarie is sharp, honest and simply a pleasure to work with. Although I was skeptical of the dealership once I connected with Annamarie those doubts were quickly erased. For my first time there it was absolutely a positive experience. Thanks Annamarie! More

I bought my most recent BMW 5-series (2008) from Matt this past December. But I still had not been able to pair my garage door opener to my car. Matt patiently walked me through the pairing process today this past December. But I still had not been able to pair my garage door opener to my car. Matt patiently walked me through the pairing process today and everything works great. He also helped me pair my new Blackberry as well. Go figure. Old garage door opener, new Blackberry, middle-aged BMW. Matt was able to make them all work together. Thanks Matt! More

I purchased a new 3 series BMW from Passport in July 2010. The price was fair, the trade-in price was good and Stephen Ludwig, my CA, was very helpful. Subsequent service has been good. My service ad 2010. The price was fair, the trade-in price was good and Stephen Ludwig, my CA, was very helpful. Subsequent service has been good. My service adviser is Ray Fry and he is helpful and informative. Passport always sends a pick-up when I use the Metro to commute to the dealership. More

I brought my 2005 BMW525 in for service directly from the car wash do to vibrations at speeds above 50mph. After inspection, the technician showed me the two rear tires steel belts separated internally and b car wash do to vibrations at speeds above 50mph. After inspection, the technician showed me the two rear tires steel belts separated internally and began to cut through the tread. Both the service advisor and the technician stated they had only seen something like it 5 times and that it was a rare event. I stated that it happened to me once before on a 2000 BMW 745iL. The technician also showed me a leak from my transmission when removed the pan. I had less than 60,000 miles on my 525 and now the transmission is leaking fluids. [This was beginning to be de'javu all over again...same problem with my earlier 745iL.] Total bill for tires, wheel alignment, oil change, transmission service, and car rental was over two thousand dollars. But, the story gets worse. I came to pick up my car with a state of Maryland Credit Union cashier's check for the bill only to be told by the cashier that the service department does not accept cashier's checks. I asked to speak to the Service Manager. Fortunately, a new car salesman was passing through the cashier's office and overheard my story and could not believe his ears. He stated that in new car sales cashier's checks are accepted all the time. The service manager seemed lossed for words and returned to the accounting department for a solution. He returned with an 'OK' to accept my cashier's check from the state of Maryland Credit Union. The service manager sent me on my way still confused about the policy. When I went outside to get my car, I couldn't believe my eyes! The car was covered with bird poop!! "That's it!" I said, "I am through with Passport and BMWs. More

I have utilized the services of this dealership several times in the past 2 years. My service manager, Dave Cornell has always kept me informed of the status of my vehicle. I am always greeted courtesly th times in the past 2 years. My service manager, Dave Cornell has always kept me informed of the status of my vehicle. I am always greeted courtesly the entire staff. I usually wait for my vehicle in thier beautiful spaceous waiting room. My vehicle is always returned to me washed and ready to go. I highly recommend this dearlership for sales and services. More

I began shopping online for a new vehicle. Matt answered my inquiry promptly and helped me to find a vehicle that fit my needs. He then offered me a great deal. Passport is close to an hour away from me, an my inquiry promptly and helped me to find a vehicle that fit my needs. He then offered me a great deal. Passport is close to an hour away from me, and Matt had no problems bringing the car and all of the paperwork to my home. Whereas most dealers just beg you to come in, he brought the dealership to me. Great customer service! More

told me the tires were in stock, then told me it shouldnt take that long for them to receive it, its been 1 month. no sign of tires. they scratched the wheels while removing tires... they get in to the car take that long for them to receive it, its been 1 month. no sign of tires. they scratched the wheels while removing tires... they get in to the car with greasy/oil hands and make sure they leave their marks More

Initially upon buying my car, they were very helpful and friendly upon getting my paperwork finalized for a used car. But soon i would find out that their follow-up customer service is not as good as sales. friendly upon getting my paperwork finalized for a used car. But soon i would find out that their follow-up customer service is not as good as sales. First let me mention the numerous times that I have been out there to get little items fixed on my car. Next to my dismay I find out that the tags that I paid $240.00 was never ordered or picked up, and my tags were soon to expire. Upon going out there and calling on several occasions and receiving the run around no one seem to know why my tags was not ordered, or partically seem to be interested in finding out. I have talked to the general as well, who assured me on 3/12, that the first thing Tuesday morning someone would be going to get my tags... Well guess what today is Tuesday and I have not heard anything nor is anyone answering their phones again... They have very good customer service to get you to buy a car; however after that any complaints or concerns a customer has, I must say you are on your own. I wish someone would have told me about them before I went. More

Ed took a lot of time to explain pros and cons of different used car to me and was able to answer all of my questions. The overall buying experience was extremely good. Everything went quickly and sm different used car to me and was able to answer all of my questions. The overall buying experience was extremely good. Everything went quickly and smoothly. Last but not least, Ed is a super nice guy. More

03/18/10,I went to BMW to fix my air conditioner.It was blowing not getting cool. Ray Fry told me, freon ran out of the air conditioning.I was charged $225. I returned on 05/15/10,same reason and I was tol blowing not getting cool. Ray Fry told me, freon ran out of the air conditioning.I was charged $225. I returned on 05/15/10,same reason and I was told by Ray Fry my repairs cost $245.66.They discovered a leak in the value after the diagnostic testing. 6/21/10,I went back to BMW there was no cool in my air cond.06/22/10 Ray Fry left the following message,?Mrs. Wynn,this is Ray out here at Passport BMW David our shop technician he is actually the foreman was in here working on your car personally.There will be no labor charge or anything like that he did find from extensive testing here that one of the pressure hoses was leaking & he wants to replace the O ring & recharge with 134A & 20 ounce AC quiet.Everything parts wise comes to $315.00.Uh..there will be no labor charge accessed cause you been back in here 3 times.Uh if you could just give me a call back at 240-695-5401we will try to see if we can get this resolved & taken care of.If you have any questions, this is Ray & I can be reached at 240-695-5401.Thank you.?I called BMW, Fred Gerlinsky,told me the cost is $2,103 not $315 as previously quoted by Ray Fry.He said,he would not honor the offer that was made.07/02/10,I picked up my car and the doors would not open after pressing the button on the dash.07/03 at 9:15,I returned to Passport BMW for reconnection of the dash board.2 hours later,I got my car back & drove off,when I found the fabric around dashboard & window were not secured.I returned to BMW to get it repaired.Later that same day,I returned to BMW at 3:15 after discovering the cigarette lighter & ash tray fell onto the floor & the seat warmers both driver & passenger did not work. 07/05/10, Fred Gerlinsky called; asking to meet with him & Jay Klein. They listened to my complaint about Saturday; and told me if my complaints were just about repairs or oil change he offered me a discount of $20.00 on a $79.99 oil change, so I would pay only $59.99. More